Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Consumer behavior is constantly in flux.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 240

Customer Loyalty Customer Retail Shipping Costs 240

GetElastic

MAY 20, 2022

Successful brands create demand for their products by speaking to customers shared beliefs, lifestyles, and goals. Map the customer’s buying journey from end-to-end with specific touchpoints. Monitor customer data and respond to it with testing and engagement. Optimize the experience for all devices.

eCommerce 60

eCommerce Payment Services Social Media Demo 60

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Social Media 277

Social Media Shipping Costs Customer Experience Consumer 277

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings.

Operations 293

Operations Shipping Costs Omnichannel Customer Data 293

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 297

eCommerce Omnichannel Comparison Shopping Recommendation 297

Retail TouchPoints

OCTOBER 18, 2023

billion in 2022. Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Customer data analysis: This can be carried out to detect potential networks of fraudsters working together.

Payment Services 275

Payment Services Shipping Costs Payments Shipping 275

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

JANUARY 12, 2023

Reda quoted a 2022 KPMG consumer study revealing that while 58% know about the metaverse, only 8% have actually visited/participated ( 43% said they were likely to participate during the next 12 months ). Retail media networks on the rise: “Throughout 2022, it seemed as though a new retail media network launched every day,” Reda wrote.

Consumer 289

Consumer Food and Beverages Beauty and Health Toys 289

GetElastic

JUNE 8, 2023

However, given the economic pressures of late 2022 and 2023, some social giants like Meta have dialed back their investments in native social commerce channels. in 2022, with a projected growth of 20% (to more than $107 billion) by 2025. TikTok saw an explosive growth in views, which were up 407% from 2020 to 2022 for U.S.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

Retail TouchPoints

DECEMBER 23, 2022

In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result. As 2022 wraps up, it’s time for a “reset.” Prioritiz e profitability and customer experience to help retailers fight the impact of inflation.

eCommerce 257

eCommerce Shipping Costs Retail Recommendation 257

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 278

Social Media Multi-channel Customer Loyalty Shopify 278

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Jean Shin is Director of Strategy and Content at tyntec.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

JUNE 23, 2022

In February 2022, Macy’s took the opposite tack, thwarting pressure from activist investor Jana Partners and announcing it would keep its ecommerce operations integrated within its larger business. . And governance consultant Diligent expects investor activism to increase again in 2022. This strategy could hold water.

eCommerce 289

eCommerce Omnichannel Channel Department Stores 289

Retail TouchPoints

AUGUST 1, 2023

in 2022 amidst the pandemic. The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability. Simply reviewing historical and present sales data won’t cut it. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

MARCH 9, 2023

Hawkins — who was hired in February 2022, just one month after former Paper Source CEO Winnie Park was appointed to lead the brand — is central to that effort. “We’ve The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base). said Hawkins.

Omnichannel 279

Omnichannel Social Media Mobile Fashion 279

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. First-Party Data Marketing Is The New Norm.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Groove

APRIL 29, 2022

It’s 2022, and people are using their cell phones now more than ever before. From your eCommerce platform to your CRM and third-party apps, it’s critical that all channels integrate together to create the best customer experience possible. It helps to create a stronger customer experience. What is SMS Marketing?

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

PERQ

NOVEMBER 14, 2022

The technology discussion included access controls for self-touring, parking technology, the need for a customer data repository outside the CRM, omnichannel experiences, and more. Simply put, there is no straight line to leasing anymore and the multifamily industry should take notice. ” REMAPPING THE PROSPECT JOURNEY.

Multichannel 69

Multichannel Omnichannel Technology Channel 69

Retail TouchPoints

FEBRUARY 17, 2023

When she joined Homedics in May 2022, she wanted to bring similar processes to her new team that also encouraged deep collaboration and brainstorming. Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices.

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. Our Upper East Side location fit these criteria, and we knew from existing customer data and response to our out-of-home brand activations in the area that our customer was in the neighborhood and excited to shop with us.

