Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 227

Customer Loyalty Customer Retail Shipping Costs 227

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 285

eCommerce Omnichannel Channel Department Stores 285

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Social Media 270

Social Media Shipping Costs Customer Experience Consumer 270

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever.

Marketing 289

Marketing Customer Loyalty Omnichannel eCommerce 289

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. in 2022 amidst the pandemic. The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability. Simply reviewing historical and present sales data won’t cut it.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

PERQ

NOVEMBER 14, 2022

They were talking about concepts we’re passionate about here at PERQ, including: the Renter’s Journey, lead source attribution, and omnichannel prospect engagement. but the experiences are not connected. LOOKING AT THE NEW RENTER’S JOURNEY MAP. ” REMAPPING THE PROSPECT JOURNEY.

Multichannel 69

Multichannel Omnichannel Technology Channel 69

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. First-Party Data Marketing Is The New Norm.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

Food and Beverages 278

Food and Beverages BigCommerce Home Furnishings PayPal 278

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. Our Upper East Side location fit these criteria, and we knew from existing customer data and response to our out-of-home brand activations in the area that our customer was in the neighborhood and excited to shop with us.

Customer 275

Customer Shipping Events Clothing 275

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. billion, a 3% increase over the same quarter in 2022.

Omnichannel 310

Omnichannel Social Media Channel Mobile 310

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? It instead reimagines business through an omnichannel-first lens.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. .

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. And 64% of all consumers have purchased a virtual good or taken part in a virtual experience or service in the past year.”. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart.

Omnichannel 280

Omnichannel Toys Shipping Costs Sporting Goods 280

Kibo

APRIL 26, 2022

A pivot to omnichannel shopping is also being adopted by consumers. Consider the following statistics from a March 2022 Bizrate/Digital Commerce 360 survey of over 1,100 consumers. It’s powered by customer data and uses machine learning to deliver powerful data-driven experiences.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

365 Retail

FEBRUARY 23, 2022

As the premier event that drives the industry forwards through innovation, Retail Technology Show will bring the brightest minds in retail to the stage during the two day event, taking at London’s Olympia on 26-27 April 2022, with over 70 retail leaders and luminaries setting the retail agenda as part of its conference programme.

Technology 52

Technology Payment Services Retail Events 52

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Data Analytics. Sales Channel Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Omnisend

MAY 18, 2021

At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. This should also be assisted by a strong omnichannel strategy. In turn, leading platforms like Shopify, BigCommerce, and Magento can help ensure positive customer experiences.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 146

Consumer Payment Services Fulfillment Multi-channel 146

Ecommerce Platforms

JANUARY 27, 2022

Plus, you can also create and issue customer feedback surveys, in case you need to get a feel for your clients’ sentiment towards you. You can also access the HubSpot CRM without paying anything, but you won’t get full analytics or extensive chat and omnichannel service options. Multiple methods of collecting customer data.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. In 2021, U.S. What is DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Ecommerce Platforms

APRIL 5, 2022

Some of the features which make this choice great for iPad users include: Simplified omnichannel sales: You can easily sell across a variety of channels with Shopify, using everything from mobile POS tools to QR codes. Shopify POS Review (Apr 2022): Is it the Best Point of Sale System & Retail POS? Further reading ??.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

DECEMBER 27, 2021

If you’re looking for a convenient, easy-to-use tool, with affordable pricing and omnichannel support, Sendinblue really does have it all. Excellent segmentation, and a built-in CRM makes this a fantastic tool for developing deeper relationships with customers. Pros: Comprehensive tool for omnichannel email marketing.

