Retail TouchPoints

NOVEMBER 8, 2022

This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue. Returns can be an excellent opportunity to sell something new to a known customer. retail sales.

Online Retail 291

Online Retail Retail Technology Arts 291

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 269

Technology Retail Customer Experience Presentation 269

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 206

Technology Management eCommerce eCommerce Platforms 206

Retail TouchPoints

JULY 17, 2023

Founded in 2013, Wide Eyes is integrated with retailers in more than 100 countries and serves millions of unique users each day. The deal further expands Stylitics’ growing presence in Spain, which will allow it to expand service offerings with retail industry clients across the EU.

Fashion 196

Fashion Technology Retail Customer 196

Retail TouchPoints

JUNE 13, 2022

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. In the nine years since Bezos first made what sounded like a fantastical (if somewhat terrifying) declaration — that drones were the future of ecommerce fulfillment — other retailers (and consumers) have come around to the concept.

Fulfillment 243

Fulfillment eCommerce Customer Other 243

BigCommerce

OCTOBER 20, 2017

B2B ecommerce will reach $1.2 Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. And no B2B seller can afford to ignore the reality that if they do not have an ecommerce arm, they will 100% miss out on sales and long-term deals. Let’s dive in. .

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Retail TouchPoints

JUNE 15, 2020

The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue. Since it announced the fleet optimization initiative in 2013, the retailer has closed 275 stores. Even though approximately 95%. of the company’s U.S.

eCommerce 149

eCommerce Apparel Shipping Operations 149

BigCommerce

JULY 11, 2018

Let’s dig a little deeper into the markets, ecommerce, and investments. I’m closely watching the commerce industry right now, which is by far the hottest sector. After all, if their customer experience isn’t as good as Amazon’s, they’re dead. Examples of High-Growth Ecommerce Companies.

eCommerce 193

eCommerce Cryptocurrencies Customer Experience Marketing 193

Prisync

OCTOBER 12, 2017

Since we published Ultimate List of E-Commerce Tips, we gained a lot of feedback and new visitors. As dynamics of e-commerce and marketing world changes almost every period, we thought it is best time to update the list, re-examine old rules and add new tips. Having an e-commerce business is a dream for a lot of people.

eCommerce 98

eCommerce Shipping Costs Social Media Payment Services 98

lateshipment

MARCH 11, 2022

This ecommerce brand can be considered the pioneer of a holistic sustainable business model. And if you’re like us, you must be wondering how an ecommerce business could even dream such complex and ambitious structures of workflows, and on top of it, tie it all together in a single flowing system. And that’s how it started.

eCommerce 130

eCommerce Shipping Costs Shipping Marketing 130

BigCommerce

APRIL 3, 2018

Mobile commerce sales totaled $1.357 trillion in 2017 , making up 58.9% In 2018, mobile commerce sales are projected to grow to 63.5% of total ecommerce sales. As both phone usage and mobile commerce sales grow, so does the importance of mobile SEO. What both Google and consumers consider a mobile-first experience (i.e.

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

RTP blog

FEBRUARY 1, 2019

But through engagement and encouragement, workplace culture becomes one of positivity, and so does the customer experience. Steven Kramer is CEO at WorkJam , with 20 years of executive leadership experience driving business results and developing disruptive technologies for the retail industry.

eCommerce 150

eCommerce Omnichannel B2B Improvements 150

GetElastic

AUGUST 25, 2021

If you are looking to differentiate or solve unique and complex eCommerce strategies, then you are likely looking at Headless Commerce approaches. This also means, you are getting up to speed on API business models and the many eCommerce use cases they enable. Recap on API Business Models, 2012. 2020 API Business Models.

Payments 148

Payments Payment Services eCommerce Multi-channel 148

Forrester eCommerce

NOVEMBER 3, 2019

Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. 11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. In 2018, Alibaba generated a staggering $30.8

Events 218

Events Retail Customer Experience B2C 218

365 Retail

DECEMBER 12, 2023

For instance, airless pump bottles from BlueSky ensure product longevity and ease of use, enhancing the customer experience. In the UK, for instance, the Cosmetic Products Enforcement Regulations 2013 governs the safety, labelling, and composition of cosmetic products.

Shipping Costs 52

Shipping Costs eCommerce Social Media Customer Loyalty 52

lateshipment

MARCH 11, 2022

This ecommerce brand can be considered the pioneer of a holistic sustainable business model. And if you’re like us, you must be wondering how an ecommerce business could even dream such complex and ambitious structures of workflows, and on top of it, tie it all together in a single flowing system. And that’s how it started.

eCommerce 100

eCommerce Shipping Costs Shipping Marketing 100

Retail TouchPoints

APRIL 5, 2022

And PayPal is at the center of it all, with P2P payments platform Venmo (acquired pre-spinoff in 2013), its new Crypto Advisory Council and more than 400 million consumers using its services in 100+ different currencies around the globe. Source: CivicScience.

