Sailthru

JANUARY 19, 2023

It has never been more difficult, nor more important to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. Among these challenges are war, global inflation, continued threats of a recession deep into 2023, and, for marketers, increased costs of digital advertisements with lower performance than previous years.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. In fact, the most recent Global Voices survey from ESW shows that consumers value authenticity and will reward authentic brands. When it comes to brands, authenticity is telling consumers a story that reflects a brand’s values.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

lateshipment

OCTOBER 12, 2023

This also says a lot about your consumer behavior. And how countdowns, banners, and pop-ups affect your consumer behavior. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Bring delight up to the last mile.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 235

Shipping Costs Improvements Live Chat Retail 235

Retail TouchPoints

JANUARY 24, 2023

How will shoppable ads impact ad spending and CPM pricing as we head into 2023? The Transformation of Search Consumers are searching a lot. Instead, we’re seeing the rise of retail search — meaning more consumers are either ending or doing their entire search process on Amazon and other retail sites instead of going to search engines.

Social Media 249

Social Media Channel Customer Loyalty Banking 249

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% China is often cited as being at the forefront of innovations within the retail sector and this is largely being driven by its Gen Z consumers. of all retail sales online.

eCommerce 73

eCommerce Outdoor eCommerce Marketing Hobbies 73

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 262

Technology Customer Loyalty Omnichannel Consumer 262

Ecommerce Platforms

OCTOBER 24, 2022

With email marketing, companies can capture the attention of their target audience, nurture leads into dedicated customers, and boost average order value. Plus, email is a relatively low-cost way to connect with consumers from a range of backgrounds. Business to Consumer email marketing is a commonplace practice in today’s world.

Marketing 196

Marketing B2B B2C Mobile 196

RetailMinded

DECEMBER 21, 2022

As we look ahead into 2023, there are many opportunities, challenges and experiences to anticipate in the New Year. Keeping these key points in mind, let’s look into 2023 with some predictions of what we can expect. Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Mobile 239

Mobile PayPal Consumer Customer Loyalty 239

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  billion in 2023. When using live commerce and ecommerce sites, customers can choose from a range of delivery options or even curbside pickup.   71% of consumers expect personalization.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Retail TouchPoints

DECEMBER 13, 2023

A recent report states that brand transparency regarding environmental sustainability remains a top priority for cosmetics and personal beauty care consumers. With shoppers gravitating toward more sustainable beauty products, brands should consider offering options that best fit their customers’ needs. To Trust or not to Trust?

Beauty and Health 227

Beauty and Health Social Media Consumer Customer Loyalty 227

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io Consumers find you in multiple ways, so be ready for them.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 275

Technology Retail Customer Experience Presentation 275

Omnisend

FEBRUARY 8, 2023

Emails have become an integral part of how businesses interact with consumers at different stages of the buying journey. Even if you’re growing email lists in a streamlined and segmented way, consumer behavior, interest, and intent changes are unavoidable. Cross-communication with other channels Emails no longer work in silos.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

365 Retail

DECEMBER 13, 2023

This, combined with consumers’ rising expectations, places huge pressure on retailers to implement AI and enhance the overall shopping experience, to maintain a competitive edge. This is having a significant positive impact in helping connect consumers to the products they love and we know this growth will continue.

Retail 65

Retail Gifts Shipping Costs Customer Loyalty 65

Smile.io

JANUARY 27, 2023

Customer engagement is forming and cultivating a relationship between your business and your customers. Customer engagement happens before and after a transaction is made and often in the form of online engagement via your social media channels, content, email marketing, and SMS marketing.

Customer 101

Customer Social Media Definition Reference 101

Retail TouchPoints

SEPTEMBER 3, 2021

However, the relationship between the customer experience and the marketing teams is often disconnected. This disconnect can be particularly harmful, as Forrester’s research shows that today’s consumers do not differentiate between the brand experience and the customer experience. Unity Point #4: Leverage Joint Channels.

Marketing 305

Marketing Customer Social Media Customer Experience 305

Korona

JANUARY 30, 2023

With in-person shopping having become much safer than mid-pandemic, most consumers have made their way back to physical stores. Customer preferences shift, technologies advance, and shopping patterns evolve. Customer preferences shift, technologies advance, and shopping patterns evolve.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

RetailMinded

FEBRUARY 20, 2023

Contactless shopping, delivery, and curbside pickup — once a public health necessity — have now turned into conveniences many consumers regularly expect. Our tips for retail marketing will help you level up in 2023 for better sales and happier customers. This is just one of the many ways shopping has evolved. Nearly 80% of U.S.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

365 Retail

NOVEMBER 23, 2021

An over-reliance on cookie-based customer tracking risks leaving marketers unable to identify—and therefore effectively market to—customers, latest data from consumer engagement platform Wunderkind reveals. This issue has been exacerbated by channel and device ‘black holes’ in identification.

Marketing 98

Marketing Customer Customer Loyalty Channel 98

ESW

JUNE 6, 2023

Here’s how multiple ecommerce payment options can benefit brands, how to choose the right payments and the various payments favoured by today’s consumers. The Benefits of Offering Multiple Ecommerce Payment Options Offering multiple online payment methods benefits customers and brands.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Retalon

AUGUST 14, 2023

The retail world is evolving rapidly across many digital and physical channels. An omnichannel strategy provides customers with a unified shopping experience across all channels, whether online, mobile, or brick-and-mortar. It ensures consistent brand messaging and stock availability across channels.

Omnichannel 41

Omnichannel eCommerce Channel Customer Experience 41

Omnisend

JUNE 7, 2023

According to a recent survey, 70% of consumers said they sign up to receive SMS marketing messages. This means that SMS marketing is still a preferred channel for consumers and all you need is the right SMS marketing tool to launch your campaign. But guess what? These include Shopify , WooCommerce , and BigCommerce.

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Retail TouchPoints

FEBRUARY 18, 2022

“We’ve talked for many years about how digital channels influence the buying journey whether or not the consumer ends up buying in a digital channel versus a physical one. Cost optimization has become more important, but those digital channel costs are higher than they were before,” he said. “

eCommerce 298

eCommerce Shipping Costs Channel Operations 298

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. This siloed approach clearly falls short in seamlessly aligning planning across channels.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Fabric

SEPTEMBER 5, 2023

In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. The company announced plans to enhance the service by rolling out Returns with Drive Up to nearly 2,000 stores nationwide by the end of summer 2023. If you’re ready to learn more, let’s get started.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

365 Retail

MARCH 27, 2024

Mobile commerce is an essential part of today’s digital economy as consumers are increasingly using smartphones and tablets to discover new products. As of Q4 2023, over half of global website traffic originates from mobile devices. No longer are brands limited to channels like email and SMS messaging.

Mobile 59

Mobile Omnichannel Order Fulfillment Customer Experience 59

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retalon

AUGUST 14, 2023

With pricing intelligence, retailers have real-time visibility into customer reactions to prices across channels. This is crucial in today’s omnichannel retail environment, where customers expect seamless experiences whether shopping online, in-store or on mobile. Aligned pricing strategies resonate with customers.

Retail 41

Retail Omnichannel Channel Games 41

Sailthru

JUNE 23, 2023

Millennial Consumer Trends Index 2023 explores some of the major shifts that are in play. Even though they are the first generation of social media natives, email remains one of the most powerful channels for reaching Millennials. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78