Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Here are the sessions you absolutely have to attend at IRCE 2018. Don Davis, Editor at Large, Internet Retailer. Tuesday: June 05. What’s Next: Social.

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Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

MARCH 21, 2022

Sephora USA will deploy the FreedomPay solution in its 500 stores in the Americas as the beauty retailer continues to fortify its digital offerings both in-store and online. In 2019, the retailer introduced its first AI-powered digital mirror at the Sephora flagship location in Madrid.

Technology 215

Technology POS Mobile Point of Sale 215

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey?

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Retail Article Omnichannel Customer Experience 212

RTP blog

JANUARY 24, 2019

After years of small yet steady growth, mobile commerce has officially reached a tipping point. For the first time, shoppers went to their mobile device more than their laptops to browse and buy, according to Rob Garf, VP of Industry Strategy and Insights at Salesforce. By Alicia Esposito, Content Strategist.

Mobile 150

Mobile Payments eCommerce PayPal 150

Retail TouchPoints

JANUARY 18, 2023

Seeking to advance its Revolutionize Luxury Experiences initiative, Neiman Marcus Group has named executives to fill two new high-level positions: Chief Brand Officer and Chief Retail Officer. Ward has been with Neiman Marcus since 2018, most recently as SVP, Customer Engagement.

Food and Beverages 271

Food and Beverages Retail Channel Technology 271

Optimizely

FEBRUARY 22, 2018

If you want to meet some of the best minds in ecommerce, you no doubt already made plans to attend eTail West 2018 in Palm Springs. Starting on February 26, many of the world’s top ecommerce retailers will converge for three days of in-depth learning and valuable networking. Your Top Priorities For Mobile UX. Elijah Kirsch, Sr.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Retail TouchPoints

JULY 28, 2021

Walmart will make its own technologies across both digital and physical channels available to other retailers. Retailers will be able to access Walmart’s cloud-based services to reach new customers through Marketplace and offer national two-day shipping through Walmart’s Fulfillment Services. in a statement.

Other 290

Other Multi-channel Shipping Costs Retail 290

Retail TouchPoints

NOVEMBER 17, 2021

Among these customers, 72% visit the brand’s mobile apps or websites at least quarterly, 59% at least monthly and 39% at least weekly. The company has reported annual losses since it was formed in 2018 , reaching $15.9 The company aims to leverage its curated product selection to drive future success. million in 2019 and $16.3

Retail 230

Retail Mobile Customer 230

Retail TouchPoints

OCTOBER 17, 2022

We’re calling on our community to mobilize and keep previously owned clothing in circulation for as long as possible. The fast-fashion retailer also has been in search of good PR in response to a wide range of claims against it across multiple media outlets, and even government action.

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Fashion Retail Clothing Shipping 311

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP).

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Multi-channel Customer Retail Omnichannel 150

RTP blog

NOVEMBER 4, 2019

By Samir Addamine, FollowAnalytics If you’re going to succeed in e-Commerce, you need a mobile app — that’s a fact. And what’s more convenient than a mobile app that allows you to browse products, check prices and purchase goods no matter where you are?

eCommerce 150

eCommerce Mobile Download Social Media 150

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? The nature of the customer’s mobile lifestyle is premised upon a mobile-first approach.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

Retail TouchPoints

AUGUST 24, 2023

CommentSold , a provider of live selling technology, has acquired the assets of mobile livestreaming marketplace Popshoplive. The newly named platform — Popshoplive, powered by CS — will allow creators to sell products directly to their followers via their own branded storefronts rather than referring them to brands and retailers.

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Drop Ship Social Media Small Business Retail Fulfillment 212

RTP blog

OCTOBER 7, 2019

By Geoffroy Martin, Criteo With two months left in 2019, there is plenty of evidence that retail’s doomsday is indeed upon us. Store closures abound — Q1 2019 saw more brick-and-mortar shutdowns than the entirety of 2018. is on pace to see more than 3X as many brick-and-mortar store openings in 2019 than in 2018.[1]

Omnichannel 150

Omnichannel eCommerce Toys Retail 150

GetElastic

MARCH 13, 2019

According to Mobify’s 2018 Q4 Mobile Commerce Insights Report , mobile overall, showed continued growth with purchases made between Black Friday and Christmas. Somewhat surprising from Mobify’s findings was that the most frequent traffic source for mobile was email. According to Forbes, “retailers sent 3.5

Mobile 151

Mobile Department Stores POS eCommerce 151

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 186

Payment Services Payments Retail Sporting Goods 186

Forrester eCommerce

OCTOBER 31, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. This includes updates to your websites and mobile apps, reward programs for your loyal customers, and adjustments to ads and sale prices as the […].

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Mobile Blog Retail Customer 332

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. The post 6 Valuable Lessons from Etail East 2018 appeared first on Zaius. Startups can’t do that.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Programmable voice can also favorably influence the daily lives of retail store employees and corporate workers.

