RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. According to Statista, the B2B eCommerce market worldwide is worth $12.2 Identifying the Best B2B eCommerce Platforms. Ecommerce is bigger today than ever.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Retail TouchPoints

SEPTEMBER 8, 2023

Rue21 will tap into learnings from his experiences at these organizations, especially his technology strategy expertise, to further enhance the brand’s customer journey and “optimize its platforms to support growth and enhanced interactions with rue21’s diverse community,” according to a company statement.

Fashion 228

Fashion B2C B2B Customer Experience 228

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Integrate new technologies.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Pivotree Blog

APRIL 20, 2023

(TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, today announced it will be attending B2B Online 2023, on May 1-3, 2023 in Chicago, showcasing the latest technology in commerce, supply chain and data management.

B2B 52

B2B Supplies Management Technology 52

Retail TouchPoints

NOVEMBER 2, 2021

It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection.

Point of Sale 287

Point of Sale Mobile Customer Marketing 287

Pivotree Blog

JULY 5, 2023

“The tire distribution industry has seen significant shifts in recent years, including the emergence of private label tires, and advanced use of data, analytics and technology logistics,” said Denis Gallagher, Vice President IT, Groupe Touchette.

B2B 52

B2B Customer B2C Supplies 52

Pivotree Blog

MAY 2, 2024

Join Pivotree at AutoCare Connect Week and B2B Online 2024 in Chicago to learn AI-assisted ways to transform data into revenue, productivity gains, and competitive advantage TORONTO, May 2, 2024 – Pivotree Inc. said Derek Corrick, General Manager at Pivotree.

Presentation 52

Presentation B2B Automotive Events 52

GetElastic

DECEMBER 28, 2021

Whether they are a B2B business launching D2C for the first time, or a D2C brand getting into B2B2C for the first time, more and more companies are looking for solutions to help them power all routes-to-market. According to their analysis: 67% of respondents are doing both B2B & B2C in some capacity. What Is Causing This Shift?

B2C 148

B2C B2B Technology Channel 148

Retail TouchPoints

DECEMBER 21, 2023

Every checkout experience should reflect four key traits about the shopper: Who they are : Are they a first-time or repeat shopper? B2B or B2C? Peter Karpas is CEO of Bold Commerce , the checkout company for leading omnichannel retailers and DTC brands. They just have to put it into action at checkout. Member or non-member?

Payments 242

Payments Retail Shipping Costs Social Media 242

GetElastic

JUNE 2, 2023

With a headless architecture, your brand can create compelling commerce experiences by choosing your preferred content management system ( CMS ), digital experience platform DXP, and other technologies such as Angular or React front-end frameworks. Headless commerce provides a flexible way for businesses to approach eCommerce.

Magento 147

Magento B2C B2B BigCommerce 147

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. These technologies can also automate back-end processes like inventory management and order fulfillment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

AUGUST 3, 2020

Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike. Away luggage is another DTC startup that shook its omnichannel cousins. Jason Roussos is Senior Vice President of Strategy at Adlucent.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

Forrester eCommerce

MAY 4, 2023

Learn what’s needed to capture the biggest benefits — and learn more at B2B Summit North America. Like other business innovations, digital sales rooms are not a magic wand.

B2B 195

B2B Other Customer Experience Technology 195

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. His Youtube channel also provides consistent content on all topics relating to eCommerce.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Pivotree Blog

OCTOBER 10, 2023

An integrated supply chain ecosystem When modernizing, it’s important to address the end-to-end supply chain so that all systems work together, including ecommerce, omnichannel, order management, warehouse management, transport management, and other platforms that are critical to order fulfillment.

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

365 Retail

APRIL 4, 2024

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. It is a digital gateway to the full product assortment, to specialist advice, and to moving one stage along the customer journey.

Multichannel 57

Multichannel Merchant Services Retail Supplies 57

Kibo

JANUARY 10, 2023

Whether you’ve been relying on a legacy or homegrown system, upgrading your technology stack with a headless eCommerce solution is a time-consuming and complex task. You can also use this RFP template to select the final set of vendors you invite for an in-person or virtual interview and demonstration. Download Template.

eCommerce 62

eCommerce B2C Download B2B 62

Kibo

FEBRUARY 24, 2022

Microservices enable Ecommerce businesses to move away from the rigid all-in-one monolithic systems that make it difficult—if not impossible—to keep up with changing trends in consumer shopping behaviors, expectations, and the need for seamless omnichannel experiences. What is ecommerce microservices architecture?

