Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 263

Consumer Supplies Fulfillment Technology 263

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 241

Shipping Costs Improvements Live Chat Retail 241

Sailthru

JANUARY 19, 2023

It has never been more difficult, nor more important to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Kibo

MARCH 24, 2022

According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. Retailers have already seen this transformation affecting consumer behavior, with shoppers embracing and using online and offline channels in diverse ways.

Management 62

Management Retail Download Customer Loyalty 62

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' or see how Pella is looking at establish a new direct to consumer model. “As Beyond sharing the stories of our customers, we met and heard from a variety of brands, partners, and thought leaders in the commerce space.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

Retail TouchPoints

JANUARY 11, 2023

Livestream platform Bambuser says livestream shopping viewership grew by ~38% every quarter in 2022 in North America and Western Europe, so there is huge opportunity for growth. Consumers like to feel connected to the brands they support. By implementing a CRM solution, small retailers can compete.

Social Media 276

Social Media Multi-channel Customer Loyalty Shopify 276

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 267

Technology Customer Loyalty Omnichannel Consumer 267

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 144

Consumer Payment Services Fulfillment Multi-channel 144

Retail TouchPoints

FEBRUARY 17, 2023

When she joined Homedics in May 2022, she wanted to bring similar processes to her new team that also encouraged deep collaboration and brainstorming. But as brands navigate rising acquisition costs and wavering customer loyalty, D’Arcy believes they need to balance both methods to see true returns on their effort.

Marketing 289

Marketing Customer Loyalty Omnichannel eCommerce 289

Retail TouchPoints

FEBRUARY 18, 2022

“We’ve talked for many years about how digital channels influence the buying journey whether or not the consumer ends up buying in a digital channel versus a physical one. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 298

eCommerce Shipping Costs Channel Operations 298

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Retail 353

Retail Fashion Supplies Apparel 353

Retail TouchPoints

MARCH 14, 2023

No matter what the channel, however, there will always be customers who second-guess their purchase, have something arrive too late for its intended use or receive something other than what they expected. “You Returns are essentially the last link to the circle that closes the consumer loop when it comes to a decision.”

Shipping Costs 246

Shipping Costs Retail Fulfillment Channel 246

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  billion in 2022 and is forecasted to reach $2,880.3 billion visitors in 2022.   71% of consumers expect personalization. Loyalty & Reward Program Insights from Smile.io

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

365 Retail

DECEMBER 13, 2023

This, combined with consumers’ rising expectations, places huge pressure on retailers to implement AI and enhance the overall shopping experience, to maintain a competitive edge. This is having a significant positive impact in helping connect consumers to the products they love and we know this growth will continue.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

ESW

JUNE 6, 2023

Here’s how multiple ecommerce payment options can benefit brands, how to choose the right payments and the various payments favoured by today’s consumers. The Benefits of Offering Multiple Ecommerce Payment Options Offering multiple online payment methods benefits customers and brands.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. In our BFCM 2022 report, we found that the volatility in ads had encouraged brands to rely more heavily on owned channels like email and SMS, and that these channels were more effective than ever.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Retail 278

Retail Recommendation Games Consumer 278

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 242

Payments Payment Services Customer Experience Social Media 242

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . So what does 2022 hold for the subscriptions market?

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. Not to mention consumers love them, with 80% saying they plan to purchase more gift cards in 2022.

Gifts 259

Gifts Payment Services Payments Multi-channel 259

Ecommerce Platforms

APRIL 1, 2022

Constant Contact integrates with your eCommerce platform to sync your contacts and send emails based on their consumer habits and activity. Sendinblue Review (Apr 2022): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Mar 2022). Plus, you can register up to three users. Further reading ??.

Marketing 104

Marketing Live Chat Social Media Mobile 104

365 Retail

NOVEMBER 14, 2022

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. You can always make your life easier by investing in inventory management software, especially if you are selling through multiple channels like Shopify or eBay.

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 276

Technology Retail Customer Experience Presentation 276

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% China is often cited as being at the forefront of innovations within the retail sector and this is largely being driven by its Gen Z consumers. of all retail sales online.

eCommerce 70

eCommerce Outdoor eCommerce Marketing Hobbies 70

Retalon

NOVEMBER 11, 2021

The pressure for transformation is coming from all sides, as consumers expect a more streamlined shopping experience, workers expect flexibility and modernity, and competitors like Amazon win more market share using cutting edge tech as their advantage. Digital transformation has changed the way consumers shop and how retailers operate.

Shipping Costs 41

Shipping Costs Order Fulfillment Retail Fulfillment 41

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

JUNE 3, 2021

Retargeting consumers via ads has been at the front lines of retail marketing for a while now. Because the other major web browsers (Firefox and Safari) already block third-party cookies by default, when Google Chrome turns off third-party cookies in 2022 it will mean lights out for activities like behavioral targeting and retargeting ads.

Marketing 175

Marketing White Paper Social Media Mobile 175

Smile.io

NOVEMBER 17, 2022

Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers. Driving customer loyalty is essential for growth and stability in ecommerce. Create your loyalty program in minutes.

Small Business Retail 81

Small Business Retail Social Media Omnichannel Customer Loyalty 81

Kibo

JUNE 18, 2014

How Retailers Are Increasing Foot Traffic in an Omni-Channel Retail World Given the accelerating pace of technology innovation, consumers have more purchasing options than ever before — in-store, online, mobile, overnight shipping and ship-from-store, to name a few. Happier shoppers. See how Kibo can boost your business.

Channel 62

Channel Retail B2B B2C 62

lateshipment

SEPTEMBER 8, 2022

For starters, Bring the whole holiday spirit across your website and marketing campaigns to let customers know that you’re relevant. Keep posting interactive content on your Social channels to catch the viewers’ attention Add a touch of personalization in your conversations to make sure that your brand is at the top of their minds.

eCommerce 130

eCommerce Shipping Live Chat Events 130

GetElastic

DECEMBER 9, 2020

The COVID-19 pandemic has drastically changed consumer buying behaviors and accelerated the evolution of and shift to digital commerce for businesses globally. The idea of a sales rep will not disappear in its entirety, but they now need to be considered as just another purchasing channel available to B2B buyers.

Payment Services 113

Payment Services Payments B2B B2C 113

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

RTP blog

AUGUST 23, 2019

By Derek O’Carroll, Brightpearl If you Google “buy online pick up in store” (BOPIS), you’ll be struck by how popular in-store pickup has become with consumers — but only with the big box retailers like Macy’s, Old Navy, Kohl’s, JCPenney, Target and Walmart. of total retail spend within the next four years. Simplified returns processes.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

365 Retail

MAY 17, 2022

Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show , the new flagship event for retail, reveals. Now, over half (56%) of customers expect store staff to be as genned up as them across channels.

Retail 52

Retail Technology Events Customer Experience 52

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. In fact, recent McKinsey industry research found that when delivery (fulfillment) times are too long, almost half of consumers will shop elsewhere. Why is this happening? What fulfillment options are available? Allocation.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

365 Retail

JULY 5, 2022

Recently GFK ’s closely-watched consumer confidence index hit -40, its lowest score since records began in 1974. With the cost of living on the rise, many consumers will be driven by price points and could start shopping around for the best deal rather than buying from or visiting their typical favourite brands.

Leisure 70

Leisure Customer Loyalty Customer Experience Gifts 70

365 Retail

APRIL 25, 2023

Original research of over 1,000 UK consumers by the Retail Technology Show revealed that 53% of shoppers felt store staff either ‘make or break’ the shopping experience, rising by +13 percentage points year-on-year.

Technology 52

Technology Retail Events Customer Experience 52