Live Chat 104

Live Chat Multi-channel Subscription Arts 104

PFS

AUGUST 23, 2017

Investment bank Credit Suisse estimates that 8,600 stores will close in 2017, and that one in every four shopping malls will be closed by 2022. Is there a more personalized service you can provide or a uniquely branded experience you can deliver? Know thy customer. Data is everywhere and growing exponentially. Experiment.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Kibo

DECEMBER 8, 2022

As more consumers and B2B buyers favor omnichannel journeys to complete their purchases, it’s more critical than ever for businesses to have an order management system that can support and enhance those experiences. The Forrester Order Management System Landscape, Q4 2022 breaks down OMS vendors based on the following criteria: .

Management 62

Management B2B B2C Fulfillment 62

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. will surpass $1 trillion in 2022. will surpass $1 trillion in 2022. Moving Closer to the Omnichannel Ideal.

eCommerce 277

eCommerce Omnichannel Fulfillment Order Fulfillment 277

Retail TouchPoints

AUGUST 3, 2022

Harness Data to Gauge Opportunities and Nuances . However, Fulop has learned that the needs of online consumers and those of in-store shoppers are very different , which is why data and insights will be especially handy in the future as more Brooklinen stores open and the brand strives to create a more localized store experience.

Jewelry 303

Jewelry Food and Beverages Omnichannel Channel 303

Optimizely

MARCH 9, 2021

Oracle NetSuite , owner of the Bronto Marketing Platform, announced the “End of Life” status of its email marketing software suite with the last day of service set for May 31, 2022. Per the company’s email published by WRAL TechWire : “Dear Customer, “We have important news to share about the Bronto Marketing Platform.

Customer Experience 195

Customer Experience Demo Customer Data Omnichannel 195

Payoneer

FEBRUARY 22, 2023

The reputable website, Transparency.org ranked Nigeria as 150/180 in 2022 for Corruption Perceptions Index. However, Nigeria’s 2022 Corruption Perceptions Index score was 24/100. To ensure that customers enjoy a hassle-free experience, multiple payment options should be made available to cater to different preferences.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Examples of platforms that were incapable of scaling to meet surging demand include Nike’s and Ulta Beauty’s websites during Black Friday sales in 2022.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

AUGUST 30, 2023

Even though it has retreated from the highs of 2022, the damage has had long-term ripple effects. In fact, 37% of retailers cited losing customers due to product price increases as a significant customer loyalty challenge, while 25% identified higher customer charges for formerly free or low-cost services such as shipping and return fees.

Customer Loyalty 263

Customer Loyalty Retail Shipping Costs Financial Services 263

Retail TouchPoints

NOVEMBER 23, 2021

eMarketer estimates that by 2022, just one month away, the number of DTC ecommerce buyers will reach more than 103 million. Failing to do so can result in wasted investment, ineffective decision making and, worst of all, a poor customer experience that leads to churn. Establish rigor in your data collection process.

Retail 278

Retail Mobile Consumer Omnichannel 278

Retail TouchPoints

FEBRUARY 27, 2023

The 100 responding retail CFOs that were surveyed in October 2022 represent companies generating revenue ranging from $250 million to over $3 billion annually. Another popular move: identifying alternative or backup suppliers, chosen by 38% of respondents this year, down from 49% in 2022.

Supplies 246

Supplies Retail Customer Data Technology 246

iVend

DECEMBER 7, 2022

For the holiday season 2022, consumers look set to continue their love affair with ecommerce solutions and online shopping. Unless, that is, savvy retailers can get one step ahead with a retail strategy that offers alternative purchases in a personalised customer experience. Read how we could help you to maximise sales.

eCommerce 98

eCommerce Retail Customer Experience Gifts 98

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Kibo

JANUARY 16, 2023

It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Unify complex data with a single UI. Use CMS data across various customer experiences for cohesive and consistent buying journeys.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Kibo

MARCH 2, 2023

Manufacturers are particularly focused on adding new capabilities according to a survey by Digital Commerce 360 showing that 61% of B2B retailers prioritized eCommerce platforms and applications for 2022, with a focus on adding new capabilities. This in turn can help increase customer engagement, loyalty, and lifetime value.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62