Retail TouchPoints

JANUARY 18, 2022

JD.com has joined forces with Shopify to help retailers access China’s ecommerce market. The partnership aims to help retailers take advantage of this opportunity and to navigate the complexities of pricing, duties and translations. Additionally, the companies have launched the JD Marketplace sales channel. 31, 2021, U.S.

Merchant Services 264

Merchant Services Shopify Customer Retail 264

Retail TouchPoints

FEBRUARY 24, 2021

Retail has never faced so many changes and challenges. Our Position on Retail. Too many businesses think about retail in terms of different channels, where online and physical retail are treated differently and then integrated. Retail is everywhere. Local Retail. Agile Formats Connect to Customers.

Retail 162

Retail Live Chat Workshop Technology 162

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry. Loyalty Shifts to Value.

Shipping Costs 304

Shipping Costs Gifts Fulfillment Consumer 304

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 285

Customer Experience Shipping Costs eCommerce Improvements 285

Ecommerce Platforms

MARCH 4, 2021

All online stores need some sort of fulfillment. Whether that's self-fulfillment, third-party logistics, or dropshipping depends on the type of organization. We recommend looking into which style of fulfillment works for you as your business grows. The goal is to find a fulfillment partner near your primary customers.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

ChannelAdvisor

SEPTEMBER 23, 2021

The marketplace giant’s Prime program plays a starring role in day-to-day operations of brands and retailers of all shapes and sizes. Today we’re going to look at the two programs that give you access to those lucrative Prime shelves: Fulfillment by Amazon (FBA) and Seller Fulfilled Prime (SFP). Fulfillment.

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Fulfillment Shipping Costs Multi-channel Merchant Services 98

Retail TouchPoints

OCTOBER 19, 2022

Its growth had been slow for a decade as so many other retail channels or categories continued to take off. In 2021, even as shoppers returned to the store as pandemic restrictions lifted, it still grew a bit more to over $90 billion ( 10% of the total), according to Mercatus.

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Fulfillment Online Retail Channel Retail 298

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. Webinar] What It Takes to Succeed With Retail Media: Boost Sales and Product Visibility.

eCommerce 98

eCommerce Webinar eCommerce Software Fulfillment 98

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. There was also a sharp increase in retail sales in November compared with previous years.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Listen to the session on demand.

Consumer 151

Consumer Payment Services Fulfillment Multi-channel 151

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 235

Customer Loyalty Customer Retail Shipping Costs 235

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2%

SEO 264

SEO Gifts Shipping Costs Beauty and Health 264

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Retail TouchPoints

NOVEMBER 8, 2021

New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. If the website returns all of those results — no, ‘garlic’ is not the same as a ‘salmon fillet’ — you’re getting what you’re searching for and your goal is fulfilled. Here’s a scenario.

Retail 297

Retail Omnichannel eCommerce Fulfillment 297

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

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Fulfillment Events eCommerce Customer 312

Retail TouchPoints

NOVEMBER 10, 2020

The COVID-19 pandemic has upended the retail sector. On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

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Fulfillment White Paper Retail Order Fulfillment 52

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

eCommerce 299

eCommerce Operations Customer Experience Omnichannel 299

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Jackson: The metaverse is the wild west, to be sure.

Omnichannel 336

Omnichannel Consumer Channel Toys 336

Steve Dennis

FEBRUARY 8, 2021

Nevertheless, I throw caution to the wind with my (mostly) educated guesses on what will turn out to be noteworthy in the VUCA world of retail this year. Perhaps the biggest COVID-related headline of 2020 was how just about every retail trend accelerated, most notably digital commerce. Physical retail: Still not dead.

Retail 103

Retail eCommerce Home Furnishings eCommerce Software 103

Steve Dennis

JANUARY 19, 2022

What’s the difference between a retail futurist and God? God doesn’t think he’s a retail futurist. And the idea that anyone has the gift of prophecy when it comes to the dynamic world of retail seems pretty down right ridiculous. Physical Retail: Still Not Dead. (A). US sales achieved record levels.

eCommerce 60

eCommerce Retail Multi-channel Fulfillment 60

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. The challenge is that this approach to retail lacks agility, and COVID-19 has certainly revealed its additional lack of sustainability. After all, retail has been changing for years.

