Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021.

Omnichannel 321

Omnichannel Department Stores Operations Retail 321

Retail TouchPoints

JANUARY 26, 2021

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. In the face of pandemic restrictions, store-based retailers hurriedly explored different routes to the consumer, as the strength of their omnichannel retail strategies was tested.

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Gene Bornac is Chief Strategy Officer at enVista.

Omnichannel 178

Omnichannel Payment Services Specialty Retailers Customer Loyalty 178

Retail TouchPoints

APRIL 27, 2022

Then in 2021, grocery ecommerce sales reached 9.5% Whether that be through the cost of poor substitution choices, online ranging availability limitations or general omnichannel performance diagnostics, retailers all face similar issues, all of which Retail Insight has been working to solve with our retail customers through the use of data.

Management 276

Management eCommerce Omnichannel Operations 276

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

ROI Revolution

MAY 20, 2021

Published May 20, 2021. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 235

Channel Management Customer Data Technology 235

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel. What Are Its Benefits?

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Forrester eCommerce

MARCH 22, 2021

In case you missed, Now Tech: Cross-Channel Campaign Management In Asia Pacific, Q1 2021 is out, where we covered 27 key CCCM players in the region. Contextual. Personalized. – The three words that every customer longs for and every marketer strives for. The pace of consumer behavior change has mutated this year as a […].

Channel 251

Channel Management Consumer Marketing 251

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Fears of mobile underperformance and establishment of a new medium.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 268

Customer Experience Shipping Costs eCommerce Improvements 268

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The Retail Management Suite from Jesta I.S. The Retail Management Suite from Jesta I.S.

POS 223

POS Omnichannel Supplies Mobile 223

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 278

Retail Mobile Reference Download 278

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

Omnichannel 275

Omnichannel Operations Technology Customer Experience 275

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

Payment Services 299

Payment Services Omnichannel Department Stores Operations 299

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

Retail TouchPoints

NOVEMBER 22, 2021

Additionally, Susan Kuhn, SVP and General Manager for Foot Locker Europe, has been promoted to President-EMEA and General Manager-Foot Locker Europe, overseeing the Foot Locker Europe and Sidestep brands and reporting to Bracken. Foot Locker expanded its global reach with the purchase of two retailers in August 2021.

Omnichannel 242

Omnichannel Apparel Management Operations 242

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

eCommerce 228

eCommerce Omnichannel Customer Experience Operations 228

Ecommerce Platforms

JUNE 1, 2021

Options range from SEO solutions to inventory management tools. There’s everything from agent activity tracking to a live real-time dashboard, ticket management, and so much more. For agents working with your business, you also get various management tools like smart or manual chat routing and work scheduling. Pricing ??.

Live Chat 197

Live Chat Shopify Multi-channel Omnichannel 197

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. Be ready to manage a higher-than-average rush of holiday orders. The dates to keep in mind for 2021 are as follows. Discover more about the 2021 holiday shipping deadlines.

Shipping 148

Shipping Merchant Services Shipping Labels Supplies 148

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Lowe’s started upgrading its digital technology even before the pandemic hit: in January, the retailer partnered with Google Cloud to help modernize its e-Commerce, merchandising, supply chain management and pricing systems. Lowe’s will install pickup lockers at all its U.S. in Q1 and 35.1%

eCommerce 264

eCommerce Fulfillment Supplies Technology 264

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

SEPTEMBER 17, 2021

Gerstberger will drive the company’s omnichannel strategy through the use of the Honest Omni-Analytics insight platform, helping the brand improve its digital capabilities. Prior to that, he served as VP and General Manager at Ring where he led the development, launch and management of Ring’s home security system, Ring Alarm.

Omnichannel 243

Omnichannel eCommerce Events Management 243

Retail TouchPoints

MARCH 29, 2023

Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

Home Furnishings 254

Home Furnishings Omnichannel Supplies Operations 254

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. Why is Customer Support Imperative During BFCM 2021?

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

Retail TouchPoints

MARCH 29, 2021

Bed Bath & Beyond has hired two new executives to drive the growth of its $3 billion digital business: Jill Pavlovich as SVP of Digital Commerce, and Jake Griffith as VP of Product Management. Griffith joins the company from Walmart , where he held numerous leadership roles, most recently as the General Manager for Sports & Fitness.

Omnichannel 241

Omnichannel Management Customer Experience Operations 241

Retail TouchPoints

DECEMBER 6, 2021

This marks the second time Kohl’s has come under pressure from its investors in 2021. Macellum Advisors GP, Ancora Holdings, Legion Partners Asset Management and 4010 Capital pushed for a slate of nine independent directors to join the company’s board.

eCommerce 288

eCommerce Omnichannel Operations Retail 288

Retail TouchPoints

NOVEMBER 8, 2022

He replaces Fred Hand , who joined the company in May 2021. The investment was coupled with an additional $3 million in convertible debt financing from Tuesday Morning executives, including Hand, to support the company’s omnichannel turnaround and avoid bankruptcy for a second time since 2020. Berger to lead the company as CEO.

Omnichannel 280

Omnichannel eCommerce Management Retail 280

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 184

Retail Mobile Reference Download 184

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” billion in sales during Q4 2021, up from $2.2 GameStop has named Belk ’s Interim CEO Nir Patel to the role of COO, effective May 31, 2022. billion in Q4 2020.

Operations 243

Operations Omnichannel Supplies Management 243

Ecommerce Platforms

NOVEMBER 10, 2021

If you’re limited in terms of budget, then you might find it difficult to manage the expenses associated with running a tool like Zendesk. Easy to manage customer issues with ticket tools. HubSpot is probably the software most commonly compared with Zendesk for service management. Fortunately, you’re not completely out of luck.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems. Look at their lifestyle.

Consumer 310

Consumer Omnichannel Leisure Supplies 310

Retail TouchPoints

APRIL 26, 2023

Toys ‘R’ Us parent company WHP Global has entered a partnership with omnichannel retailer El Puerto de Liverpool to launch the toy brand in Mexico for the first time. ” WHP Global acquired Toys ‘R’ Us in 2021 , nearly three years after the retailer ended its U.S. operations , and has since been steadily rebuilding the brand.

Toys 264

Toys Omnichannel Operations Information 264

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62