Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

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Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

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Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

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Fabric

MARCH 27, 2023

Great customer experience. Retailer Shipment and Tracking Vendor Shipment and Tracking fabric Marketplace BigCommerce Integration Vendors using BigCommerce can directly integrate with Marketplace for inventory, orders, and fulfillment details, which will be synced between the two systems automatically. Benefits: More control.

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365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

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Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. The NRF Big Show , held in NYC Jan.

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Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

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Retail TouchPoints

MARCH 14, 2024

Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, SVP of Outside Sales for Home Depot in a statement.

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Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. We believe generative AI is going to change virtually all customer experiences that we know ,” said Mehta and Chilimbi. customers in the coming weeks.”

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Retail TouchPoints

FEBRUARY 27, 2024

The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. Macy’s executives unveiled the new strategy along with disappointing Q4 and full-year 2023 financial results. Q4 net sales of $8.1 billion were 1.7%

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Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

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Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

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Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

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Shipping Costs Shipping Fashion Fulfillment 306

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Here’s what happened in the 2023 school year. It’s not just about selling basic school supplies anymore.

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Retail TouchPoints

JANUARY 31, 2024

As Chief Product Officer Tsai will be responsible for driving the strategy behind Fanatics’ owned ecommerce sites and will work closely with the Fanatics technology team to drive customer experience investments. Additionally, Stephen Dowling joins Fanatics Commerce as President of International.

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Ecommerce Platforms

APRIL 5, 2023

The platform includes everything business leaders need to get started, from a custom mock-up generator, to warehousing services, and a global order fulfilment network. Go to the top What are the Best Redbubble Alternatives in 2023? You can even benefit from round-the-clock customer support to help with returns and shipping.

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Retail TouchPoints

JULY 17, 2023

In April 2023, Radar announced a partnership with American Eagle that would bring the RFID and computer vision-powered technology to approximately 500 stores across the U.S. Radar plans to use the Series A funding to expand its customer roster as well as accelerate product development and hiring efforts across engineering, product and sales.

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Retail TouchPoints

APRIL 28, 2023

billion in Q1 2023. There’s a lot to like about how our teams are delivering for customers, particularly amidst an uncertain economy,” said Jassy in a statement. Andy Jassy acknowledges that every aspect of the customer experience on Amazon could be radically improved by this new form of machine learning.”

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Retail TouchPoints

JUNE 2, 2023

Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

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Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. 16, 2023 in the U.S. This isn’t the first time Temu has sought legal remedies for its challenges: the company filed a lawsuit against its competitor Shein in July 2023 accusing it of anticompetitive practices.

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Clothing Fashion Customer Experience Article 248

Retail TouchPoints

APRIL 18, 2024

Grubhub Expands into Grocery Grocery orders on the Grubhub marketplace will be fulfilled and packed by Mercato retailers, either for customer pickup or for delivery by a Grubhub driver.

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Retail TouchPoints

JANUARY 19, 2024

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target.

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Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

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Forrester eCommerce

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

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GetElastic

APRIL 11, 2023

This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment. 9 Headless Commerce Trends for 2023 As commerce technologies evolve, integrating headless commerce practices has become an important competitive advantage.

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365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Technology Shipping Costs Retail 78

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption. These businesses find themselves at a demanding intersection.

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Retail TouchPoints

SEPTEMBER 1, 2022

In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. If the trend continues into 2023, we could see more retailers filing for bankruptcy, putting brands in a bad spot. .

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Retail TouchPoints

SEPTEMBER 29, 2023

The FTC also has charged Amazon with making sellers’ ability to obtain Prime eligibility contingent on their using Fulfillment by Amazon (FBA) and other services that the company offers. (SEO experts call the second page of any set of search results the dark side of the moon, because no one ever sees it.)

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Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

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Retail TouchPoints

JANUARY 3, 2024

of all retail sales in 2023, with online return rates of 17.6% , compared to 10.02% for brick-and-mortar sales. According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

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Retail TouchPoints

JANUARY 13, 2023

The Nedap iD Cloud already has been deployed in lululemon’s nearly 400 North American stores, with plans to expand it to stores in Europe, the Middle East, Africa and Asia-Pacific in early 2023. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

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Omnisend

OCTOBER 4, 2023

You can even set them up as trigger emails to keep customers informed and maintain a positive experience. Out of stock An item may become unavailable between order and fulfillment. When it does, it’s important to inform the customer as soon as possible, as Nordstrom illustrates. Use clear and concise subject lines.

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Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. Expected benefits include improvements to in-stock rates , inventory accuracy and flow across stores, pickup services and delivery.

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