Retail TouchPoints

MAY 4, 2022

Macy’s will be bringing more Reebok apparel to its customers beginning in 2023 through a partnership with brand development firm Authentic Brands Group. Our partnership with ABG will expand our assortment and offer our customers high-quality styles from Reebok apparel in the U.S.,”

Apparel 304

Apparel Department Stores Management Customer 304

Forrester eCommerce

AUGUST 14, 2020

CEOs who put off digital investments to focus on more pressing priorities may be wishing they heeded Forrester’s advice from 2013 and 2014. It’s no surprise that interest in digital has skyrocketed in a post-COVID-19 world. Some digital teams are scrambling to modernize experiences […].

Management 349

Management Customer 349

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide.

Omnichannel 289

Omnichannel Operations Technology Customer Experience 289

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 278

Payment Services Retail POS Operations 278

Forrester eCommerce

JUNE 22, 2020

Founded in 2013, CyberX has raised $48M in venture capital so this deal provides a good return to investors. Today, Microsoft announced that it has acquired Waltham, MA-based IoT and industrial control system (ICS) security vendor CyberX.

Management 334

Management Technology Operations Customer 334

Retail TouchPoints

DECEMBER 9, 2022

He also worked with measurement solutions provider Spirent Communications for nine years , serving as the company’s CEO from 2008 to 2013. The need to digitize operations remains a strategic focus for our customers globally,” said Gustafsson in a statement. Gustafsson has led Zebra for 15 years.

Technology 214

Technology Supplies Mobile Operations 214

Retail TouchPoints

MARCH 3, 2021

The investment builds on a 2013 commitment to invest $250 billion in products made, grown or assembled in the U.S. The cuts would come from sourcing closer to customers as well as increased spending with diverse suppliers based in the U.S. Walmart will invest $350 billion in U.S. in a statement. “It

Supplies 317

Supplies Other Customer Retail 317

Retail TouchPoints

MARCH 25, 2024

Throughout our history, we have continued to reinvent not who we are or what we stand for, but what we do and how we connect with our customers and deliver our long-term aspirations. These include: Michael Conway has been named as the company’s first-ever CEO of North America.

Merchant Services 263

Merchant Services Marketing Channel Management 263

Retail TouchPoints

JUNE 29, 2021

Launched by twin brothers Alex and Mike Faherty in 2013, the premium “surf hippie” lifestyle brand currently operates 25 stores and sells into 300 specialty outlets.

Omnichannel 213

Omnichannel POS Fulfillment Operations 213

Retail TouchPoints

NOVEMBER 25, 2020

Prior to filling the top role at Madewell, Wadle was President of the J.Crew brand from 2013 to 2017. To be successful in today’s retail environment, brands must have a strong sense of purpose, deep connection with their customers and an organizational structure that rewards creativity, agility and innovation,” said Wadle in a statement.

Operations 287

Operations Management Retail Other 287

Retail TouchPoints

DECEMBER 12, 2022

“We have begun testing select Staples locations as drop-off points for Amazon returns,” said Amazon spokesperson Lauren Samaha in remarks shared with Retail TouchPoints, adding that Amazon is “always innovating on behalf of our customers and identifying convenient solutions to shop and make returns.”.

eCommerce 205

eCommerce Supplies Retail Consumer 205

Retail TouchPoints

SEPTEMBER 29, 2022

The closing of the transaction was completed as Knix celebrated its 2 million customer milestone during a time when the intimates category is slated to reach $16.2 The retailer has also committed to featuring customers in its advertising campaigns. billion in the U.S.

Apparel 182

Apparel Operations Consumer Customer 182

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples joins a growing network of retailers that have agreed to serve as hubs for Amazon customers.

Small Business Retail 287

Small Business Retail Fulfillment Omnichannel eCommerce 287

Retail TouchPoints

DECEMBER 9, 2022

He also has held top positions at Clorox, including COO from January 2013 through November 2014 and as CEO from November 2014 to September 2020. VF has iconic brands in attractive growth categories, deep relationships with consumers and customers, and significant competitive advantages as a portfolio company,” said Dorer in a statement.

Consumer 162

Consumer Marketing Customer Retail 162

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customer Support Challenges During the Holiday Season. The verdict is clear.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Forrester eCommerce

JULY 9, 2019

Unfortunately, despite our consistent and transparent body of DX research dating back to 2013, there remains a […].

Customer 345

Customer 345

Forrester eCommerce

FEBRUARY 3, 2020

Back in 2013, making sure that new hires had what they needed on their first day of work was basically a full–time […].

Management 285

Management Information Technology Operations 285

Retail TouchPoints

MARCH 8, 2024

Since its inception in 2013, Thrive Causemetics has generated nearly $1 billion in revenue and donated $135 million in products to more than 500 charities. RTP: When you started building Thrive back in 2013, both clean beauty and cause-based brands were much less common.

Beauty and Health 264

Beauty and Health Games Consumer Travel 264

Retail TouchPoints

JUNE 13, 2022

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. It’s relatively easy to use existing technology to fly a light payload a short distance that’s within your line of sight, but it’s a very different challenge to build a network that can deliver to customers across large communities.

