Retail TouchPoints

FEBRUARY 22, 2022

Following better-than-expected Q4 and full-year 2021 results, the Macy’s, Inc. Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations. I am proud that Macy’s, Inc.

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Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. In this article from our 2021 interview series, I got to exchange with someone who has seen so many changes over his extensive career—and knows how brands should be dealing with them. Omnichannel Retailing: Risks, Rewards, and Mistakes.

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Retail TouchPoints

JANUARY 22, 2021

The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years. While many retailers have developed ways to safely deliver perishables, the speed and convenience of pickup will give these omnichannel transactions a significant edge.

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Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

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Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. With that in mind, here are three predictions for retailers in the coming year. Conclusion.

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GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Fears of mobile underperformance and establishment of a new medium.

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Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

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Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

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ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Those grocery retailers that listen, and move proactively, could have a very good 2021.

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lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

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ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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Wiser

APRIL 6, 2018

In an omnichannel world, retailers must be able to meet shoppers on their preferred channel in order to gain and sustain their loyalty. Here at Wiser, we’ve just written up a whitepaper to help retailers tackle the topic of Why BOPIS is Necessary for Omnichannel Engagement. . And shoppers are taking note.

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lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. Why is Customer Support Imperative During BFCM 2021?

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Retail TouchPoints

SEPTEMBER 17, 2021

Gerstberger will drive the company’s omnichannel strategy through the use of the Honest Omni-Analytics insight platform, helping the brand improve its digital capabilities. Kelly Kennedy, who held the CFO role at both Sur La Table and organic food brand Annie’s, came onboard as CFO in February 2021.

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Retail TouchPoints

NOVEMBER 29, 2021

The latest data from the Adobe Digital Economy Index revealed that out-of-stock messages rose a whopping 325% in October 2021 compared to the same month in pre-pandemic times (way back in 2019), and in the last month alone consumers have been hit with more than 2 billion out-of-stock messages online.

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Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions.

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Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Evaluating 2020 Metrics and Planning for 2021. This is a chance to get your entire team in one room and plan for 2021 together. Website traffic: More than 4.5

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Retail TouchPoints

JULY 20, 2022

With consumers feeling increasingly worried about missing and damaged packages, SMB retailers that adopt personalization methods — from real-time package tracking and multiple delivery options to an omnichannel ecommerce approach — can improve both their bottom line and provide peace of mind for consumers. 2 www.digitalcommerce360.com/article/quarterly-online-sales.

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Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

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Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Those grocery retailers that listen, and move proactively, could have a very good 2021.

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Retail Mobile Reference Download 184

ROI Revolution

DECEMBER 2, 2021

Published June 29, 2021 | Updated December 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

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Retail TouchPoints

MARCH 29, 2021

In her new position she will lead digital merchandising and operations with the aim of elevating the customer experience and delivering ongoing improvements to the retailer’s digital shopping experience.

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Ecommerce Platforms

JUNE 1, 2021

To ensure that you’re always improving your ecommerce standing, LiveChat also comes with access to reporting and analytics tools where you can track your sales and chat ROI. Huge range of omnichannel conversation options. If you’re looking for a comprehensive omnichannel messaging solution, LiveChat is the perfect pick for you.

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ROI Revolution

MARCH 15, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021. Claim your copy!

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Retail TouchPoints

JANUARY 26, 2023

He has extensive experience as an ecommerce and omnichannel executive driving operational excellence and profitability. Prior to his time at CTC, Koryl helped modernize Neiman Marcus ’ omnichannel experience as President of Stores and Online and President of Neiman Marcus Direct. in February 2021 down to $1.48

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Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. We admire H&M Group’s commitment to innovation and are excited to move forward in our journey together.”.

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Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

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Retail TouchPoints

MARCH 8, 2022

At that time, Bed Bath & Beyond had reported its first sales increase in nearly four years due to an emphasis on omnichannel services. The retailer’s efforts also have included increasing the number of private label brands in its assortment, reducing reliance on coupons to improve margins and modernizing stores.

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Retail TouchPoints

SEPTEMBER 10, 2021

Madison Reed responded by building out its omnichannel experiences: in the last 18 months , the retailer has launched virtual hair coloring parties, added video consultations and introduced video screens at its Color Bars. Madison Reed has continued expanding its omnichannel experience for the post-pandemic environment.

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Ecommerce Platforms

DECEMBER 29, 2021

There’s also the option for omnichannel marketing via SMS, and Sendinblue also has its own convenient WordPress plugin. Depending on your chosen package, you’ll have access to all kinds of bonus features to enhance your day-to-day operations and improve your chances of conversions. Suitable for omnichannel marketing. Pricing ??.

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Retail TouchPoints

MAY 18, 2021

billion , bolstered by continued digital and grocery growth; Home Depot ’s Q1 2021 sales surged 32.7% billion on the back of large basket sizes; and Macy’s turned a $103 million profit in Q1 2021 thanks to stimulus checks and the vaccine rollout. Walmart ’s Q1 2022 revenue rose 2.7% Home Depot’s sales growth was driven by a 29.9%

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Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . The lingering impact of COVID-19.

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