Payment Services 118

Payment Services eCommerce Omnichannel eCommerce Platforms 118

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. What will Participants of 2021 Make it Big Virtual Conference Learn? Johnson, Ben and Jerry's, and Skullcandy.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Blue Acorn

SEPTEMBER 13, 2017

That’s what B2B ecommerce segmentation and personalization attempt to mimic. They watch for behaviors and collect demographic information, then address customers with relevant product offers and content as a salesperson would. A B2B ecommerce site without either isn’t much better than a digital catalog and an EDI.

B2B 60

B2B Payments eCommerce Magento 60

Forrester eCommerce

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Marketing 545

iVend

SEPTEMBER 23, 2020

We have been completely inspired by the way the B2B technology industry responded to COVID-19. We offered retailers in these industries mobile Point of Sale licenses free of charge, so they could introduce new processes to safely fulfill and deliver customer orders without worrying about the cost.”.

Retail 98

Retail B2B Fulfillment Point of Sale 98

Retail TouchPoints

SEPTEMBER 29, 2020

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. All these factors have retailers seeking ways to maximize their existing solution sets as well as making smart technology investments for the future. Perform a “health check.” “You

Webinar 258

Webinar Payment Services Shipping Costs Retail 258

Pivotree Blog

JANUARY 11, 2024

Experts in digital commerce, supply chain and data management demonstrate their award-winning technologies, paving the way for retail success in 2024 TORONTO–(BUSINESS WIRE)– Pivotree Inc. Pivotree SKU Build has been created to deliver fully enriched and curated SKUs.

Fulfillment 52

Fulfillment B2B Supplies B2C 52

Forrester eCommerce

APRIL 28, 2022

The Forrester Wave™: B2B Commerce Solutions, Q2 2022 surfaced a significant shift in the market, which we predicted but did not expect to see so quickly or so clearly. So What Did The Results Reveal About The Market? Three solutions scored higher than more broadly adopted solutions. In all three cases, these solutions take a […].

B2B 39

B2B Marketing Customer Experience Omnichannel 39

Ecommerce Platforms

AUGUST 15, 2022

Besides the general ecommerce discussions, Make it Big speakers tend to dive deeper into niche topics, ranging from social media interactions to omnichannel transactions. Web3 Cryptocurrency Omnichannel selling B2B selling Reaching Gen Z with your online store NFTs The Metaverse. Workshops and Topics at Make it Big 2022.

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Ecommerce Platforms

FEBRUARY 23, 2021

Since Enterprise companies have more demands to deal with, including higher order numbers and more customers, they need more software too. Some companies use open-source technology to build the functionality that they need from scratch, while others search for off-the-shelf ecommerce solutions that come with their own enterprise option.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Kissmetrics

NOVEMBER 30, 2020

The Top 7 Options for Customer Service Software. How to Choose the Best Customer Service Software for You. All-in-one systems encompass different types of software, including: Customer relationship management (CRM): CRMs focus on sales and interacting with people to bring them in as customers and retain them long-term.

Live Chat 239

Live Chat Customer B2B Social Media 239

Forrester eCommerce

JANUARY 6, 2020

Preparing for this years list of future channel trends has been an immersive experience to say the least. I received 78 briefings from the technology companies who are inventing new ways to […].

Channel 524

Channel Technology Customer Experience B2B 524

Kibo

FEBRUARY 13, 2023

It’s the foundational concept behind any composable technology, including composable commerce. PeakActivity is a partner to many brands to help them with growth in eCommerce and innovative technology experiences. They started working with us in 2016 to build a customer experience for an omnichannel furniture shopper.

Home Furnishings 62

Home Furnishings Customer Experience Omnichannel Demo 62

GetElastic

SEPTEMBER 8, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the technological changes and take advantage of cloud-based technology, Headless Commerce , and progressive web applications (PWAs). billion by 2023 ( Source ).

B2B 148

B2B Technology eCommerce Mobile 148

Kibo

APRIL 26, 2022

A pivot to omnichannel shopping is also being adopted by consumers. Microservices facilitate good customer experiences in a few ways. Adding new fulfillment and payment options, expanding to new channels like mobile, and scaling these services quickly means you can keep up with customer expectations and stay competitive.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

GetElastic

FEBRUARY 2, 2022

We’ve covered two predictions in the series regarding unified commerce and the B2B customer experience , and now a third prediction with core responsibilities and roles within digital commerce org strategy. Frictionless, low barrier access to you and your products or services is key to the customer experience.

Customer Experience 78

Customer Experience B2B Omnichannel eCommerce 78

GetElastic

DECEMBER 16, 2021

This holistic approach of Composable Commerce helps businesses translate their investments in modern MACH-based technologies into business value. Company Overview: Commercetools is the world’s leading platform for next-generation B2C and B2B commerce. Can all commerce platforms support a “headless” approach? Number of Employees: 332.

Magento 113

Magento B2C Merchant Services B2B 113

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62