Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

Omnichannel 260

Omnichannel Social Media Subscription Apparel 260

Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. A recent study found that only 22% of D2Cs surveyed experienced a sales decline.

Small Business Retail 236

Small Business Retail Retail eCommerce Social Media 236

Retail TouchPoints

MARCH 8, 2023

Our surveys show high levels of patient satisfaction for our hospital-at-home experience, and the use of virtual care is a valuable tool in our efforts to eradicate both economic and geographic disparities in accessing health care services. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 273

Omnichannel Supplies Technology Consumer 273

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. Mobile Engagement is Mandatory.

Retail 278

Retail Mobile Reference Download 278

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Fears of mobile underperformance and establishment of a new medium.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

NOVEMBER 29, 2021

The latest data from the Adobe Digital Economy Index revealed that out-of-stock messages rose a whopping 325% in October 2021 compared to the same month in pre-pandemic times (way back in 2019), and in the last month alone consumers have been hit with more than 2 billion out-of-stock messages online.

Gifts 304

Gifts Supplies Shipping Consumer 304

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems. Look at their lifestyle.

Consumer 310

Consumer Omnichannel Leisure Supplies 310

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. of customers who are satisfied / # of total customers surveyed x 100. = % of satisfied customers. Evaluating 2020 Metrics and Planning for 2021. Website traffic: More than 4.5

Shipping Costs 149

Shipping Costs Retail X-cart Payments 149

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. Mobile Engagement is Mandatory.

Retail 184

Retail Mobile Reference Download 184

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. Paid Loyalty Programs Will Become More Prevalent More than half ( 53% ) of consumers pay to participate in a loyalty program, up from 32% in 2022 and 17% in 2021, according to the Deloitte Survey.

Consumer 280

Consumer Shipping Costs Customer Retention Information 280

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

ROI Revolution

DECEMBER 2, 2021

Published June 29, 2021 | Updated December 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

365 Retail

JULY 14, 2021

Retailers battered by COVID-era store closures, conservative shopper spending and supply chain havoc, not to mention Brexit shocks, will be relieved to see that 44% of back-to-school shoppers intend to spend more than last year, according to a Microsoft-commissioned online survey.

Omnichannel 98

Omnichannel Presentation Channel Electronics 98

ROI Revolution

JUNE 30, 2021

Published June 30, 2021. It’s clear that brands in the personal care, health, & wellness industry are positioned to profit in 2021 and beyond. It’s clear that brands in the personal care, health, & wellness industry are positioned to profit in 2021 and beyond. 2021 Personal Care, Health, & Wellness Ecommerce Stats.

Beauty and Health 78

Beauty and Health eCommerce Home Furnishings Omnichannel 78

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 212

Customer Loyalty Customer Retail Shipping Costs 212

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94 Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

Retail TouchPoints

FEBRUARY 17, 2021

Retailers in general are optimistic about the outlook for the year, according to a new survey from the International Council of Shopping Centers : 55% of those surveyed say they expect a return to pre-pandemic levels by the end of 2021.

Home Furnishings 147

Home Furnishings Retail Electronics Omnichannel 147

ROI Revolution

DECEMBER 14, 2021

Published June 29, 2021 | Updated December 14, 2021 As we approach a post-pandemic world , everything is unprecedented. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Cyber Week 2021 in the rearview.

eCommerce 78

eCommerce Shipping Costs Gifts Social Media 78

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel.

Omnichannel 272

Omnichannel Consumer Management Technology 272

Retail TouchPoints

FEBRUARY 25, 2022

In early November 2021, luxury retailer Saks announced its holiday schedule for Saks Live , a virtual events platform on saks.com offering a series of virtual events centered around gift-giving and dressing for holiday celebrations. Through 2021, nearly all the major U.S. Redefining Social Shopping. Looking Ahead.

Social Media 304

Social Media Retail Events Channel 304

Retail TouchPoints

OCTOBER 17, 2022

In a global survey of 30,000 consumers, Accenture Strategy found that 63% of consumers prefer to purchase from purpose-driven brands. Meanwhile, McKinsey found in its survey of managers and frontline employees in the U.S. RTP: Carter’s nearly doubled the diversity of its senior leadership between 2020 and 2021.