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Customer eCommerce Retail Customer Experience 315

Sailthru

NOVEMBER 14, 2017

The sea change for mobile is here. Throughout the last several years everyone was talking about the importance of mobile, but the conversion rates — or perhaps lack of attribution — tricked some marketers into undervaluing the channel. Today, it’s a much different landscape when it comes to mobile revenue.

Mobile 68

Mobile X-cart Marketing eCommerce 68

Retail TouchPoints

OCTOBER 26, 2023

And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term. As a result, our media offering grew on-site and off-site at the same time.

Retail 264

Retail Social Media Definition Marketing 264

Sailthru

JANUARY 8, 2019

Here are some of the 2018 holiday season’s biggest takeaways: The Highlight of the Holiday Season. said the same in 2018. Mobile Commerce’s Moment in the Sun. Overall, 2018 was the most monumental year for mobile commerce. During that period, mobile devices accounted for 65% of retail traffic.

Mobile 60

Mobile Toys Gifts Definition 60

Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. All the work that we did starting in 2018 was around building a foundation of guest experience: How do you engage with them?

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Beauty and Health Travel Customer Retail 277

Retail TouchPoints

JANUARY 3, 2022

of all holiday retail revenue and representing an 11.3% The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 billion, accounting for a record 18.9%

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Merchant Services Customer Retail Customer Experience 273

Retail TouchPoints

FEBRUARY 11, 2021

of retail sales in China will come from ecommerce in 2021. If the forecast bears out, this will be a major milestone for online commerce, marking the first time that digital sales will account for a majority of all retail sales in any country worldwide. of all retail sales in 2021, while in the U.S. of the country’s total.

eCommerce 182

eCommerce Retail Payment Services Mobile 182

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

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Payment Services Retail Customer Retention Payments 226

Retail TouchPoints

AUGUST 10, 2021

” The marriage of retail and wellness, or “medtail,” grew slowly over the past several years but has been surging since the COVID-19 pandemic hit. The ecommerce titan entered pharmaceuticals with the acquisition of PillPack in 2018 and has since focused on building off this base.

Mobile 278

Mobile Retail eCommerce Management 278

Steve Dennis

JANUARY 9, 2018

2017 was one of the most transformative years for the retail industry that I can remember. 2018 is likely to be just as wild and woolly, albeit in somewhat different ways. Physical retail isn’t dead. Boring retail is. Many stores will close in 2018. A lot of stores closed in 2017. Many will open as well.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Retail TouchPoints

JULY 10, 2020

Shoppers making online purchases in new categories are valuable targets, but the search advertising space was growing increasingly crowded even before the pandemic caused a surge in online shopping, according to Sidecar’s 2020 Benchmarks Report: Google Ads in Retail. The key to beating Amazon is winning where you can.

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Customer Mobile eCommerce Shipping Costs 192

RTP blog

OCTOBER 18, 2019

By Ally Azzarelli, GSP Retail As the retail landscape continues to evolve, finding innovative ways to enhance the customer experience is key. Frictionless or cashierless shopping helps customers save time while allowing retailers to gather detailed customer data and boost revenue. cities and states.

Retail 150

Retail Payment Services Payments Mobile 150

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. Retail brands as diverse as Target and Neiman Marcus have alluded to the pivotal role that digital plays in driving both their online and physical store sales. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Retail TouchPoints

JUNE 28, 2022

Hair color retailer Madison Reed is strengthening its C-suite with two new appointments. Prior to joining Madison Reed Wozny led mobile product at Sephora. Brad Lande-Shannon has joined the company as Chief Marketing Officer (CMO) and Tyler Wozny has been promoted to the post of Chief Digital Officer.

Marketing 200

Marketing Omnichannel Mobile Operations 200

RTP blog

JUNE 17, 2019

By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience, we are watching the retail industry evolve right before our eyes. Here are three ways retailers can leverage customer support to create the ideal customer experience.

Customer 150

Customer Retail Mobile Multichannel 150

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. But in other states, retailers can engage in DtC shipping, as well.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Retail TouchPoints

APRIL 20, 2022

Carey will manage the vision, design and development of fresh solutions to create seamless experiences in-store, online and via mobile for Home Depot customers.

Customer Experience 269

Customer Experience Customer Supplies Technology 269

GetElastic

DECEMBER 6, 2018

We reported earlier on Nike and how the brand is unlocking the future of retail with experiential shopping at their latest flagship store in New York City. In 2018, Nike opened four flagship stores across the globe – reshaping their stores around the consumer. Retail Convergence. ” Ruling Retail through Data.

Retail 147

Retail Internet Retail Mobile Download 147

BigCommerce

MAY 9, 2018

The commonly accepted view of why the traditional brick and mortar retail business is imploding is that Amazon is out-executing and simply eating everyone’s lunch. My view is retailers are suffering most from self-inflicted wounds in response to changes in market equilibrium between retailer, consumer and brand. The outcome?

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Retail BigCommerce Consumer Fulfillment 406