ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. Brands must know their target customer and which channels that customer prefers.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

Omnichannel 239

Omnichannel Social Media Shopify Shipping Costs 239

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% Only then will technology reimagine returns in the omnichannel era.

Fulfillment 251

Fulfillment Technology Apparel Clothing 251

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 232

Shipping Costs Improvements Live Chat Retail 232

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 286

Sporting Goods Technology Omnichannel Operations 286

GetElastic

APRIL 11, 2023

This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. Here we look at how technology is changing retail, and the key ways that technology trends in the retail industry for 2023 are enabling greater personalisation and customer experience.

Technology 97

Technology Retail Omnichannel Customer Experience 97

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. In addition to modernizing the brand’s digital go-to-market strategy and DTC model and transforming its supply chain organization, Browne served as interim CEO from June 2022 to February 2023.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Ecommerce Platforms

MARCH 9, 2023

To ensure you can send the right messages to the correct people, Sendinblue offers a built-in CRM (Customer Relationship Management) solution. Here, you can track customer conversations across multiple channels, and implement strategies for better conversions. SendinBlue Pricing: The Complete Guide (Feb 2023) Go to the top 2.

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 224

Retail Article Omnichannel Customer Experience 224

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 98

POS Omnichannel Retail Social Media 98

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For our customers it’s all about breadth.”

Management 263

Management POS Shipping Costs Supplies 263

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. 5 Ways Retailers will see Impact from Generative AI In 2023, generative AI emerged as one of the fastest-growing technologies to date, with retailers moving quickly to pilot and explore generative AI tools.

Retail 247

Retail eCommerce Technology Social Media 247

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. For example, while 49% of respondents said they shopped the same amount in 2023 as they did in 2022, 43% believed that they ultimately spent more money. “We

Shipping Costs 258

Shipping Costs Consumer Mobile Channel 258

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

GetElastic

JUNE 2, 2023

Editor's Note: This post was originally published on December 16, 2021 and has been updated for relevancy on June 2, 2023. To help, here’s an overview of major headless commerce platforms in 2023: 1. Headless commerce is a major topic for merchandisers and leading brands. But choosing a headless commerce platform isn’t easy.

Magento 147

Magento B2C B2B BigCommerce 147

ESW

JUNE 23, 2023

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. So what should ecommerce brands know about consumer behaviour in 2023? Brands that offer the payment methods in online stores that consumers prefer are more likely to win and retain customers.

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

JANUARY 2, 2024

Brick-and-mortar was a key growth driver for the brand in 2023: it opened more than 130 new stores and refurbished 80 locations over the past year, reaching a total of 2,700 locations in more than 115 markets worldwide. states — California, Georgia and Texas — in 2023. In 2022, 36% of its business came from online channels.

Fashion 234

Fashion Events eCommerce Channel 234

ESW

AUGUST 6, 2023

Back to School 2023 spending is in full swing. DTC ecommerce channels are uniquely capable of accommodating such pivots and changes nearly instantly. So brands that include online stores in their channel mix are well positioned to make decisions based on market and consumer behaviour. year over year to $31.2

Consumer Electronics 78

Consumer Electronics Electronics Retail Apparel 78

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payments 287

Payments Omnichannel Payment Services Consumer 287

Retail TouchPoints

NOVEMBER 3, 2023

In April 2023, former PepsiCo and Reckitt executive Laxman Narasimhan formally took over the CEO position after working closing with Schultz for eight months. After he passed the reins in April the company continued to see strong momentum, with global comparable stores sales up 8% year-over-year in fiscal 2023 , which ended Oct.

Technology 260

Technology Omnichannel Operations Marketing 260

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. Is a critical mass of density required to make the most of these programs?

Payment Services 259

Payment Services Omnichannel Shipping Costs Operations 259

GetElastic

APRIL 3, 2023

Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers. Today’s market requires the flexibility to reach customers across touchpoints and channels whether through mobile, in-person, or in-store.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 213

Customer Loyalty Customer Retail Shipping Costs 213

Pivotree Blog

JANUARY 12, 2023

Experts in digital commerce, supply chain and data management share their expertise and latest technologies for retailers in 2023. TORONTO, January 12, 2023 – Pivotree Inc. To respond, brands and retailers must adapt rapidly to provide a consistent customer experience across every channel.

Supplies 52

Supplies Fulfillment Management Customer Experience 52

Fabric

MARCH 14, 2023

The Complete 2023 Guide However, for today’s mid-market fashion retailers, the decision to implement dropshipping can be more complex than for smaller retailers. fabric Commerce Platform is a complete, fully-composable e-commerce platform that provides the building blocks to create superior online shopping experiences for customers.

Apparel 130

Apparel Fashion Shipping Costs eCommerce 130

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 259

Technology Customer Loyalty Omnichannel Consumer 259

Retail TouchPoints

JUNE 27, 2023

retail media market in 2023 , nearly 12X more than its nearest competitor, Walmart. Earlier in June, the company began accepting reservations for ad slots from Q4 2023 through 2024. Keeping the Customer Experience Top-of-Mind In-store ads can be a natural extension of the media offerings that retailers have been building online.

Retail 254

Retail White Paper Customer Experience Marketing 254

Retail TouchPoints

AUGUST 3, 2023

Schottenstein spotlighted several key initiatives Rempell led to elevate AEO’s industry position, including: Launching and expanding the AEO digital channel; Building efficient and fluid sourcing capabilities; Transforming the company’s supply chain to improve speed and cost efficiency; and Strengthening store operations.

Operations 204

Operations Supplies Improvements Channel 204

Omnisend

MAY 31, 2023

But SMS is not the only channel that Omnisend supports. One of Omnisend’s strong points is that you can combine SMS, email, and push notifications for an optimal omnichannel marketing experience that drives sales. This greatly enhances the customer experience and fosters a tight connection with customers.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 311

Consumer Omnichannel Leisure Supplies 311

Pivotree Blog

APRIL 6, 2023

The rise in online shopping for Easter 2023 seems inevitable. Some of these measures can include: “Easter Special” promotions and deals Optimization for mobile Focus on improving customer service Flexible payment options Expansion to social commerce However, if you want to take this to the next level and give your business the eggs factor!

Customer 52

Customer Omnichannel Payment Services Fulfillment 52

Smile.io

FEBRUARY 1, 2023

We have compiled a list of 23 Black-owned small businesses to support in 2023 from four different categories—fashion and accessories, beauty and skincare, haircare, home and lifestyle, and food and beverage. They even have a custom app to allow their customers to access all of their spiritual needs at their fingertips.

Food and Beverages 129

Food and Beverages Beauty and Health Gifts Accessories 129

Omnisend

DECEMBER 14, 2023

Selling on multiple channels need not cost a fortune if you do it right. In fact, selling on multiple channels should bring in more value than the cost you’ll incur on setting up those retail channels. Any business in today’s digital world should be utilizing multiple sales channels instead of relying only on their websites.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78