Multi-channel 273

Multi-channel Consumer Improvements Retail 273

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 304

Home Furnishings Retail Shipping Costs Electronics 304

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. 2, 2021, despite online sales rising 23% to represent 54% of all sales.

Omnichannel 223

Omnichannel Shipping Costs Department Stores Fulfillment 223

Ecommerce Platforms

MAY 18, 2021

Hubspot enables you to create customer feedback surveys and collect valuable insights, which you can review from the reporting dashboard. The team inbox makes it easy to manage conversations – especially if you're running omnichannel operations. Hubspot's Pros ??. You can easily create an online knowledge base for your consumers.

Social Media 210

Social Media Live Chat SEO Management 210

Retail TouchPoints

DECEMBER 22, 2021

Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ The ESW survey found that 42% of consumers are willing to buy from brand websites outside of their own country. Much to their surprise they actually like it — and so do their customers.

eCommerce 253

eCommerce Consumer Channel Travel 253

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. It’s also why retailers are spending billions on new store openings, up 13% versus 2021. Buying groceries online peaked in March 2021, at $9.3

Retail 298

Retail Games Magazine Demo 298

Retail TouchPoints

JULY 12, 2022

In fact, the vast majority of respondents ( 91% ) to Retail TouchPoints’ second annual Store Design & Experience Benchmark Survey indicated that store design and experiences were “somewhat” or “much more” important to their business strategy. The survey of 150 retail executives uncovered five key priorities: .

Retail 245

Retail Technology Consumer Customer Experience 245

Retail TouchPoints

MARCH 25, 2022

Significantly, 70% of those surveyed believe the most appealing stores have features that simplify and streamline shopping. In 2021, 15% even preferred to pay with their smartphone. These include NFC, omnichannel and wallets like Apple Pay. Nevertheless, they would like to see the local store connected to the Internet.

Payments 270

Payments Payment Services Social Media Electronics 270

Retail TouchPoints

SEPTEMBER 26, 2022

It’s no secret that retailers that pivot to an omnichannel offering are able to continue building meaningful relationships and personal connections with customers. Above all, have fun with live selling: 41% of consumers say that entertainment is the top reason why they watch livestreams, compared to 25% of consumers in 2021.

Consumer 261

Consumer Social Media Retail Live Chat 261

Retail TouchPoints

FEBRUARY 9, 2021

An Astound Commerce survey conducted in May found that 60% of consumers made online purchases weekly or more often since the onset of the pandemic. Bolstering that finding is research by eMarketer which indicates that direct-to-consumer (D2C) ecommerce sales will expand to $18 billion in 2021. Elevate your omnichannel strategy.

Food and Beverages 301

Food and Beverages Omnichannel Social Media Consumer 301

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Retail TouchPoints (RTP): Kantar’s survey revealed that online shopping is the number-one increased behavior worldwide.

Payment Services 288

Payment Services Retail Omnichannel Consumer 288

Retail TouchPoints

JANUARY 24, 2022

For in-store associates in particular, the hiring challenges of 2021 are going to remain potent in 2022: 74% of retail executives expect talent shortages for customer-facing positions to continue this year. Retailers Must Help Associates Have a Better, More Balanced Experience. Friction-Busting Continues to be a Key Area of Investment.

Retail 257

Retail X-cart Omnichannel Supplies 257

Retail TouchPoints

MARCH 31, 2021

A recent survey by McKinsey & Co. The survey also highlighted that three out of four people have tried a new shopping method due to the pandemic, and that more than half of all shoppers aim to continue using curbside pickup and grocery delivery services. Integrating Applications and Programs.

Customer 317

Customer Reference Fashion Article 317

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 232

Payments Payment Services Customer Experience Social Media 232

Retail TouchPoints

JANUARY 28, 2022

That number rose to 57% in 2020 and held steady at 57% in 2021. The Mirakl survey polled 9,000 consumers across nine countries. survey respondents said that 43% of their online shopping now happens on marketplaces , and looking ahead, 92% of U.S. In 2019, 42% of U.S. Why Consumers are Turning to Marketplaces.

Consumer 257

Consumer Customer Experience Customer Retail 257