Forrester eCommerce

SEPTEMBER 23, 2020

If you’ve been following my blog, you’ll know that we’ve been measuring precisely how the emotional toll of the COVID-19 pandemic is influencing consumer appetite for commercial exchange — we do this by applying Forrester’s Consumer Energy Index, our data-driven framework that captures how ready and willing consumers are to reach out to brands.

Consumer 461

Consumer Blog Customer Loyalty Customer Experience 461

Groove

FEBRUARY 2, 2022

Paid media advertising is extremely beneficial for B2C and B2B businesses as there are many advertising formats and options available on social platforms. Facebook, Instagram, TikTok and LinkedIn are a few social platforms that are proven to increase visibility and help your company convert new customers. Paid Social Advertising.

Customer 150

Customer Customer Retention Merchant Services PPC 150

GetElastic

OCTOBER 21, 2022

Fishkin got his start working at his mother’s small business marketing firm as a web designer, then creating his SEOmoz blog that over the following decade became the world’s most popular community and content resource for search marketers. Rand Fishkin: Sparktoro CEO, Author of Lost and Founder. New York Times, Entrepreneur and more.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Kissmetrics

OCTOBER 5, 2020

This boosts customer loyalty and makes people feel more of an affinity with your brand. For instance, you might have a documented content strategy across multiple channels, including your blog, email newsletter and so on. 8 Brafton — Best for Custom Extras. Increase Engagement. Create a Community.

Social Media 363

Social Media B2B Document Information 363

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Kibo

JULY 2, 2014

Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. View all Blog Posts NRF Retail’s Big Show: Day 3 Recap Day 3 marks the end of another NRF Retail Big Show, but we walk away armed with insights, data, and ideas that will help Kibo and our clients thrive in 2023 and beyond.

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

Ecommerce Platforms

SEPTEMBER 16, 2019

The Keyword planner helps you make good strides for your B2C website. In particular, you get to boost your sites SEO via your blog. ?? Run an actionable blog section. For B2C setups, you can never go wrong with it's blogging functionality. Customer Loyalty Program. Sell on social media platforms.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

GetElastic

NOVEMBER 19, 2019

However, a loyalty program must be valuable to the customer to win loyalty. Hence, the need to define your B2B loyalty program. What makes a great loyalty program great? Differences Between B2B and B2C Loyalty Programs. B2C loyalty programs are suitable for engaging, retaining and rewarding consumers.

B2B 104

B2B Payment Services B2C Payments 104

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. This means that Composable Commerce is suitable for any online business, be it B2B, B2C or D2C. in 2022.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

ROI Revolution

MARCH 12, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Stay tuned to our blog for future updates on how the coronavirus pandemic impacts Amazon’s profits throughout the first half of 2020. And the stock market has become increasingly volatile.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

RTP blog

APRIL 9, 2018

Given his years of experience in the e-Commerce industry, O’Keefe has an acute understanding of retail misgivings that have led to subsequent market departures, the strategy and tools that are shaping future market winners and the role fluid and personalized customer experiences will have in fueling long-term sustainable growth for B2B and B2C companies, (..)

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Kibo

JUNE 20, 2014

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions. Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. Subscribe to the Kibo Monthly Newsletter.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Forrester eCommerce

NOVEMBER 25, 2019

This blog post is part of Forrester’s Holiday 2019 retail series. But it’s never too late to show some appreciation for your most loyal customers. The holiday season is in full swing for retailers and shoppers alike. Campaigns are locked, loaded, and going live. Watch the video below for three of my recommendations.

Customer 248

Customer Recommendation Blog Retail 248

Omnisend

JANUARY 8, 2024

However, you still need to learn how to retain these repeat customers. You can send post-purchase emails and drip campaigns based on customer data and behavior. These timely emails make customers feel valued, understood, and appreciated. In the B2C ecommerce space, it’s $68 per customer.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

JUNE 6, 2014

Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. View all Blog Posts NRF Retail’s Big Show: Day 3 Recap Day 3 marks the end of another NRF Retail Big Show, but we walk away armed with insights, data, and ideas that will help Kibo and our clients thrive in 2023 and beyond.

Improvements 62

Improvements B2B B2C Webinar 62

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market. The buying journey for B2B sales is still longer than a B2C transaction.

B2B 148

B2B eCommerce Payment Services SEO 148

Kibo

JULY 9, 2014

Why Smart Shoppers Love Your Website, But Hate Your Dealer Locator Chances are, if you’re reading this blog post, you’re a savvy consumer. Give your customers a reason to connect with your brand by sharing your company history and values, and by introducing your customers to the people behind the products.

B2C 62

B2C B2B Shipping Costs Webinar 62

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Kibo

JUNE 18, 2014

In order to keep today’s technology savvy customers coming back for more in store, the key is to make the journey more enjoyable and convenient. Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. Subscribe to the Kibo Monthly Newsletter.

Channel 62

Channel Retail B2B B2C 62

Kibo

MAY 20, 2014

Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. View all Blog Posts Meet Kibo’s New Executive Leadership Team We’d like to introduce you to Kibo’s new Executive Leadership team! Subscribe to the Kibo Monthly Newsletter.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Kibo

MAY 19, 2014

Ready to provide a world-class customer service experience? Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. View all Blog Posts Meet Kibo’s New Executive Leadership Team We’d like to introduce you to Kibo’s new Executive Leadership team!

