Retail TouchPoints

JANUARY 24, 2023

billion in 2022. In January 2022, search grew by 24% YoY while the rest of digital grew 34% YoY. As of September 2022, search platform growth was down 12% while retailer platforms were up 13%. Based on November 2022 data, Twitter is No. It’s no surprise that social commerce sales are expected to reach $45.74

Social Media 260

Social Media Channel Customer Loyalty Banking 260

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 246

Shipping Costs Improvements Live Chat Retail 246

365 Retail

NOVEMBER 14, 2022

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. It’s no secret that customers start their research well in advance of Black Friday, with eager bargain hunters revealed to be searching for deals 12 weeks before the big day. .

Payment Services 58

Payment Services Shipping Costs Merchant Services Order Fulfillment 58

Retail TouchPoints

FEBRUARY 18, 2022

The whole idea of what portion of the buying journey is digital versus physical has shifted,” said Ricardo Belmar, Director of Partner Marketing for Retail and CPG at Microsoft in an interview with Retail TouchPoints. “We’ve 95% of Executives Want to Prioritize Cost Optimization. Push for Cost Optimization Brings AOV into the Spotlight.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. RTP: Do you have any closing tips or recommendations for retailers as we head into 2022?

Consumer 264

Consumer Supplies Fulfillment Technology 264

Smile.io

MARCH 8, 2024

billion in 2022 and is forecasted to reach $2,880.3 Unsurprisingly, China is a big player, with an ecommerce market worth $885.94 The US is in second place, with household names such as eBay, Walmart, and Amazon dominating the market.  billion visitors in 2022. Loyalty & Reward Program Insights from Smile.io

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase.

Retail 282

Retail Recommendation Games Consumer 282

Retail TouchPoints

MARCH 14, 2023

The same speed being applied to last mile fulfillment should be applied to receiving and processing returns so that returned items don’t become fodder for end-of-season sales, resale to low-cost channels or even destroying or dumping them — a result that’s bad for margins and for the environment. billion annually.

Shipping Costs 251

Shipping Costs Retail Fulfillment Channel 251

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. Not to mention consumers love them, with 80% saying they plan to purchase more gift cards in 2022.

Gifts 264

Gifts Payment Services Payments Multi-channel 264

lateshipment

NOVEMBER 12, 2022

The festive season is always a golden time for eCommerce store owners – online holiday spending broke records in 2021 and is poised to go even higher in 2022. Personalization in eCommerce means marketing to your customers in a way that feels personal to them. Stay on Top of Ecommerce Fulfillment. Product recommendations.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

Retail TouchPoints

SEPTEMBER 29, 2022

But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. Reselling goods, popularized in markets like electronics and sporting equipment, is increasingly gaining momentum in fashion and apparel — with companies like Patagonia leading the way. Recommerce.

Retail 356

Retail Fashion Supplies Apparel 356

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 146

Consumer Payment Services Fulfillment Multi-channel 146

Retalon

NOVEMBER 11, 2021

The pressure for transformation is coming from all sides, as consumers expect a more streamlined shopping experience, workers expect flexibility and modernity, and competitors like Amazon win more market share using cutting edge tech as their advantage. Why invest in fulfillment technology? Why invest in fulfillment technology?

Shipping Costs 41

Shipping Costs Order Fulfillment Retail Fulfillment 41

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 305

Supplies Shipping Costs Customer Loyalty Technology 305

Kibo

JUNE 20, 2014

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals. It was OFM’s keen appreciation for shipping and fulfillment that first led them to consider Kibo. “We

Fulfillment 62

Fulfillment Customer B2B B2C 62

RetailMinded

FEBRUARY 20, 2023

Our tips for retail marketing will help you level up in 2023 for better sales and happier customers. Take it a step further: For a relatively hands-off online strategy, it doesn’t get much easier than using Amazon’s Fulfillment by Amazon (FBA) program. This is just one of the many ways shopping has evolved. Nearly 80% of U.S.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

Smile.io

SEPTEMBER 1, 2022

At the heart of any business is its customers. Without them, you have no one to sell your products to and no one to organically market by word of mouth. And yet, poor customer service threatens $4.7 Too many brands seem to forget that behind the online shopping basket is a customer that is a thinking, breathing human being.

Payment Services 62

Payment Services Customer Marketing eCommerce 62

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. augmented reality) to fully virtual (e.g.

