Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 289

Omnichannel Fulfillment Shipping Costs Social Media 289

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 303

eCommerce Supplies Shipping Costs Events 303

Retail TouchPoints

MARCH 9, 2023

Hawkins — who was hired in February 2022, just one month after former Paper Source CEO Winnie Park was appointed to lead the brand — is central to that effort. “We’ve Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand.

Omnichannel 275

Omnichannel Social Media Mobile Fashion 275

ROI Revolution

OCTOBER 10, 2022

In this video, learn about Q4 2022 holiday trends from ROI Revolution paid search experts Alicia Tobey and Abigail Lorentzen. Q4 2022 Holiday Trends: Video Transcript. We’re here today to talk about Q4 2022 holiday trends. Consumer purchasing behaviors have shifted again this year, too. Tying It All Together.

Shipping Costs 78

Shipping Costs Omnichannel eCommerce Consumer 78

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. in 2022 amidst the pandemic.

Retail 242

Retail Shipping Costs eCommerce Consumer 242

Retail TouchPoints

DECEMBER 10, 2021

I think what’s going to be interesting is, how do we rebound in 2022?” Open Air Shopping Centers Enable Easy Omnichannel Services. One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings. said Ward Kampf, President of Northwood Retail in an interview with Retail TouchPoints.

Shipping Costs 312

Shipping Costs Travel Omnichannel Leisure 312

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Collect and Leverage First-Party Data .

Customer Loyalty 202

Customer Loyalty Customer Retail Shipping Costs 202

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Consumer 270

Consumer Shipping Costs Customer Retention Information 270

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever.

Technology 246

Technology eCommerce Shipping Costs Games 246

Retail TouchPoints

MARCH 28, 2022

Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022. The partnership is Ulta Beauty’s latest move to reaffirm its stance as an omnichannel leader. As a result, 78% of Americans will live within 10 miles of a Return Bar.

Merchant Services 210

Merchant Services PayPal Shipping Costs Omnichannel 210

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. We’re equally as excited about retail as we are about technology.

Payment Services 254

Payment Services Omnichannel Shipping Costs Operations 254

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Is it at the price point I’m willing to pay? For one product, the lowest price may be more important, but for another product, that may not be my driving force.”.

Technology 253

Technology Shipping Costs Omnichannel Mobile 253

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app.

Payment Services 245

Payment Services Retail Shipping Costs Mobile 245

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

lateshipment

MAY 26, 2022

The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more. The Impact of Post-Purchase CX Gap on Consumers. While these issues are inevitable, delivering stunning experiences post-purchase can help you turn customer frustrations into fierce loyalty and in turn help you save on shipping costs.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

Merchant Services 291

Merchant Services Shipping Costs Channel eCommerce 291

Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. The auction-based website is now available to consumers in Arizona.

Supplies 287

Supplies Accessories Sporting Goods Shipping Costs 287

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Those that prefer in person buying experiences. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 298

Supplies Shipping Costs Customer Loyalty Technology 298

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Victoria’s Secret items are delivered in a big fancy box, and many consumers don’t want people to know that they’re buying sexy lingerie.

Fulfillment 197

Fulfillment Shipping Costs Omnichannel Operations 197

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Well, we know that shipping is still an issue like it was last year.

Mobile 235

Mobile Mobile eCommerce eCommerce Shipping Costs 235

ROI Revolution

DECEMBER 8, 2022

In 2020, direct-to-consumer brands experienced a rapid burst in growth, with US digitally native D2C ecommerce sales surging 40% to $27.2 Direct to consumer retail is the new path forward for many D2C brands looking to improve customer acquisition costs and avoid supply chain woes. The D2C Backstory. D2C Is Facing a Dilemma.

Shipping Costs 78

Shipping Costs eCommerce Retail Shipping 78

Korona

NOVEMBER 30, 2022

Inflation has significantly changed consumer buying behavior. And especially during the holiday season, free shipping is undoubtedly a great hook to convert visitors into customers. Rising prices and lack of availability impact everything from groceries to clothing. Free shipping strategies to consider this holiday season.

Shipping Costs 52

Shipping Costs Shipping Merchant Services Customer 52

ESW

DECEMBER 4, 2023

” “We are delighted to announce our partnership with Shopware to offer their merchants direct access to ESW’s quick-to-market ecommerce solution that cost-effectively supports any stage of a company’s DTC development. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

JUNE 26, 2023

Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Walmart mandated that its suppliers put it on products by 2022, which has made a big impact on RFID adoption. Who doesn’t want that?

Merchant Services 272

Merchant Services Retail Shipping Costs Customer Experience 272

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. High-end equates to more expensive products that target a more affluent audience.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 297

Home Furnishings Retail Shipping Costs Electronics 297

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Associates are what keep a robust store-based fulfillment operation running, and keeping their skills sharp is a key ingredient in Walmart’s omnichannel success.

Fulfillment 274

Fulfillment Omnichannel Shipping Costs Supplies 274

Algopix

DECEMBER 18, 2021

Keeping a pulse on eCommerce trends and opportunities is not an easy task as it constantly evolves with new and consistently emerging consumer demands – which has been fast-tracked today by a global pandemic. The emergence of different types of online marketplaces has certainly helped to ease the influx of the online shopping shift.

Shipping Costs 97

Shipping Costs Apparel Supplies eCommerce 97

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Here Are The Ten Emerging Retail Trends We Predict For 2022. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Pivotree Blog

NOVEMBER 23, 2022

As many as 46% of shoppers were reported to have started their holiday shopping earlier than usual in 2022, according to the National Retail Foundation. Going by these numbers, it’s easy to assume that retailers looking to win big in 2022 may already be late to the party. Omnichannel is Still The Boss. Or Somewhere in Between?

Games 52

Games Fulfillment Omnichannel Shipping Costs 52

ROI Revolution

NOVEMBER 9, 2022

Climbing advertising costs. In 2023, brands that have historically focused on growing their direct-to-consumer business may shift resources to expand their retail and marketplace channels. Exploring additional paid search channels will help brands navigate higher costs. A potential recession. Rising inflation rates.

Shipping Costs 78

Shipping Costs eCommerce Marketing Merchant Services 78

lateshipment

NOVEMBER 26, 2023

Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. Studies show that it costs 5 times more to acquire a new customer than to retain an existing one. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

Social Media 249

Social Media Shipping Costs Customer Experience Consumer 249

Fabric

APRIL 11, 2023

At the same time, consumer behavior is changing. People are more choosy about the brands they buy and are looking for higher quality, longer-lasting clothing at affordable prices. When a customer buys an item from the retailer’s online store, the supplier ships the product directly to the consumer on the retailer’s behalf.

Clothing 130

Clothing Fashion eCommerce Shipping Costs 130

Retalon

DECEMBER 8, 2021

Method of transportation, routes to be taken, as well as labour and delivery cost, need to be optimized during the supply chain fulfillment step. How, when, and where the customer prefers to experience their product fulfillment affects the sourcing and shipping decisions. Customer preference (fulfillment). Why is this happening?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41