Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Still, these channels carry significant costs — the kind that can make even an experienced marketer do a double take. Investing in New Channels. Invest in First-Party Data.

Omnichannel 262

Omnichannel Marketing Social Media Channel 262

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B’s Omnichannel Revolution Recent research indicates a growing digital inclination among B2B buyers.

B2B 240

B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 262

Consumer Supplies Fulfillment Technology 262

Retail TouchPoints

AUGUST 7, 2020

Consumer Sentiment survey of 1,923 adults, conducted from July 7-12, 2020, uncovered profound changes in behavior that are forecasted to stretch even after quarantining restrictions have loosened. The survey of 809 U.S. For example, McKinsey & Company’s latest U.S. A separate study from AI solution provider Qubit.

Consumer 282

Consumer Retail Merchant Services Document 282

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. The 2024 Connected Retail Report includes a survey of 1,012 U.S. Will 2024 be the Year of the Mobile App?

Shipping Costs 259

Shipping Costs Consumer Mobile Channel 259

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020. looks like,” Shokrian said.

Omnichannel 263

Omnichannel Social Media Subscription Apparel 263

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support? Benefits of Omnichannel Customer Support. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

DECEMBER 4, 2020

That’s according to both the International Council of Shopping Centers ’ (ICSC) Pre-Thanksgiving Outlook webinar and the organization’s Thanksgiving Weekend Survey results. “I Shoppers may have avoided stores, but 92% still planned on making purchases from retailers with a physical presence, according to the ICSC’s survey.

Omnichannel 175

Omnichannel Webinar Consumer eCommerce 175

Optimizely

APRIL 7, 2017

Retailers with mobile apps often take advantage of the unique capabilities of apps by designing them to be their own unique shopping experience, one that’s unlike browsing on any other channel. As a result marketers aren’t able to unify and leverage cross-channel behavior to create a full picture of each customer.

Mobile 170

Mobile Omnichannel Shopping Carts Channel 170

Retail TouchPoints

JANUARY 11, 2024

Our recent study also revealed that the majority (75%) of surveyed retail decision makers believe generative AI can be practically deployed in their business, and 78% believe generative AI will impact their industry in the next 12 months. Put simply, generative AI offers unprecedented ease of use to help solve everyday problems.

Retail 249

Retail eCommerce Technology Social Media 249

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 288

Sporting Goods Technology Omnichannel Operations 288

Groove

DECEMBER 14, 2020

A Signifyd survey shows that 40% of U.S. Many omnichannel retailers have launched or dramatically improved their buy online pick up in store services and added curbside pickup to their fulfillment channels. Survey Insights. In Signifyd’s September survey of 1,500 U.S. eCommerce Fraud in 2020.

eCommerce 338

eCommerce Merchant Services Fulfillment Consumer 338

Retail TouchPoints

JULY 14, 2021

To fully understand current practices, challenges and opportunities, CI&T conducted qualitative interviews and quantitative surveys with 115 executives at big-box retailers and CPG suppliers. Suppliers are breaking down their demand forecasts geographically, while retailers are breaking them down by channel.

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

365 Retail

JULY 14, 2021

But even as the social environment returns to ‘normal,’ the dramatic pandemic-era shift to online channels will persist, and retailers need to be much more vigilant than in past back-to-school seasons about presenting current, relevant prices and promotions to shoppers both in-store and online. Science-Based Pricing is Now Imperative.

Omnichannel 98

Omnichannel Presentation Channel Electronics 98

Retail TouchPoints

MARCH 5, 2024

These days, it seems like every major retailer has its own channel for serving ads, and advertisers are seizing this opportunity eagerly, to the tune of $114.4 Having a unified view of your customer matters because retail buying journeys don’t take place on one channel. billion in digital spending in 2022 alone. Value proposition.

Retail 261

Retail Customer Data Channel Arts 261

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Just last year, in the National Retail Security Survey, retailers reported $112.1 Retailers are no longer able to ignore the impacts of theft, fraud and abuse within their online channels.

