Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 224

Supplies Customer Experience Technology Omnichannel 224

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. More than one person talked about the rising cost and diminishing returns of specific acquisition channels.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. And of course, Amazon’s Go locations are setting a new standard for checkout-free experiences in brick-and-mortar locations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

Kissmetrics

MARCH 12, 2018

You test out one advertising channel and measure your results. Every so often, a new marketing channel or program becomes available. Some of those gambles crush it because they struck gold with the new channel connecting with the right audience. Blended Marketing Will Continue to Dominate in 2018.

Marketing 202

Marketing Social Media eCommerce Channel 202

Optimizely

MARCH 13, 2018

Shoptalk 2018 is right around the corner, which means it’s nearly time to pack your bags for The Venetian in Las Vegas. Since you want to spend as much time as possible learning the latest trends and new technologies in B2C business, you have to figure out what sessions will be most valuable for your B2C business. 9:00 – 9:40 AM.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

OrderDynamics

MARCH 14, 2018

Ascend 2018: Happiness = Omni-channel Services. Good Retail = Happy Customer Experience . Now apply these positive thoughts to you omni-channel services in retail…. The GDPR compliance date is 28 May 2018. At an incredibly consistent rapid fire pace, Shawn highlighted two key points. See point one.

Channel 50

Channel Technology eCommerce POS 50

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members. Click here to read the article.

Retail 206

Retail Article Omnichannel Customer Experience 206

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Despite the demand, there remains an opportunity gap for retail brands to adopt two-way channels and a conversational mindset.

Consumer 311

Consumer Marketing Mobile Customer Experience 311

GetElastic

JANUARY 10, 2018

In their 2016 Digital Commerce Hype Cycle, Gartner predicted that by 2018, companies that “consumerize” their B2B commerce will gain market share and see revenue increase up to 25%. We predict the following three ways B2B companies will pursue personalization during 2018 and beyond. Multi-touchpoint commerce. trillion.

B2B 141

B2B Multi-channel B2C Customer Experience 141

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Providing Various Payments Technologies.

Payment Services 182

Payment Services Payments Retail Sporting Goods 182

Retail TouchPoints

JANUARY 18, 2023

Ward has been with Neiman Marcus since 2018, most recently as SVP, Customer Engagement. He knows our customer and how to create a platform for loyal engagement across channels.”. She creates unequivocal, customer-centric retail experiences and inspires our selling associates to engage in new and innovative ways.”.

Food and Beverages 266

Food and Beverages Retail Channel Technology 266

Whisbi

MAY 14, 2018

Marketing technologies are a set of efforts and tools that utilize technology to help marketers (especially digital marketers) achieve their goals in better and more efficient ways through various digital channels. Almost without exception, marketing technology companies operate on a software-as-a-service model (SaaS).

Live Chat 49

Live Chat Technology Marketing Customer Experience 49

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Commerce as a Service (CaaS) platforms is a newer term for a broader microservice architecture and technology stack build.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

OrderDynamics

OCTOBER 30, 2018

Omni-Channel Retail Grows 5.6% Worldwide in 2018. This year’s omni-channel research was bigger than ever. But, look deeper by running a like-for-like analysis and we find that omni-channel retail grows at 5.6% Direct Comparison: Omni-Channel Retail Grows? Omni-channel retail grows 0.6% improvement.

Channel 50

Channel Multi-channel Retail Merchant Services 50

Retail TouchPoints

JANUARY 20, 2022

However, instead of relying on individual store managers to navigate local purchases, corporate procurement teams can add value by organizing the effort, evaluating and sourcing local suppliers, negotiating best pricing and delivery options, and automating the process by using technology to simplify local inventory management.

Shipping Costs 230

Shipping Costs Merchant Services Retail Supplies 230

OrderDynamics

JANUARY 4, 2018

2018 Retail: The Predictions You Need To Know. 2018 retail is going to be one heck of a ride. Omni-channel Expansion. More than a prediction, this is a necessity for retailers in 2018. Retailers MUST update their omni-channel practices to compete more effectively and thrive in 2018. There is no going back.

Retail 83

Retail Channel Magazine Technology 83

Kissmetrics

MARCH 2, 2018

Think your marketing technology (MarTech) stack is king? Your customers are dropping out of your funnel. An upgrade to help you better serve customer needs and enable easy onboarding. Like a valley girl without botox, a business in 2018 without a proper stack is showing its true age. Pull yourself out of 2017.

Social Media 206

Social Media Multi-channel Channel SEO 206

Retail TouchPoints

APRIL 15, 2024

“It’s a strategy we strongly believe in because customers love experiencing our products in person. We’re committed to bringing the Untuckit experience to everyone in America.” Technology has been critical to fueling and managing this growth, particularly solutions from Oracle NetSuite. “As

Shipping Costs 130

Shipping Costs Operations Shipping Shopify 130

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 198

Technology Management eCommerce eCommerce Platforms 198

Retail TouchPoints

JANUARY 12, 2022

That pressure is driving technological advancements and innovation in an industry that has been historically slow to change. Convenience is one of the few retail channels that continues to produce year-over-year growth. Similarly, customers now present electronic coupons and “e-wallets” with uncompromising expectations.

