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7 Effective Strategies to Improve Your Post-Sale Customer Experience

Smile.io

New customers are exciting. Bringing in new customers is a thrill–and it makes your vanity metrics look incredible. But when you dig down into the metrics that matter, you often find that your best trade comes from existing and repeat customers. Existing customers vs. new prospects graphic.

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3 eCommerce Email Marketing AI Tools That Online Merchants Will Love

Groove

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. Integrated into your HubSpot CRM, ChatSpot.ai can be leveraged for various CRM-related tasks, making data readily accessible to your team.

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6 Post-Purchase Pain Points & Solutions for E-commerce Customers

lateshipment

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Post-purchase issues, on the other hand, are an even tougher challenge.

eCommerce 130
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3 Tools To Use AI in Email Marketing For eCommerce Online Stores

Groove

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. Integrated into your HubSpot CRM, ChatSpot.ai can be leveraged for various CRM-related tasks, making data readily accessible to your team.

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How To Handle Returns And Exchanges During The Holidays

lateshipment

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce 130
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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

The One-Time Shopper Dilemma You might have faced this scenario where someone shops with your brand once and that’s all… you never hear from them again. This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences.

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Master Your Stock: A retailer’s blueprint for improving inventory health

Fabric

Tim Cook, CEO at Apple For retailers, improving inventory health sounds simple enough. The balancing act involves optimizing stock levels to meet customer demand while efficiently managing costs. Markdowns and sales are often used to offload slow-moving inventory, but they can also impact retail margins and profitability.