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3 Ways SMBs Can Deliver a More Personalized Shipping Experience

Retail TouchPoints

With supply chain disruptions still making headlines, small and mid-sized businesses (SMBs) looking to remain competitive may contend with inventory challenges and rising rates of theft and damage in the last mile. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base.

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Exclusive Q&A: ‘We’re Asking a Lot More From Our Supply Chains’

Retail TouchPoints

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? With supply chain challenges come the higher costs feeding inflation, which is itself a double-edged sword. How are the supply chain challenges we’ve been seeing contributing to rising prices?

Supplies 283
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Preparing Retail Supply Chains for a Post-COVID World

Retail TouchPoints

Many retailers’ supply chains have been hit by the combination of the global pandemic, skyrocketing global logistics costs and the recent dramas in the Suez Canal. What steps do retailers need to take to secure product and supply chains as we move toward a post-COVID world? Demand, Not Supply Chains. Know Where Your Product is.

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Macy’s Creates Mini-DCs in 35 Stores to Optimize Online Fulfillment

Retail TouchPoints

While digital penetration is nowhere near the highs it reached during the pandemic, when online accounted for approximately 40% of sales, according to Macy’s CEO Jeff Gennette, ecommerce is continuing its pre-pandemic growth trend with digital penetration this year at 33% , up from 25% in 2019. .

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Gift Card Purchases Up 414% as Americans Shift to ‘Buy Now, Shop Later’ Mindset

Retail TouchPoints

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

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Bloomberg: Party City Reaches Out to Creditors for More Liquidity

Retail TouchPoints

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. compared to 2019. “We The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side.