Technology 277

Technology Retail Customer Experience Presentation 277

RetailMinded

MARCH 31, 2021

trillion by 2022, as more and more retailers and entrepreneurs start moving online. Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. . Ecommerce today is booming, catapulting online stores to new heights.

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 248

Payments Payment Services Customer Experience Social Media 248

Korona

NOVEMBER 30, 2022

The competition to attract customers during the holidays will be stronger than ever, and this is your chance to get creative with your holiday marketing ideas. A well-thought-out holiday marketing strategy can help to boost sales significantly and build customer loyalty by strengthening relationships with them.

Shipping Costs 52

Shipping Costs Marketing PPC Gifts 52

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. Such issues can lower your customer loyalty and profits, particularly during this Holiday season. Boost customer loyalty by making returns easy as shopping. Step 3 – That’s it.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

AUGUST 10, 2022

Be honest and loyal to the customer, be consistent with your branding, content, marketing, and communication policies, and be available for your customers.” – Kathryn Smithson, Chief Marketing Officer (CMO) at PathSocial . Fulfill what you have promised; never compromise. Stay truthful to your policies.

eCommerce 130

eCommerce Social Media Definition Shipping 130

lateshipment

SEPTEMBER 2, 2021

And so, here are the top five emerging and promising eCommerce logistics trends to keep an eye on as we head towards 2022. Trend #1: The Rise of Direct to Consumer (D2C) Fulfillment. While still a bit experimental, D2C can be a win-win fulfillment model. And products marketed as sustainable grew 5.6

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Fabric

AUGUST 8, 2023

The digital marketplace continues to reshape the retail landscape, offering unparalleled convenience and access to a global customer base. In 2022, US e-commerce sales topped $1 trillion , while global e-commerce sales soared past $5.7 It starts the moment a customer places an order. E-commerce is here to stay.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

OrderDynamics

APRIL 23, 2019

According to Wikipedia, dropshipping is considered as “a supply chain management method in which the retailer does not keep goods in stock but instead transfers the customer orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer.”

Shipping Costs 61

Shipping Costs eCommerce Merchant Services Retail 61

Ecommerce Platforms

DECEMBER 12, 2022

One of the most highly-rated and well-known Shopify subscription apps on the market, Recharge is a state-of-the-art recurring payments application. Compatible with most Shopify themes, the solution allows business owners to rapidly enable subscriptions programs in a matter of seconds, and improve customer lifetime value. Let’s dive in.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Korona

JANUARY 30, 2023

Total nationwide retail continues to rise each year, with 2022 reaching upwards of almost $5 trillion. Unsurprisingly, eCommerce has proliferated, gaining higher market share value each year. Generating word of mouth marketing and establishing repeat customers have been goals of retailers for decades.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Algopix

JUNE 21, 2022

Regardless of whether you use FBA or fulfill orders yourself, you’ll have to bear these costs. Smaller products are cheaper to ship and store, making it less likely that you’ll have to transfer these costs to the customer. Picking branded items to sell on Amazon can help you stand out from the competition and build customer loyalty.

Shipping Costs 78

Shipping Costs Games Accessories Information 78

Ecommerce Platforms

MARCH 15, 2023

Today’s top ecommerce Fulfilment statistics provide us with some useful insights into the current state of the online shopping landscape. In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. Tactical apparel retailer 5.11

Payment Services 234

Payment Services Merchant Services Omnichannel Consumer 234

Kibo

JULY 9, 2014

We know you love your retail dealers, but your first responsibility is to make it easy for customers to find and purchase your products over the channels they prefer. With Kibo’s cloud-based distributed order management platform , you can route as few or many orders as you like to your retail dealers for fulfillment.

B2C 62

B2C B2B Shipping Costs Webinar 62

Ecommerce Platforms

AUGUST 11, 2022

Over 150k dropshipping users have started to scale their stores with DSers, and the solution has grown particularly popular recently, as Oberlo, another well-known tool for AliExpress dropshipping via Shopify, was officially dropped from the app market. You can send dropshipping products to customers within 2-5 days or less.

Shipping Costs 104

Shipping Costs Payment Services WooCommerce Shopify 104

Kibo

JUNE 24, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

B2B 62

B2B B2C Shipping Costs eCommerce Platforms 62