Announcing The Forrester Wave™: Omnichannel Order Management, Q3 2014
Forrester Omnichannel
JULY 29, 2014
Orchestrating online orders from the point of purchase through to the point of fulfillment was viewed (through the eyes of eBusiness professionals) as a back-office process. But like the awkward kid at school, Omnichannel OMS systems have blossomed and turned into the must-have technology for almost every eBusiness leader.
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