Retail TouchPoints

MARCH 3, 2023

Changing consumer behavior also has led to the tech retailer to reduce its overall head count by approximately 25,000 people, or 20% of its workforce, over the past three years. In July 2022, Best Buy introduced a small-format, digital-first store concept that builds on a pilot that started in 2021. billion in Q4 2022.

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Operations Omnichannel Technology Improvements 294

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 266

Fulfillment Shipping Costs Omnichannel Retail 266

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Shipping Costs Consumer Mobile Channel 251

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

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Shipping Costs Payment Services Merchant Services Payments 247

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Omnichannel 258

Omnichannel Merchant Services BigCommerce Payment Services 258

Retail TouchPoints

DECEMBER 22, 2022

Design and visual merchandising teams in particular rise to the occasion, finding creative themes, materials, lighting and more to evoke delight and holiday spirit among consumers of all ages. The 2022 Winning Windows recipients at the 2022 PAVE Gala in New York City. Below is part one of this series.

Consumer 264

Consumer Retail Toys Presentation 264

Forrester eCommerce

JANUARY 22, 2019

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Omnichannel 332

Omnichannel Operations Retail Customer 332

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 303

eCommerce Supplies Shipping Costs Events 303

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. We are thus able to eliminate intermediaries and transfer the benefits to consumers.

Omnichannel 221

Omnichannel Toys Supplies eCommerce Platforms 221

Retail TouchPoints

MARCH 9, 2023

Hawkins — who was hired in February 2022, just one month after former Paper Source CEO Winnie Park was appointed to lead the brand — is central to that effort. “We’ve Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand.

Omnichannel 274

Omnichannel Social Media Mobile Fashion 274

Retail TouchPoints

MARCH 30, 2023

trillion for the year, according to data released at the State of Retail & the Consumer virtual event. This puts annual growth projections significantly above the pre-pandemic average of 3.6% , but below the 7% growth rate of 2022. “In As a result, expectations for omnichannel experiences will continue evolving at a rapid pace.

Consumer 261

Consumer Omnichannel Travel Events 261

Forrester eCommerce

JANUARY 27, 2022

Brands have experienced massive business disruption because of the pandemic, shifts in consumer behaviors, changes to the advertising and data ecosystems, and rising concerns around privacy.

Marketing 195

Marketing Omnichannel Consumer Customer 195

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 288

Omnichannel Fulfillment Shipping Costs Social Media 288

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S. Global digital sales topped $1.1

Electronics 238

Electronics Toys Small Business Retail Sporting Goods 238

Retail TouchPoints

MARCH 4, 2022

Fabletics will open 30 new store locations in 2022 as it continues building out its omnichannel presence. These shops will complement the brand’s digital presence by providing a second channel for shoppers to choose and also give Fabletics insights into consumer behavior.

POS 270

POS Demo Omnichannel Events 270

Retail TouchPoints

NOVEMBER 9, 2022

The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. The company’s former CEO, Sonia Syngal , left in July 2022 following a challenging Q1 2022 that saw the company’s net sales fall by 13% to $3.5

eCommerce 300

eCommerce Omnichannel Technology Operations 300

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payments 282

Payments Omnichannel Payment Services Consumer 282

Retail TouchPoints

MAY 20, 2022

“There are different ways to join a family business — some people go in guns blazing, but that’s not really me,” he said during a session at the NRF Big Show earlier in 2022. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

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Omnichannel Department Stores BigCommerce Fashion 229

Retail TouchPoints

JANUARY 31, 2023

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. BJ’s Wholesale made the most dramatic moves up the rankings over the last three years, climbing from 27th place to 10th place in 2022. Over the six-year history of the U.S.

Omnichannel 270

Omnichannel Consumer Supplies Retail 270

Retail TouchPoints

NOVEMBER 18, 2021

This includes the creation of the Chief Pharmacy Officer role overseeing the retailer’s omnichannel pharmacy strategy. “We remain focused on the competitive advantage provided by our presence in thousands of communities across the country, which complements our rapidly expanding digital presence.”.