Customer 62

Customer Multi-channel B2B Omnichannel 62

Smile.io

SEPTEMBER 10, 2020

We can all agree that the payoff of gaining a new customer is worth it in the end, but moving shoppers through the buyer’s journey can take a lot of time, money and resources. In this blog, we’re sharing 9 strategies to attract, engage and delight consumers at each stage of the buyer’s journey.

Consumer 46

Consumer Social Media SEO Webinar 46

Kibo

JUNE 24, 2014

Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. View all Blog Posts NRF Retail’s Big Show: Day 3 Recap Day 3 marks the end of another NRF Retail Big Show, but we walk away armed with insights, data, and ideas that will help Kibo and our clients thrive in 2023 and beyond.

B2B 62

B2B B2C Shipping Costs eCommerce Platforms 62

GetElastic

MARCH 5, 2019

For instance, if you want create buzz for your brand, make sure your pop-up surprises and delights customers. Why not offer free product giveaways, competitions, or launch a customer loyalty program? Such insights are priceless in order to compete and gain customer loyalty. Stand out from the crowd.

Small Business Retail 111

Small Business Retail Customer Loyalty Workshop Shopping Carts 111

Omnisend

MAY 14, 2021

Blog Posts and Videos. Content is viewed as a key ingredient for increasing brand awareness, as 84% of B2C marketers believe in its impact and leverage it. It comes in many forms; blog posts and video content are among the most popular. Always craft content according to the needs of your target customers.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

GetElastic

NOVEMBER 12, 2019

Although much has been made about how Amazon—and ecommerce in general—is reshaping the world of retail, this seismic shift has far wider consequences on both B2C and B2B vendors. Customer expectations have evolved and, in many cases, surpassed what merchants can deliver. All B2B customers are also B2C consumers.

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

GetElastic

MARCH 5, 2019

For instance, if you want create buzz for your brand, make sure your pop-up surprises and delights customers. Why not offer free product giveaways, competitions, or launch a customer loyalty program? Such insights are priceless in order to compete and gain customer loyalty. Stand out from the crowd.

Small Business Retail 79

Small Business Retail Customer Loyalty Workshop Shopping Carts 79

Omnisend

DECEMBER 15, 2020

This way you can gather relevant data about your customer and refer to it to gain context before the next interaction. Data shows that 42% of B2C companies use a chatbot on their websites, and 89% of decision-makers feel they allow for more personalized interactions and customer support. Chatbot for AI-assisted tips.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

GetElastic

FEBRUARY 26, 2019

a monthly supply of detergent) and large retailers with their own subscription services will likely experience greater customer loyalty than upstart curation-themed subscription businesses.”. The post Retail Auto-Replenishment: the Pros and Cons appeared first on Get Elastic Ecommerce Blog.

Retail 141

Retail Subscription Technology Magazine 141

eCommerce CEO

JANUARY 20, 2019

Business to Business (B2B): You are selling to organizations, corporations and non-profits rather than individual customers. Business to Consumer (B2C): This means you are selling to individual consumers rather than businesses. Marketplace: You are acting as a middleman by bringing businesses and (B2B or B2C) customers to one website.

eCommerce 89

eCommerce Shipping Costs Payment Services Payments 89

Kibo

APRIL 28, 2022

In this blog post, we’ll outline what needs to be done before an OMS can go live and review factors that might impact the implementation timeframe. By improving operational efficiency and customer satisfaction, retailers can create a more positive reputation for their business. OMS Timeline: Factors that impact implementation.

Management 62

Management Shipping Costs Order Fulfillment Fulfillment 62

Omnisend

MAY 3, 2021

It is a pricing strategy that aims to alter a customer’s perception of the value of a product or service in order to generate customer interest, increase customer loyalty, or increase the number of units sold. The post The Ultimate Guide to Discount Pricing Strategies appeared first on Omnisend Blog.

Shipping Costs 78

Shipping Costs Merchant Services eCommerce Travel 78

Optimizely

JULY 25, 2019

This is a key differentiator in winning customers’ loyalty , as two-thirds of consumers believe that it is important for brands to automatically adjust content based on their current context. Each time a customer interacts with your brand, they’re sending you a signal that you can use to customize your message via marketing automation.

Marketing 150

Marketing Recommendation Channel B2C 150

Omnisend

FEBRUARY 8, 2023

5 Active Campaign B2B and B2C companies with email experts ❌ $29/month G2: 4.6/5Capterra: ActiveCampaign – Best for B2B and B2C companies with email experts Another email automation software used widely across various industries in B2B and B2C is ActiveCampaign. 5 HubSpot SaaS and large businesses ✅ $45/ month G2: 4.4/5Capterra:

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Smile.io

JUNE 13, 2022

Another example of this is by converting in-person customers to online customers to nurture a repeat purchase, increasing the customer's lifetime value. Customer Loyalty: On average, it takes eight touch points to close a sale. Every touchpoint should provide the same experience for each customer.

Omnichannel 60

Omnichannel Social Media X-cart Merchant Services 60

Kibo

JULY 28, 2014

Source: Mobile Movers and Shakers in Retail Kibo Blog Our Most Recent Blog Posts Prepare yourself with key insights, guides, datapoints, and more. Fifty-three percent of retailers listed mobile as one of their top initiatives this year. Find out why below. Subscribe to the Kibo Monthly Newsletter.

Mobile 62

Mobile B2C B2B Retail 62