PayPal 352

PayPal Merchant Services Payment Services Cryptocurrencies 352

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Omnisend

MAY 12, 2021

With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce. By differentiating themselves from their competition, business owners can focus on revolutionizing customer experience and increasing brand awareness.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

ESW

JANUARY 21, 2019

Subscription services make up a particular niche within the eCommerce world. McKinsey researchers Tony Chen, Ken Fenyo, Sylvia Yang and Jessica Zhang report that the subscription eCommerce market has grown by more than 100 percent annually since 2013. But the subscription model for eCommerce is not without its challenges.

Subscription 74

Subscription eCommerce Customer Experience Omnichannel 74

GetElastic

APRIL 2, 2019

“While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk. Since 2013 , T-Mobile has used bundling and pricing to attract more new subscribers than all of its rivals combined.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

PFS

FEBRUARY 25, 2020

We have seen a monumental shift away from brick-and-mortar towards eCommerce, as the Amazon Effect has driven a sharp change in consumer expectations. With recent technological advances, consumers have quickly become accustomed to a certain level of personalization in their commerce.

eCommerce 52

eCommerce Payment Services Channel Payments 52

Retail TouchPoints

AUGUST 9, 2023

Downtown retail is facing a significant decline, grappling with the lasting effects of the pandemic, the unstoppable rise of ecommerce and the mounting pressure of surging interest rates. In 2013, the City of Miami and local stakeholders collaborated to establish the BID through Wynwood’s BID Formation Resolution R-13-0136.

Retail 228

Retail Arts Events Technology 228

Retail TouchPoints

APRIL 7, 2021

“We hadn’t used a huge amount of ‘deep learning’ prior to this deployment, although we did use a bit of machine learning on the next purchase preference,” said Paul Allen, Head of Ecommerce at MandM Direct in an interview with Retail TouchPoints. “We

Recommendation 153

Recommendation Apparel eCommerce Improvements 153

GetElastic

DECEMBER 18, 2020

As Gartner aims to prepare application leaders for the accelerated shift towards digital, they predict that, “ By 2024, leading commerce organizations will generate 10% of online revenue from services attached to physical products.”. Subscription based models are at the center of recurring revenue in eCommerce. Auto replenishment.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

ESW

NOVEMBER 11, 2019

Cryptocurrency, and the underlying blockchain in particular, holds a certain amount of promise for eCommerce. We’ve previously advised eCommerce brands to be aware of the role that the blockchain can play in fraud prevention, CRM and the customer experience. Neither had many customers changing how they pay.

Payments 68

Payments Payment Services Cryptocurrencies eCommerce 68

Retail TouchPoints

OCTOBER 21, 2022

taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. RTP: What is the ultimate goal of Venmo in the commerce landscape, especially with so much disruption happening right now? And with 50% of global spending in the U.S.

Payments 312

Payments Merchant Services Payment Services PayPal 312

ESW

JULY 30, 2018

The brands that are most successful at staying top of mind to consumers are the ones that have harnessed their cool factor and used it to create memorable customer experiences. Here are 13 brands that have excelled at using their cool factor to build relationships with customers and set themselves apart from the competition.

eCommerce 94

eCommerce Social Media Channel Clothing 94

lateshipment

MARCH 8, 2021

In 2013, founders Emma McIlroy and Julia Parsley started this brand with the “radical” belief that a woman has the right to wear whatever the hell they want and be whoever the hell they want. The post [Inspiring 2021] Celebrating the success of 21 women-owned eCommerce businesses appeared first on Lateshipment.com Blog.

Beauty and Health 130

Beauty and Health eCommerce Jewelry Clothing 130

BigCommerce

MAY 25, 2017

Now, of course, earning customers like that and hitting a multi-million dollar revenue mark didn’t happen overnight. But it did happen between 2013 and 2015 –– when our business was growing 832%. In 2013, Google released Hummingbird, the single largest change to Google’s search algorithm in 12 years. Customer experience.

B2B 419

B2B Books BigCommerce Article 419

Steve Dennis

MARCH 13, 2017

While Neiman Marcus faces unique challenges owing to high leverage from its 2013 buyout and a botched systems implementation, they are also being hit by a general malaise affecting the sector. Here’s why: Little new customer growth. But it’s incredibly expensive to create a more integrated customer experience.

Retail 76

Retail eCommerce Multi-channel Department Stores 76

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. Keep them waiting for 2.5 minutes, and they get annoyed.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. Keep them waiting for 2.5 Grab it and go.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Retail TouchPoints

NOVEMBER 7, 2022

After eight years at Amazon — during which time she not only managed the pandemic-stressed toilet paper business but also helped launch the ecommerce giant’s professional and luxury beauty segment and served as Chief Marketing Officer for Amazon Fashion — Trousdale has taken on a new challenge.

Beauty and Health 264

Beauty and Health Supplies Consumer Social Media 264

Inflow Insights

SEPTEMBER 16, 2021

Successful eCommerce retailers and marketers must use all the metrics they can to improve customer experience. Research conducted back in 2013 estimated that about 30% of people who visited eCommerce sites used the on-site search feature. How to Incorporate Site Search Data into Your eCommerce SEO Strategy.

SEO 113

SEO Information eCommerce Recommendation 113