Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Customer Retention Jewelry Outdoor Fulfillment 246

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

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Omnichannel Fulfillment Social Media Operations 231

Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

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Fulfillment Merchant Services Shipping Costs eCommerce 104

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

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Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year.

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Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

Food and Beverages 276

Food and Beverages BigCommerce Home Furnishings PayPal 276

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. The merchandising function needs a major upgrade in 2023. These first-generation technologies are being outpaced with third-generation technologies built around AI.

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eCommerce Shipping Costs Retail Recommendation 228

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Technology Shipping Costs Retail 76

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

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Retail TouchPoints

FEBRUARY 27, 2024

The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. Macy’s executives unveiled the new strategy along with disappointing Q4 and full-year 2023 financial results. Q4 net sales of $8.1

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Department Stores Fulfillment Supplies Improvements 267

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

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Supplies Fulfillment Omnichannel Customer Experience 270

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2023. There’s a lot to like about how our teams are delivering for customers, particularly amidst an uncertain economy,” said Jassy in a statement. However, Skelly believes Amazon’s investments making Large Language Models and Generative AI available to AWS customers could pay off. Net income was $3.2

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Retail Technology Games Fulfillment 325

ESW

DECEMBER 4, 2023

The company leverages its deep understanding of local markets to create unique DTC opportunities that drive customer lifetime value. ESW acquired Scalefast in June 2022, and the combined organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of a company’s development.

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Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

JULY 17, 2023

Radar , a technology company that provides a platform to support in-store inventory accuracy and location, has secured $30 million in a Series A funding round led by returning investor Align Ventures, along with The Ferrante Group, Future Archives and RX Ventures, which is the venture capital arm of South American retailer Lojas Renner.

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Retail TouchPoints

JANUARY 31, 2024

As Chief Product Officer Tsai will be responsible for driving the strategy behind Fanatics’ owned ecommerce sites and will work closely with the Fanatics technology team to drive customer experience investments. Additionally, Stephen Dowling joins Fanatics Commerce as President of International.

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Fulfillment Customer Experience Operations Technology 203

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

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Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Omnichannel Shipping Costs Operations Fulfillment 266

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

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Technology POS Retail Gifts 105

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. To ensure your brand reaches its peak potential in 2023, be aware of these nine crucial headless commerce trends: 1.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Sporting Goods Technology Omnichannel Operations 286

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. The deal is expected to be completed by Q1 2023. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

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Hobbies Order Fulfillment Omnichannel Fulfillment 232

Ecommerce Platforms

APRIL 5, 2023

The platform includes everything business leaders need to get started, from a custom mock-up generator, to warehousing services, and a global order fulfilment network. Go to the top What are the Best Redbubble Alternatives in 2023? You can even benefit from round-the-clock customer support to help with returns and shipping.

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Shipping Costs Order Fulfillment Merchant Services Shipping 104

Retail TouchPoints

SEPTEMBER 7, 2023

How can we optimize product development and merchandising to better cater to customer needs? What technologies will improve customer intimacy and engender loyalty? Which new geographies and channels should we prioritize for long-term growth? Are we providing data and automating processes to make teams efficient and effective?

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Supplies Arts Customer Loyalty Fulfillment 237

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

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Retail TouchPoints

NOVEMBER 30, 2023

COMC employs nearly 300 people and has 200,000 square feet of distribution space to support its deep catalog and fulfillment capabilities. We are excited to utilize Ebay’s investment to accelerate our pace of innovation, improving the experience for our customers, employees and partners.”

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Hobbies Fulfillment Technology Improvements 162

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 283

Groove

SEPTEMBER 5, 2023

It was a period of rapid industrialization, fueled by advancements in technology and automation. Concerns and Benefits of Automation As with any significant technological advancement, the introduction of automation brought about concerns and fears. AI and machine learning are poised to revolutionize the eCommerce industry further.

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Fabric

MARCH 14, 2023

The Complete 2023 Guide However, for today’s mid-market fashion retailers, the decision to implement dropshipping can be more complex than for smaller retailers. fabric Commerce Platform is a complete, fully-composable e-commerce platform that provides the building blocks to create superior online shopping experiences for customers.

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Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

NOVEMBER 2, 2023

“We’re constantly striving to make Amazon Business the best place for small businesses to fulfill their buying needs,” said Todd Heimes, Director of Amazon Business Worldwide in a statement. Integrating Affirm as a payment option helps us do just that, while providing more flexibility and convenience to our customers.

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Payments Customer B2B Fulfillment 217

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide.

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Retail TouchPoints

SEPTEMBER 1, 2022

In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. If the trend continues into 2023, we could see more retailers filing for bankruptcy, putting brands in a bad spot. .

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Fulfillment Retail Supplies Operations 285

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. from 2023 to 2030. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Exceptional customer experience.

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Food and Beverages Payment Services Retail Payments 239

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In fact, last peak season, at least 10% of orders were returned each week from November 2022 to mid-January 2023, per Salesforce data, as U.S.

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Fulfillment Shipping Costs Supplies Operations 286

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee.

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Payment Services Operations Omnichannel Fulfillment 238

Algopix

OCTOBER 15, 2023

To give you a summary, in September 2023, the Federal Trade Commission filed a significant complaint in a federal district court, asserting that Amazon operates as an unlawful monopoly. Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

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Shipping Costs Fulfillment Order Fulfillment Shipping 122

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Operations Fulfillment Supplies 233

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. The technology uses AI-powered computer vision and deep-learning techniques, including generative AI, to determine who took what in a retail environment.

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