Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Shipping Costs Payment Services Merchant Services Payments 274

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

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Shipping Costs Gifts Fulfillment Consumer 302

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. Adobe recorded full-year sales growth of 6.1% , largely driven by heavy spending early in 2022 that tapered off as inflation took its toll. As economic headwinds curbed spending capacity, online retail grew in the U.S.

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Electronics Toys Small Business Retail Sporting Goods 266

Forrester eCommerce

JANUARY 7, 2022

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Collecting valuable customer and seller data.

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Recommendation Technology Improvements Management 369

Retail TouchPoints

MARCH 17, 2022

These homebound tendencies ignited a fervor for redecorating and DIY home improvement that, by all accounts, is continuing strong into 2022. Using the Resonate Ignite consumer intelligence platform, we recently examined home improvement trends through the lens of three key generational segments. Boomers Making Major Renovations.

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Improvements Home Furnishings Shipping Costs Customer 301

Digital Doughnut

MARCH 16, 2022

If you want to build a robust digital brand in 2022, you should focus on improving customer experience. Good CX will improve revenue and sales for you.

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Customer Experience Improvements Customer Operations 119

Retail TouchPoints

SEPTEMBER 23, 2022

Kroger will roll out BrightDrop ’s temperature-controlled Trace Grocery e-carts to its stores later in 2022 to help streamline the handling of curbside grocery orders. where it experienced an improvement in both the customer and associate experiences.

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Retail TouchPoints

MAY 16, 2022

In the session titled Love is a Verb: Rethinking Relationship Building in a ‘Digital Retail’ World , Glacier Consulting CEO Hughes explained how dealing with his own divorce allowed him to reflect on how retailers can improve their relationships with customers.

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Retail TouchPoints

AUGUST 30, 2023

Optimizing customer loyalty is essential for improving the lifetime value of current customers. With improved customer service and streamlined checkout processes, retailers can continue building loyalty while mitigating customer irritations. To thrive, communication and engagement tailored to each customer is critical.

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Shipping Costs Improvements Live Chat Retail 247

Forrester eCommerce

NOVEMBER 23, 2022

In 2022, 75% of US business decision-makers responded that they are adopting enterprise-wide data literacy, and companies are projected to spend 4.7 Companies want to be insights-driven, customer obsessed, and future fit. This journey includes investing in data literacy or spending on tech. trillion dollars on technology globally.

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Improvements Technology Customer Customer Data 363

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. This is the fully connected experience in which retailers can capture omnichannel insights and improve the shopper experience at every touch point.

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Retail Omnichannel eCommerce Fulfillment 294

Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. Machine learning-based approaches to search not only improve search results with every query but help retailers build better search experiences that include auto-suggestions, personalized results and relevant promotions.

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Consumer Retail Travel Omnichannel 360

Retail TouchPoints

NOVEMBER 18, 2021

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022. The marketplace will expand the range of products carried by Macy’s and introduce new categories for the retailer on both macys.com and bloomingdales.com.

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Recommendation Omnichannel eCommerce Mobile 290

Retail TouchPoints

AUGUST 18, 2022

million quitting in 2022. Those levels dropped slightly at the beginning of 2021, but additional variants in 2022 may have easily caused anxiety levels to increase. Moreover, Gartner, Inc. predicts voluntary workplace turnover will jump nearly 20% this year, from a pre-pandemic annual average of 31.9

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Improvements Retail Information Management 278

Ecommerce Platforms

MARCH 9, 2022

Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You? Shopify Review (Mar 2022): Is Shopify the Best Ecommerce Platform? Shopify Pricing Plans (Mar 2022): Which Shopify Plan is Best for You? Can become more expensive with premium plugins.

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Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

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Fulfillment Shipping Costs Omnichannel Retail 285

Forrester eCommerce

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial Services 420

Financial Services Banking Improvements Management 420

Retail TouchPoints

JUNE 16, 2022

We expect to see that trend accelerate through 2022 and perhaps even pick up more speed in the latter half of 2023, in ways that give consumers and business users more options for connected experiences that continue to narrow the gap between the physical and digital worlds. More Customers Will Embrace Connected Experiences.

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Mobile Vend Customer Experience Technology 306

Retail TouchPoints

DECEMBER 14, 2020

Lululemon plans to launch a footwear line in early 2022 as the retailer builds off its current sales momentum. The company isn’t just innovating across fitness categories — Lululemon has been improving its capabilities across retail channels as well.

Channel 175

Channel Improvements eCommerce Retail 175

Retail TouchPoints

FEBRUARY 27, 2024

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.” lower than the same period in 2022, with comp sales down 5.4% drop from 2022. on an owned basis and 6% on an owned-plus-licensed basis in 2023 compared to 2022.