Omnichannel 182

Omnichannel Operations Consumer Retail 182

Retail TouchPoints

APRIL 1, 2024

And consumers appear to be on board with the expansion, with the company reporting that one in every five monthly active users ordered from a non-restaurant category in 2023. What all these retailers are excited about is getting in front of an incremental consumer ,” said Hannon in an interview with Retail TouchPoints.

Omnichannel 194

Omnichannel Supplies Consumer Technology 194

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

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Omnichannel Consumer Channel Toys 323

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Programmatic platforms have made embracing “other” omnichannel solutions, including digital audio, very easy for RMNs and self-serve buyers.

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Retail Omnichannel Channel Mobile 283

ROI Revolution

OCTOBER 10, 2022

In this video, learn about Q4 2022 holiday trends from ROI Revolution paid search experts Alicia Tobey and Abigail Lorentzen. Q4 2022 Holiday Trends: Video Transcript. We’re here today to talk about Q4 2022 holiday trends. Consumer purchasing behaviors have shifted again this year, too. Tying It All Together.

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Shipping Costs Omnichannel eCommerce Consumer 78

Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 256

eCommerce Omnichannel Comparison Shopping Recommendation 256

Retail TouchPoints

DECEMBER 22, 2022

Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. ” .

Omnichannel 266

Omnichannel Operations Technology Customer Experience 266

Retail TouchPoints

DECEMBER 1, 2022

To be relevant to digitally savvy consumers, we must continue to provide a high-end, personalized experience that reduces friction from the buying journey. During 2022, Batteries Plus has committed to investing in technologies and its workforce to build out a fresh omnichannel experience for customers.

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Omnichannel Customer Data eCommerce Platforms Technology 244

iVend

APRIL 17, 2023

But since late 2022, chatGPT (or chat Generative Pre-trained Transformer to give it its full moniker) has taken AI into new applications and got everyone, well, chatting. iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS?

POS 96

POS Omnichannel Retail Social Media 96

Retail TouchPoints

SEPTEMBER 27, 2022

1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. 1, 2022, through Jan. The retailer’s new returns processes and expanded inventory are part of Walmart’s strategy to bolster its omnichannel offerings ahead of the holidays.

Toys 297

Toys Omnichannel Electronics Gifts 297

Retail TouchPoints

JULY 3, 2023

. “From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. The brand emerged from the process in 2022 with a $17.5 during the height of its operations.

Operations 288

Operations Omnichannel Consumer Other 288

Retail TouchPoints

MAY 26, 2022

However, Kohl’s is still committed to its stores and announced a multi-year plan that includes new store openings, remodels and enhanced omnichannel capabilities. Kohl’s shares lost more than 40% of their value due to concerns that high inflation and lower consumer spending will reduce sales in the second half of the year.

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Omnichannel Operations Management Consumer 210

Retail TouchPoints

SEPTEMBER 20, 2022

Direct-to-consumer brands in particular have been hit hard, with many reporting huge increases in marketing spend in Q1. . A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. Marketing budgets are 9.5% of total company revenue so far this year.

Omnichannel 258

Omnichannel Marketing Social Media Channel 258

Retail TouchPoints

AUGUST 17, 2022

Raymond has had the post on an interim basis since the May 2022 departure of former CMO Greg Revelle. Prior to joining Kohl’s, Raymond worked for The Walt Disney Company for more than 15 years, progressing through the ranks and ending as SVP, Consumer Insight, Measurement and Analytics. 18, 2022. Christie Raymond.

Marketing 267

Marketing Omnichannel Consumer Customer 267

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

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Shipping Costs Improvements Live Chat Retail 220

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

Small Business Retail 248

Small Business Retail Omnichannel Consumer Retail 248

Retail TouchPoints

JULY 20, 2022

With consumers feeling increasingly worried about missing and damaged packages, SMB retailers that adopt personalization methods — from real-time package tracking and multiple delivery options to an omnichannel ecommerce approach — can improve both their bottom line and provide peace of mind for consumers.

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Shipping Costs Shipping Merchant Services Payment Services 308