Recommendation 233

Recommendation Omnichannel Shipping Costs eCommerce 233

Retail TouchPoints

FEBRUARY 24, 2023

Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. The same survey shows almost half of consumers have started or increased purchases from a company because they trust it, and 33% have paid a premium for trust. Pre-pandemic, that number was 70%.

Consumer 245

Consumer Social Media Recommendation Apparel 245

Retail TouchPoints

OCTOBER 18, 2021

A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation. Connect every channel. That’s a problem. Only 33% say those experiences are relevant and connected.

Customer Experience 287

Customer Experience Customer Channel Omnichannel 287

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. Jungle Scout’s survey found that Ebay was still the No.

eCommerce 286

eCommerce Fulfillment Shopify Omnichannel 286

Wiser

JUNE 1, 2018

Customer experience is number one in omnichannel retail. With consumers browsing and buying across channels, the experience needs to be cohesive. Our latest infographic lays out the top challenges omnichannel retailers face and how they can overcome them to achieve new levels of success. . Schedule a meeting today ?

Omnichannel 68

Omnichannel Retail Customer Experience Channel 68

Retail TouchPoints

MARCH 26, 2021

Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle. However, successfully delivering omnichannel fulfillment requires an up-to-the-millisecond view of inventory availability across channels.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. Thoughts of efficiency, integration with key systems and profitability were put on the back burner during the worst of the crisis.

Shipping Costs 299

Shipping Costs eCommerce Retail Merchant Services 299

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 234

Multi-channel POS Customer Data Mobile 234

Retail TouchPoints

APRIL 3, 2023

households own a pet, according to the APPA National Pet Owners Survey. Like many retail and CPG brands, Myos Pet taps into a combination of channels, from email to social media and SMS, to engage with its customers. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 230

Payment Services Social Media Subscription Channel 230

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. Whether they started out online or as physical business, knowing which channels to leverage can be tricky. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. Hoyler noted that: 94% of U.S.

Consumer 312

Consumer Omnichannel Leisure Supplies 312

ESW

MARCH 11, 2024

To help brands get the information they need, we surveyed American shoppers about their preferences, expectations and behaviour when it comes to online shopping. Omnichannel continues to trend Just because a shopper can complete an entire buying journey online does not mean they want to or will. Here’s what we found.

eCommerce 88

eCommerce Payment Services Omnichannel Consumer Electronics 88

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 215

Customer Loyalty Customer Retail Shipping Costs 215

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94 Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

JULY 30, 2020

However, uncertainty regarding school openings and remote learning practices is impacting what households are spending thus far, according to the NRF survey. Results from two separate surveys, each collecting feedback from 1,000+ U.S. Heightened competition inspiring hyperlocal, omnichannel advertising.

Merchant Services 260

Merchant Services Apparel Omnichannel Clothing 260

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 72

Consumer B2C Merchant Services Omnichannel 72

Retail TouchPoints

FEBRUARY 17, 2021

Online sales continued to track gains as well, growing another 11% in January as consumers continued to turn to digital channels in lieu of shopping in stores.

Home Furnishings 147

Home Furnishings Retail Electronics Omnichannel 147

Kibo

AUGUST 24, 2017

There’s good news and bad news in Kibo’s latest survey of retailers’ omnichannel […]. The post New Research: Kibo Study Reveals Crucial Gaps In Omnichannel Experience appeared first on The Omni Channel.

Omnichannel 63

Omnichannel Channel Retail 63

Retail TouchPoints

OCTOBER 31, 2023

Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. Established store associates are no strangers to the complexities of omnichannel. Allow associates to focus on their strengths.

Omnichannel 274

Omnichannel Consumer Management Technology 274

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. The survey uncovered three core themes and takeaways: 1.

Consumer 228

Consumer Leisure Multi-channel Retail 228

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Looking Ahead.

Social Media 305

Social Media Retail Events Channel 305