Payment Services 233

Payment Services Payments Food and Beverages Retail 233

Kissmetrics

MARCH 16, 2018

In 2018, the average display conversion rate is less than 1%. He couldn’t reach the prospects he needed through typical marketing channels. Meaning Microsoft got a fully custom experience directly targeted to their specific wants and needs, rather than a generalized idea of those pain points. So the try organic posting.

Marketing 249

Marketing Mobile PPC Games 249

Steve Dennis

DECEMBER 27, 2018

So here’s a mostly objective–and decidedly self-indulgent–assessment of my Baker’s Dozen Of Provocative Retail Predictions For 2018. Regardless, as 2018 unfolded it seemed increasingly obvious that the retail apocalypse narrative was bogus. As predicted, 2018 brought a lot more activity here.

Retail 118

Retail eCommerce Books Omnichannel 118

Optimizely

JANUARY 17, 2019

Sure there are various factors driving this competition—less barriers to entry, more marketing channels—but there’s one main reason so many brands are dying off each month: Amazon. Furthermore, their focus on a high-quality product and excellent customer experience makes buyers feel genuinely connected to their brand.

Customer Experience 324

Customer Experience eCommerce Marketing Social Media eCommerce 324

Steve Dennis

JANUARY 9, 2018

2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Many stores will close in 2018. Moreover, large, well capitalized companies will take advantage of asset “fire sales” or technology plays to complement their skills and accelerate their growth. “Cool” technology underwhelms.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Retail TouchPoints

APRIL 2, 2021

That’s why now is an opportune time to evolve the antiquated perception of conventional customer relationship engagement as a bland, generic, linear journey. To deliver experiences, brands need to adopt a model that provides the exact message to every customer, on the right channel, and at the right time. Reimagining CRM.

Retail 149

Retail Specialty Retailers Customer Loyalty Multichannel 149

BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. technology, survival gear, vintage, healthy living, flash tattoos). These awards given out typically to brands like Apple and Google when they show off new, unseen technology and products. With that, our checkout was immediately improved.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

OrderDynamics

JANUARY 24, 2018

Retail Tech Learnings From NRF 2018. Like before NRF 2018 definitely brought advanced technologies to the forefront. Here’s what you need to know: Omni-Channel Retail. You cannot possibly be in retail, and not know about the omni-channel retail concept. Tech Must Answer To Customers. Exciting times ahead!

Multi-channel 57

Multi-channel Retail Channel Definition 57

Kissmetrics

APRIL 6, 2018

That’s why we’ve compiled these strategies to help you run a killer sales team in 2018. This is important because satisfied customers tell an average of nine people about how happy they are with their experience. Dissatisfied ones, on the other hand, tell an average of 22 people about how unhappy they are with their experience.

Management 208

Management Books Technology Document 208

OrderDynamics

MARCH 20, 2018

ShopTalk 2018: Retail’s Renaissance. Shoptalk 2018 included six different tracks this year. Startup Thinking at ShopTalk 2018 Big Retail. Don’t hyper-customized solutions for a particular retail situation – otherwise it loses is value to the greater company. Customer Experience is Key.

Multi-channel 57

Multi-channel Customer Experience Shipping Costs Mobile 57

Retail TouchPoints

SEPTEMBER 28, 2021

Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. How Policy Complexity Impacts Experience Investments. For others, data is oil. from region to region.

Consumer 256

Consumer Customer Experience eCommerce Technology 256

PFS

MAY 25, 2018

Omni-channel fulfillment has become a consumer expectation. This new norm is requiring retailers across the globe to consider new technologies and processes as they seek to better serve modern consumers. 1 The demand for omni-channel fulfillment is here to stay. Enable seamless customer care in-store or via the contact center.

Channel 40

Channel Consumer Vend Fulfillment 40

Wiser

SEPTEMBER 4, 2018

The in-store pickup element lets customers multitask, buy more products while in-store, and talk to a sales associate. From a retailer’s point of view, BOPIS is a great way to increase sales across all channels. 86% of retailers are integrating BOPIS into their omnichannel strategies in 2018.

Multi-channel 68

Multi-channel Channel Omnichannel Retail 68

RTP blog

JUNE 17, 2019

In order to truly capture the voice of the customer and create a more personalized and streamlined experience for customers, retailers need to look inward at the customer support organization and the contact center. Here are three ways retailers can leverage customer support to create the ideal customer experience.

Customer 150

Customer Retail Mobile Multichannel 150

OrderDynamics

JULY 27, 2018

How Omni-Channel is Transforming Showrooming. A classic tale of customers in store, interacting with products, and speaking to employees. The cruel and twisted ending was that the customer would not purchase the product at the store. Modern retailers embrace showrooming as part of their omni-channel retail strategy.

Channel 55

Channel Shipping Costs Mobile Omnichannel 55

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. For the Modern Customer Experience, Size Isn’t Everything.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

SEPTEMBER 7, 2023

Many of the biggest announcements at Walmart Let’s Grow were functionalities that (you guessed it) Amazon has previously rolled out, such as branded store pages for marketplace sellers (which Amazon launched in 2018) and local pickup and delivery of Walmart.com orders from sellers’ own physical stores (which Amazon rolled out in 2021 ).

Fulfillment 305

Fulfillment Events eCommerce Customer 305