Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. The 22 participants in the 2023 Innovation Labs at the Retail Innovation Conference & Expo in Chicago will provide attendees with that crucial forward-looking view.

Presentation 271

Presentation Customer Data Channel Operations 271

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. But the time to relax isn’t just here yet.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

365 Retail

FEBRUARY 21, 2024

However, while discount-driven consumers are flocking to sign-up to access member-only offers, there remains shopper concern around the use of their data and the fairness of a dual-pricing system. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 75

Technology Retail Events Magazine 75

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

RetailMinded

DECEMBER 21, 2022

As we look ahead into 2023, there are many opportunities, challenges and experiences to anticipate in the New Year. Keeping these key points in mind, let’s look into 2023 with some predictions of what we can expect. Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? on experience.

Retail 272

Retail Customer Data Information Consumer 272

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

POS 268

POS Customer Experience Customer Technology 268

365 Retail

MARCH 10, 2024

According to Statista, the international revenue hit $6 trillion by the end of 2023 and is projected to reach $6.9 The innovative technology will play a significant role in enhancing the overall shopping experience. With emerging technologies like blockchain, customers can have peace of mind knowing that their transactions are secure.

eCommerce 104

eCommerce Payment Services Payments eCommerce Marketing 104

Retail TouchPoints

NOVEMBER 10, 2023

10, 2023 What is retail media? Retail media is the broader term used to describe the concept of retailers using their systems, infrastructure, data and access to their shoppers to help advertisers reach consumers. alone in 2023, Insider Intelligence projects that retail media spending will reach $45 billion. In the U.S.

Retail 296

Retail Social Media Multi-channel Channel 296

Retail TouchPoints

JULY 13, 2023

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 245

Merchant Services Payment Services Payments Banking 245

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

FEBRUARY 1, 2024

The survey of 100 retail CFOs, representing companies with revenues ranging from $250 million to $3 billion or more , was conducted in October 2023 by Rabin Roberts Research , an independent market research firm, for BDO. I think that’s probably what we’re getting at [with this data point].”

Games 217

Games Retail Definition Management 217

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data .

Customer Loyalty 235

Customer Loyalty Customer Retail Shipping Costs 235

Retail TouchPoints

SEPTEMBER 28, 2021

But new laws, regulations and tech policies are forcing businesses to completely rethink how they collect and use data. Additionally, consumers have become more aware of companies’ data collection practices and have actively responded to personalization practices they perceive as shady, intrusive or both. said Kibel.

Consumer 278

Consumer Customer Experience eCommerce Technology 278

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore!

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Ecommerce Platforms

MARCH 8, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 286

Retail Books Consumer Social Media 286

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. Retailers are now demanding large media company dollars, but they are operating almost as a startup in terms of their technological capabilities. So there are a lot of different ways you can measure in stores while maintaining consumer privacy.” “My

Retail 277

Retail X-cart Banking Definition 277

MagentoBrain

MARCH 30, 2023

Technology has been advancing at a rapid pace, and software development is one of the most lucrative fields in the tech industry. With the increasing reliance on technology in our daily lives, software businesses have become a viable and lucrative option for entrepreneurs.

Payments 59

Payments eCommerce Platforms eCommerce Subscription 59

365 Retail

MARCH 10, 2024

According to Statista, the international revenue hit $6 trillion by the end of 2023 and is projected to reach $6.9 The innovative technology will play a significant role in enhancing the overall shopping experience. With emerging technologies like blockchain, customers can have peace of mind knowing that their transactions are secure.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 98

POS Payment Services Payments Omnichannel 98

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. This data can then be used to optimize marketing campaigns, improve inventory management, and enhance overall business operations.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

365 Retail

JUNE 8, 2023

Adobe ’s latest findings are based on two studies conducted across 14 countries from February to May 2023, capturing the perceptions of over 4,000 marketing and customer experience professionals and more than 13,000 consumers in each study. Environmental responsibility is important for consumers as well.

Customer Experience 52

Customer Experience Consumer Technology Improvements 52

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

The NRF report states back-to-school shopping is expected to reach record levels in 2023. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season? Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. These tech investments are likely to be crucial.

Supplies 254

Supplies Retail Customer Data Technology 254

ROI Revolution

JUNE 7, 2021

Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. 65% express the need for more frequent communication with customers. million from 72.8

eCommerce 78

eCommerce Payments Mobile Mobile Payments 78

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

B2C 259

B2C Marketing Technology Customer Data 259

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

APRIL 12, 2022

Creative technology agency Rehab today highlights research of over 2,000 Brits, conducted with YouGov, showcasing concerns of businesses respecting their personal data, and the general ineffectiveness of current advertising. To do this, they will need to provide customers with more value and more reasons to trust in their relationship.

Shopify 64

Shopify Technology Customer Data Information 64

365 Retail

JANUARY 11, 2024

Skroutz saw over 2 million unique consumers to make purchases from its marketplace in 2023, a projected 25% increase in sales year-on-year. From onboarding to retention, customer journey marketing depended heavily on design, Business Intelligence (BI) and engineering teams.

Merchant Services 69

Merchant Services Multichannel Events Reference 69

Liveintent

JANUARY 11, 2022

And consumers are also flocking to one-on-one content formats like podcasts. To truly understand and engage their audiences, marketers have to collect customer data across channels and, of course, test new strategies. ” Marketers can also use email to reach consumers at just the right time and frequency.

Games 71

Games Consumer Channel Marketing 71

lateshipment

NOVEMBER 26, 2023

On the other side of the same coin, 46% of customers say that a positive post-purchase experience makes them more likely to buy from a brand again. Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. Here are the top 10 retail trends impacting the industry in 2023. Brands typically need more data to deliver personalized messages to consumers at scale. The Frictionless approach focuses on customer needs and experiences.

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

GetElastic

FEBRUARY 17, 2022

With 76% of online consumers now more concerned about their privacy than ever before, it's no surprise that companies have recognized it's time for a change. Where this will end, who will win, and how customers will react is still very much up in the air. Third-party cookies are going away in 2023. What's all the fuss about?

eCommerce 146

eCommerce Blog Subscription Customer 146

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. In fact, BigCommerce stands as one of the most popular SaaS tools on the modern market.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Retalon

FEBRUARY 15, 2024

According to Itransition, predictive analytics leverages machine learning and statistical modeling to unveil patterns in customer behavior. Furthermore, with a projected growth spurt at a CAGR of 24% from 2023 to 2032, the future seems ripe with opportunity for retailers ready to embrace these innovations.

Retail 41

Retail Operations Information Customer Loyalty 41