Customer 278

Customer Shipping Events Clothing 278

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. Many households may be heading back to school, but the holiday season is on the minds of many retail executives.

Omnichannel 288

Omnichannel Toys Shipping Costs Sporting Goods 288

365 Retail

FEBRUARY 23, 2022

So what does 2022 hold for the subscriptions market? In 2022, the situation is already looking different: in December last year, the cancel rate was down to just 14% and still on a downward trajectory. This could perhaps be due to the rise in customer loyalty. . beer); and mail order buyers. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? Our take: One of the strongest ways to differentiate your omnichannel customer experience is to use data and analytics to drive smarter decisions.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

SEPTEMBER 14, 2022

This is great news for brands because it means they can anchor live shopping on their own sites to drive sales while taking back ownership of the brand experience and the customer data that flows from it.”. The same goes for the U.S., according to the spokesperson.

Social Media 278

Social Media Consumer Fashion Shopify 278

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. .

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

365 Retail

FEBRUARY 23, 2022

As the premier event that drives the industry forwards through innovation, Retail Technology Show will bring the brightest minds in retail to the stage during the two day event, taking at London’s Olympia on 26-27 April 2022, with over 70 retail leaders and luminaries setting the retail agenda as part of its conference programme.

Technology 52

Technology Payment Services Retail Events 52

GetElastic

JANUARY 5, 2023

Brands that have bent to these platform constraints suffer from clunky, disjointed customer experiences, or worse yet, boring cookie-cutter, undifferentiated commerce experiences (is there even a brand here?). As a result, we’ve seen D2C companies try all sorts of strategies to reach customers where they are.

Social Media 78

Social Media Channel Shopify Fulfillment 78

Kibo

APRIL 26, 2022

Consider the following statistics from a March 2022 Bizrate/Digital Commerce 360 survey of over 1,100 consumers. It’s powered by customer data and uses machine learning to deliver powerful data-driven experiences. Microservices facilitate good customer experiences in a few ways.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Ecommerce Platforms

MARCH 3, 2022

ShipBob's end-to-end customer experience system allows you to offer returns to customers, while also controlling the unboxing experience with custom packaging. All shipments and returns get tracked, and the tracking number sent to the customer. Best Fulfillment Center for Small Business in 2022.

Shipping Costs 104

Shipping Costs Merchant Services Fulfillment Shipping 104

Retail TouchPoints

JULY 22, 2022

And even as other players are seeing sales and visits slip as the pandemic ecommerce boom wanes, shopper traffic on ShopStyle increased 11% YoY in April 2022, and brands’ investment in the platform is up 47% so far this year. million loyalty members.

Fashion 290

Fashion Arts eCommerce B2B 290

365 Retail

NOVEMBER 22, 2021

Has the word ‘proximity’ cropped up in your 2022 planning meetings yet? For retailers, it means closing the gap between the people in your most important business relationships: customers and staff, staff and bosses at HQ and ultimately between consumers and your brand. Thought so. REGISTER FOR WEBINAR. Date: 25th November.

Webinar 52

Webinar Customer Retail Fashion 52

Ecommerce Platforms

MARCH 24, 2022

The best CRM for ecommerce brands is a powerful tool in today’s age of customer-experience focused selling. Today’s companies need to commit to consistently delivering the best possible level of customer service if they want any hope of maintaining long-term loyal customers. Extra “hub” features can quickly add up.

eCommerce 193

eCommerce Payment Services Payments WooCommerce 193

Ecommerce Platforms

JANUARY 27, 2022

Multiple methods of collecting customer data. HubSpot Marketing Hub Review (Jan 2022) – The Ultimate Guide. HubSpot Pricing (Jan 2022): The Ultimate Guide to HubSpot's Products and Pricing Plans. HubSpot Alternatives (Jan 2022): Which are The Best Solutions. Best Live Chat Apps for Shopify (Jan 2022).

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104