Retail 297

Retail Consumer Omnichannel Customer 297

Retail TouchPoints

JULY 8, 2021

In an exclusive interview with Retail TouchPoints , Dave Marcotte, SVP of the Americas for Kantar Consulting, shared his take on the research results as well as what retailers need to do to guide their future strategies and investments. However, in the U.S.,

Payment Services 290

Payment Services Retail Omnichannel Consumer 290

365 Retail

SEPTEMBER 9, 2021

After an exciting process of reviewing a record amount of entries, the shortlist for the third Creative Retail Awards has been revealed. The Awards recognise and reward innovation and excellence in retail design and experience from around the world. AWARDS CEREMONY, 14TH OCTOBER 2021, PROUD LONDON – BUY TICKETS.

Retail 65

Retail Food and Beverages POS Payment Services 65

Retail TouchPoints

JANUARY 14, 2021

Krista Bourne, SVP Consumer Sales and Operations for Verizon , and Fokke De Jong, CEO and Founder of Suitsupply shared insights on how their businesses are reinventing the shopper journey during a session at NRF 2021 — Chapter One. Leaning on omnichannel capabilities from the start of the pandemic was key for both retailers.

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Payment Services Retail Omnichannel Channel 193

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 288

eCommerce Omnichannel Channel Department Stores 288

ROI Revolution

DECEMBER 2, 2021

Published June 29, 2021 | Updated December 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

Retail TouchPoints

NOVEMBER 25, 2020

“At Mejuri, we view data as a strategic asset, especially when it helps us create more compelling customer experiences,” said Majed Masad, COO at Mejuri in an interview with Retail TouchPoints. “With COVID and recent market dynamics, tracking variable costs in real time becomes even more important.

Information 211

Information Shipping Costs Fulfillment Shipping 211

ROI Revolution

DECEMBER 16, 2021

Published December 16, 2021. The ecommerce landscape experienced a multitude of changes over the course of 2020 and 2021, and Q4 of this year was no exception. As we prepare to exit the turmoil of the past two years to enter 2022, let’s take a look at how this year ended with the top digital marketing news of Q4 2021.

eCommerce 88

eCommerce Social Media PayPal Supplies 88

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. Before the pandemic, ecommerce accounted for approximately 16% of all retail. Thankfully, cloud-native architecture can provide a path forward, and it’s more accessible than a lot of retailers realize.

Payment Services 264

Payment Services Retail Multi-channel Payments 264

Retail TouchPoints

NOVEMBER 12, 2021

It’s never too early to start preparing for the holiday shopping season, especially this year as brands and retailers are gearing up for ‘Shipageddon’ part two. The upswing in ecommerce sales from COVID-19 led to Shipageddon 2020 as brands and retailers couldn’t keep up with significantly increased demand.

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Comparison Shopping Channel Travel Operations 275

ROI Revolution

JUNE 30, 2021

Published June 30, 2021. Ecommerce vs. in-person: Pandemic impacts in 2021. After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7% Total retail sales will reach a record $5.86 Retail sales will remain steady at around 3.5% trillion this year.

eCommerce 78

eCommerce Payments X-cart Small Business Retail 78

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. 74% of U.S.

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Technology Retail Customer Experience Presentation 278

Retail TouchPoints

AUGUST 10, 2021

A panel of women supply chain executives from Shoe Carnival , Nestle Nutrition and Hubble Contacts , moderated by Melissa Campanelli of the Women in Retail Leadership Circle, will reveal their secrets for success. At Chicago’s McCormick Place, Aug. At Chicago’s McCormick Place, Aug. Rethinking the Brick-and-Mortar Store.

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Events Supplies Omnichannel Consumer 264