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Department Stores Fulfillment Supplies Improvements 275

Forrester eCommerce

APRIL 5, 2022

Marketing leaders understand that enablement drives better business outcomes, yet companies are spending only about 10% of what they spend to enable sales on marketing enablement, based on our benchmark studies and Forrester’s Q1 2022 Sales Learning And Development Professionals Survey.

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Marketing Improvements B2B Operations 195

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Operations Fulfillment Supplies 242

Retail TouchPoints

MAY 16, 2023

from Q1 2022. Challenges like deflation in lumber prices and unfavorable weather that caused customers to put off home improvement projects weighed heavily on the results. The home improvement chain saw the first signs of financial instability in Q4 2022, when comparable sales for the period fell 0.3% billion , down 4.2%

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Improvements Consumer Customer Marketing 275

Ecommerce Platforms

NOVEMBER 21, 2022

These solutions can be game changers if you’re considering starting an online business or want to improve your current workflows. So, for this 2022 Black Friday and Cyber Monday, why not invest in software to help you achieve your goals for the new year? So, what will you invest in this Black Friday and Cyber Monday?

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Shopify Electronics Document Clothing 210

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology.

Payment Services 294

Payment Services eCommerce Payments Retail 294

Retail TouchPoints

JULY 21, 2022

Amazon expects to have thousands of custom electric delivery vehicles in more than 100 cities by the end of 2022 and to reach 100,000 vehicles across the U.S. Amazon has been testing deliveries with Rivian preproduction vehicles since 2021, delivering more than 430,000 packages and accumulating 90,000+ miles.

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Technology Operations Improvements eCommerce 277

Forrester eCommerce

AUGUST 1, 2022

We are thrilled to today release our second ever “The Forrester Wave™: End-User Experience Management, Q3 2022.” We looked at the top 9 vendors in the market today and evaluated them across a whopping 32 criteria – up from 10 in our previous New Wave report. Why is EUEM so important? The answer lies in […].

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Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

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Operations Improvements Retail Marketing 264

Ecommerce Platforms

JUNE 15, 2022

The app was only launched in February 2022, so there aren't many online reviews yet. Custom return reasons also ensure you get more accurate, sensible data from your returns, allowing you to improve your future product offerings and, hopefully, reduce your overall return rate. About Return Rabbit – How it Works. per shipment.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Retail TouchPoints

APRIL 18, 2024

According to research by FMI (Food Marketing Institute), supermarket retailers in 2022 spent more than $13 billion in technology and are projected to increase those investments in subsequent years. Retailers then began to focus on improving operational efficiencies and the shopper experience to support the company’s strategy.

Technology 269

Technology Retail White Paper Fulfillment 269

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 359

Payment Services Shipping Costs Electronics Fulfillment 359

Retail TouchPoints

AUGUST 28, 2023

Q2 2023 results included no sales from Canadian operations, compared with a full quarter of sales from Canadian operations in Q2 2022. During the quarter, year-over-year Nordstrom banner net sales decreased 10.1% , while net sales for Nordstrom Rack decreased 4.1% , improving from an 11.9% loss in Q1 2023. YOY revenue drop. ”

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Supplies Operations Improvements Fulfillment 241

lateshipment

JANUARY 5, 2022

FedEx has announced its General Rate Increase (GRI), which will be effective from January 3, 2022, with an average increase of 5.9% Make sure to read till the end for ways to save on shipping in 2022 and reduce the impact of FedEx & UPS’ General Rate Increase on your business. on its Express, Freight, Ground services, etc.

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Shipping Costs eCommerce Shipping eCommerce Platforms 130

Canadian Special Events

NOVEMBER 14, 2023

This conference, produced by e=mc² events in partnership with Energy Disruptors, took place way back in September 2022 and won Best Conference at the 2023 Canadian Event Awards. We are throwing it back to one of the most incredible events we have ever seen.

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Food and Beverages Events Games Presentation 94

Retail TouchPoints

FEBRUARY 19, 2024

from 2022, while Cyber Week overall sales were $38 billion, an increase of 7.8% vs. 2022, according to the CNBC /NRF Retail Monitor. from 2022 to $222.1 Installs resulting from our ecommerce app install campaigns on Android devices peaked during the second week of November, which was also the case in 2022. billion, up 7.5%

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eCommerce Marketing eCommerce Marketing Mobile 275

Retail TouchPoints

APRIL 24, 2024

billion for FY 2022 to $4.7 We remain fully committed to improving our results and returning the company to health and prosperity,” said Jonathan Ramsden, Chief Financial and Administrative Officer of Big Lots in a statement. Net sales declined 13.6% , falling from $5.5 billion for FY 2023. For Q4 2023, comparable sales declined 8.6%

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Improvements Management Retail Customer 162

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. million , down significantly from the $915 million in hand at the close of Q4 2022. million , down significantly from the $915 million in hand at the close of Q4 2022. The retailer reached net income of $48.2 billion from $2.25

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