Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. Mobile Engagement is Mandatory. Promotions are a Priority for Shoppers.

Retail 276

Retail Mobile Reference Download 276

iVend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020. looks like,” Shokrian said.

Omnichannel 246

Omnichannel Social Media Subscription Customer 246

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Prioritizing channels with larger contributors to current traffic.

B2B 145

B2B eCommerce Payment Services Marketing 145

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. Mobile Engagement is Mandatory. Promotions are a Priority for Shoppers.

Retail 183

Retail Mobile Reference Download 183

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems. Look at their lifestyle.

Consumer 298

Consumer Omnichannel Leisure Supplies 298

RetailMinded

FEBRUARY 24, 2022

2021 was unlike any other year in commerce history, pushing digitalization full speed ahead thanks to the pandemic forcing retailers to adapt to changes in consumption, channel shifts, supply chain, customer expectations and more. . Fulfilment processes in the warehouse need to be flexible. 3 : SUPPLY CHAINS NEED TO BE MORE AGILE.

Order Fulfillment 111

Order Fulfillment Fulfillment Omnichannel Supplies 111

Retail TouchPoints

MAY 18, 2022

A recent Five9 consumer survey found that 43% of consumers globally now do most of their shopping online (up from 22% pre-pandemic). Even as in-store traffic resumes, 74% of consumers do online research before visiting a physical store, according to a 2021 study by Google Think. Great customer experiences happen across many channels.

Retail 256

Retail Customer Experience Omnichannel Channel 256

365 Retail

JULY 14, 2021

But even as the social environment returns to ‘normal,’ the dramatic pandemic-era shift to online channels will persist, and retailers need to be much more vigilant than in past back-to-school seasons about presenting current, relevant prices and promotions to shoppers both in-store and online. Science-Based Pricing is Now Imperative.

Omnichannel 98

Omnichannel Presentation Channel Electronics 98

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Through 2021, nearly all the major U.S.

Social Media 300

Social Media Retail Events Channel 300

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 198

Customer Loyalty Customer Retail Shipping Costs 198

Retail TouchPoints

JUNE 30, 2022

What’s more, according to the 2021 Achieving Customer Amazement Survey Report from Shep Hyken, 75% of Americans are more likely to be loyal to a company that delivers personalized customer service, while 83% would switch brands because of a bad experience. Helping enterprises maximize their resources.

Omnichannel 230

Omnichannel Customer Experience Channel Technology 230

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

ROI Revolution

JUNE 30, 2021

Published June 30, 2021. It’s clear that brands in the personal care, health, & wellness industry are positioned to profit in 2021 and beyond. It’s clear that brands in the personal care, health, & wellness industry are positioned to profit in 2021 and beyond. 2021 Personal Care, Health, & Wellness Ecommerce Stats.

Beauty and Health 78

Beauty and Health eCommerce Home Furnishings Omnichannel 78

Retail TouchPoints

MARCH 29, 2022

Shifting away from more manual engagements for gathering customer input, such as a follow-up survey sent to customers who have a bad experience, and toward more automated actions that gather insights from non-purchasers in real time, can not only help brands make future improvements but also potentially save the sale. A whopping $3.23

Payment Services 207

Payment Services Merchant Services Omnichannel Consumer 207

Retail TouchPoints

APRIL 16, 2021

A new study from ecommerce automation platform Linnworks found that while cost is still a major factor in purchasing decisions, nearly one in two customers surveyed said that convenience was now more important to them than price in choosing which retailers they shop with. The Linnworks study — which surveyed 1,000 U.S.

Shipping Costs 300

Shipping Costs Payment Services Multichannel Consumer 300

Retail TouchPoints

JUNE 3, 2022

Social commerce opens a two-way communication channel between your brand and potential shoppers. For example, in 2021, an estimated 400 users signed up to Facebook every minute. Solutions like inriver PIM can help you reach your buyers wherever they are and deliver an engaging, consistent customer experience across all your channels.

Social Media 261

Social Media Consumer Electronics Electronics Channel 261

Retail TouchPoints

FEBRUARY 17, 2021

Online sales continued to track gains as well, growing another 11% in January as consumers continued to turn to digital channels in lieu of shopping in stores.

Home Furnishings 147

Home Furnishings Retail Electronics Omnichannel 147

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Claim your copy so you can profit off of this channel’s meteoric rise. Citibank saw spending on cards increase 40% in Q2 2021. Published March 12, 2020. billion in 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Published June 29, 2021 | Updated December 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. Established store associates are no strangers to the complexities of omnichannel.

Omnichannel 264

Omnichannel Consumer Management Technology 264

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94 Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

ROI Revolution

DECEMBER 2, 2021

Updated December 2, 2021. Black Friday 2021 brought in $8.9 Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. November 11.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

Retail TouchPoints

DECEMBER 22, 2021

Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ The ESW survey found that 42% of consumers are willing to buy from brand websites outside of their own country. Much to their surprise they actually like it — and so do their customers.

eCommerce 239

eCommerce Consumer Channel Travel 239

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Though a relatively new channel for retailers in the U.S., live selling is proving to be a lucrative offering. Consumers Want Digital Interactions.

Consumer 255

Consumer Social Media Retail Live Chat 255

Retail TouchPoints

OCTOBER 17, 2022

In a global survey of 30,000 consumers, Accenture Strategy found that 63% of consumers prefer to purchase from purpose-driven brands. Meanwhile, McKinsey found in its survey of managers and frontline employees in the U.S. How do you and the broader executive team play a role in activating that purpose across channels and initiatives??.

Multi-channel 266

Multi-channel Consumer Improvements Retail 266

ROI Revolution

JULY 1, 2021

Updated July 1, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Claim your copy so you can profit off of this channel’s meteoric rise. Ecommerce vs. in-person: Pandemic impacts in 2021. Published March 12, 2020. July 1 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Last updated June 1, 2021. As the most efficient and scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. In this report, you’ll uncover full-funnel strategies, an in-depth analysis of programmatic ad types, and more so you can profit off of this channel’s meteoric rise.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

DECEMBER 14, 2021

Published June 29, 2021 | Updated December 14, 2021 As we approach a post-pandemic world , everything is unprecedented. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Cyber Week 2021 in the rearview.

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

Retail TouchPoints

JANUARY 25, 2021

growth over all channels, reaching $789.4 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel.

Omnichannel 222

Omnichannel Shipping Costs Department Stores Fulfillment 222

Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Significantly, 70% of those surveyed believe the most appealing stores have features that simplify and streamline shopping.

Payments 260

Payments Payment Services Social Media Electronics 260

Ecommerce Platforms

MAY 18, 2021

Chats from all your comms channels are rerouted to one consolidated inbox, where you and your support team can quickly answer and manage all conversations. It's easy to consolidate and manage chats from multiple channels. The team inbox makes it easy to manage conversations – especially if you're running omnichannel operations.

Social Media 210

Social Media Live Chat SEO Management 210

ROI Revolution

MAY 6, 2021

Last updated May 6, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

Omnichannel 150

Omnichannel Retail Toys Technology 150

ROI Revolution

APRIL 8, 2021

Last updated April 8, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. This trend is expected to continue into 2021 and beyond. Omnichannel retailers Kohl’s and Nordstrom Inc.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Retail TouchPoints (RTP): Kantar’s survey revealed that online shopping is the number-one increased behavior worldwide.

Payment Services 285

Payment Services Retail Omnichannel Consumer 285