Fulfillment 246

Fulfillment eCommerce Customer Blog 246

Retail TouchPoints

FEBRUARY 19, 2021

Amazon has acquired Selz , an Australia-based company launched in 2013 that helps small businesses build out their ecommerce capabilities. Nothing is changing for our customers at this time, and we’ll be in touch with customers as and when we have further updates.”. The deal closed on Jan.

Shopify 219

Shopify eCommerce Article Blog 219

Forrester eCommerce

NOVEMBER 3, 2019

Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. 11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. In 2018, Alibaba generated a staggering $30.8

Events 218

Events Retail Customer Experience B2C 218

Kissmetrics

MAY 23, 2018

That’s well below customer engagement metrics such as time on site and bounce rate. If you want to be rank high in SERPs in 2018, you’re going to need to start targeting your customers and not just keywords. In 2013, there was even further advancement with the introduction of Hummingbird. Don’t worry.

Customer 209

Customer SEO Mobile Article 209

Forrester eCommerce

MAY 15, 2018

We introduced the MMSI in 2013 to help companies assess whether an audience is ready to engage with them on mobile. Today, the most important question is no longer whether your customers […].

Mobile 186

Mobile Information Marketing Customer 186

GetElastic

DECEMBER 21, 2021

Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences. However, real winners in all this will be the companies that look at ecommerce as part of a multi-channel customer service experience. Returns/Exchanges. Learn more with our complete guide.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. With a comprehensive engagement strategy and loyalty programs that include personalized benefits, retailers can better meet customers’ needs and motivate them to stay engaged, even after the holidays.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Retail TouchPoints

NOVEMBER 8, 2022

Returns can be an excellent opportunity to sell something new to a known customer. For example, retailers need to optimize inventory to show customers exactly what they want. On the other end, retailers should make returns easy and ensure customers don’t simply return but also browse their selections and purchase new items.

Online Retail 306

Online Retail Retail Technology Arts 306

Retail TouchPoints

JULY 5, 2022

In March, year-over-year ecommerce sales actually declined for the first time since 2013. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve Mastercard’s May 2022 SpendingPulse report found that ecommerce grew 2.2%

eCommerce 305

eCommerce Fulfillment Operations Customer Experience 305

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

Customer 95

Customer Customer Retention Blog eCommerce 95

BigCommerce

NOVEMBER 20, 2017

Christmas Eve has become KFC’s busiest time of year in Japan, and many customers now pre-order their chicken dinners months in advance to avoid hours of waiting in line. In 2012 and 2013, passengers leaving Japan on selected flights to the U.S. All of this for a domestically-unfathomable $40 price tag on the meal.

Fashion 367

Fashion Operations Marketing Customer 367

Retail TouchPoints

NOVEMBER 8, 2022

Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. Board of Directors in a statement.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 257

Technology Management eCommerce eCommerce Platforms 257

Retail TouchPoints

DECEMBER 7, 2021

Prior to his new role in the International division, Fan, who joined Alibaba in 2013, was President of Taobao and Tmall , two of Alibaba’s most successful consumer marketplaces. From 2014 to 2017, she was Alibaba’s Chief Customer Officer. com , AliExpress and Taobao Deals.

Operations 277

Operations Consumer Presentation eCommerce 277

Retail TouchPoints

AUGUST 16, 2022

The importance of winning loyal customers depends on one-to-one customer personalization and engagement based on customers’ behavior and intent. Since these users make up a significant portion of customers, merchants cannot overlook this demographic. In 2013, he co-founded Fast Simon, Inc.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

Retail TouchPoints

JANUARY 20, 2023

The news was announced to Amazon customers via email and in a blog post on Jan. Launched in 2013, the program allowed charities to list themselves as donation recipients. Instead, the company said it plans to pursue and invest in “other areas where we’ve seen we can make meaningful change.”

Banking 162

Banking Clothing Operations Supplies 162

Retail TouchPoints

FEBRUARY 4, 2022

Heidersbach spoke during Coresight Research ’s AI-Powered Language: A New Era of Enhanced Customer Engagement webinar. “ By ‘we’ I mean people working inside of brands that want to, and truly have, the customer’s interest at heart, but are too easily accepting the A/B test results without really thinking them through.

Marketing 312

Marketing Retail Toys Channel 312

Kissmetrics

APRIL 23, 2021

Companies didn’t engage customers, they just sold (or tried to sell) to a passive audience People could not express their voice in a powerful way, and the overall communication landscape was very “top down.” If you and your brand accept feedback, customer opinions, and so on, you also must be ready to face them promptly.

Definition 362

Definition Management Social Media SEO 362

Retail TouchPoints

OCTOBER 9, 2020

Claire’s extensive experience driving growth and profitability at respected retail companies, coupled with her knowledge of our customer and brand, make her the ideal candidate to lead the business forward.”. Prior to that, she was President of Garnet Hill , one of the Cornerstone brands. 2011 through Sept.

Retail 214

Retail Apparel Presentation Operations 214