Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

BigCommerce

FEBRUARY 1, 2018

Blog posts. Social media copy. We have been fortunate in that we identified early on the key search terms that brought customers to out website and ultimately fine tuned our SEO and Google AdWords campaigns to accurately reflect these search terms. Examine social media. Descriptions. Website as a whole.

Marketing 354

Marketing Social Media eCommerce Arts 354

lateshipment

MAY 21, 2021

Statistics suggest that about 80% of businesses still rely on it to maintain their customer retention rate. Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Wiser

JULY 25, 2023

Effective promotion not only creates awareness among potential customers but also helps to build a distinctive brand image, fostering long-term customer loyalty. They can also use social media platforms such as Facebook or Twitter to reach out to potential customers.

Small Business Retail 147

Small Business Retail Social Media PPC Events 147

Smile.io

MAY 1, 2023

Customer retention is the opposite of customer acquisition, which is often the strategy most ecommerce brands prioritize over customer retention. Customer acquisition is when a retailer tries to get new customers through organic and paid channels, like social media, ads, etc. and a sample of over 1.1

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Omnisend

JANUARY 8, 2024

For these reasons, a 2023 report from Antavo found that 68% of brands intend to increase their spending on customer retention. Let’s explore the value repeat clients and customers can bring to your business. Image via Statista Businesses can solve these challenges by learning to increase their repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

ESW

DECEMBER 4, 2023

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. The idea is to gain a 360° picture of customers with deeper levels of insight.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

GetElastic

DECEMBER 3, 2018

If you don’t give them that, then the likelihood that they’ll vent on review sites, social media and to family and friends is much higher. Here are three emerging trends to collect feedback: Surveys. Sending out surveys via email, text or social media is a great way to get customers to tell you what they think.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

ESW

DECEMBER 1, 2023

In fact, the most recent Global Voices survey from ESW shows that consumers value authenticity and will reward authentic brands. In this post, we’ll look at the survey results, explore what it means for brands to be authentic and provide ways to overcome the challenges of being authentic in a diverse global market.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. When they buy something from you, encourage them to follow you on social media or sign up to your email newsletter. Framebridge.

eCommerce 210

eCommerce Blog Article Games 210

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 74

Marketing Customer Loyalty Customer Retention Social Media 74

Wiser

JULY 25, 2023

Effective promotion not only creates awareness among potential customers but also helps to build a distinctive brand image, fostering long-term customer loyalty. They can also use social media platforms such as Facebook or Twitter to reach out to potential customers.

Small Business Retail 78

Small Business Retail Social Media PPC Events 78

Omnisend

MARCH 29, 2021

It might sound obvious, but customers are far more likely to leave reviews if you have engaged with them and there has been a meaningful exchange. Social media is a great avenue for letting your brand’s personality shine. Gauge your customers’ opinions by sending surveys. Engage with your positive seller feedback.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

FastSpring

OCTOBER 13, 2020

As a digital business, having personal, real-time training with each of your customers is not a scalable option. But you may want to consider giving your customers access to instructional content—videos, step-by-step instructions, helpful blog posts, etc.—to Use Social Media to Foster a Community with Your Customers.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

ESW

APRIL 15, 2019

Promote the sale ahead of time on major channels (social media, email campaigns and website) to give people time to research products. Offer free shipping and shipping that can arrive quickly, when customers want it. Social Shopping for New Levels of Reach. Keep the sale simple. Wish Lists and Save-For-Later Capabilities.

eCommerce 113

eCommerce Social Media Payment Services Gifts 113

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Blog Lauren Song Bolstering conversions: A case in point is Tottenham. Employ retargeting on social media to get their attention back.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Blog Mike Rossi 2. Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Jonathan Roque 4.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

ecomdash

AUGUST 6, 2019

Based on the National Retail Federation (NRF) back-to-school survey , this year’s sales for the season are expected to be massive. Consider blog content that talks about school dress codes, lunch box recipes, even tips on how to help kids overcome shyness. 4 – Engage Back-To-School Buyers on Social Media.

eCommerce Marketing 60

eCommerce Marketing Marketing eCommerce Social Media 60

Kissmetrics

JANUARY 17, 2018

While blog content helps attract traffic, one of your content marketing goals should be to convert the traffic into subscribers. You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Use satisfaction surveys.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. For many, embracing Composable Commerce has filled this need. Composable Commerce Explained. Flexibility and agility.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

lateshipment

FEBRUARY 14, 2020

This is particularly important in the context of spiraling customer acquisition costs. Surveys have consistently shown that it costs at least five times more to acquire a new customer than to retain an existing one. Increased Customer Engagement. Increase Brand Advocacy Online. It’s that simple!

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

SellBrite

MARCH 30, 2018

Canva – To drive more engagement on your social media channels, you can use Canva to create compelling images and graphics that relate to your products or business. BuzzSumo – To develop compelling content that attracts new customers, you can use BuzzSumo to come up with the right blog post ideas.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Launch or ramp up a rewards program. How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

RTP blog

JANUARY 26, 2018

After receiving consumer backlash, the retailer once again redesigned its plan to allow customers to use loyalty points toward Qantas miles. Woolworths conducted follow-up surveys that revealed only 41% of customers believed the program offered good value. Getting customer feedback on your loyalty program is vital.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Omnisend

JUNE 7, 2023

According to a recent survey, 70% of consumers said they sign up to receive SMS marketing messages. However, Omnisend’s free plan comes with email, push, and other marketing features like social media retargeting. SMSBump offers popups, embedded forms, keywords, imports, and social media opt-ins. But guess what?

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Teamwork Retail

MAY 14, 2020

In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . One of the significant historical challenges has been the cost of measuring customer experience. CX is the bread and butter of the brick-and-mortar retail industry.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Kissmetrics

FEBRUARY 16, 2021

How do you inspire customer loyalty? PPC and social campaigns might not be the first things that come to mind—but maybe they should. Most marketers focus on acquiring new customers when it comes to paid marketing. That’s understandable—who wouldn’t want new customers? Why Customer Loyalty is Important.

Customer Loyalty 269

Customer Loyalty Customer Shipping Costs Social Media 269

Ecommerce Platforms

APRIL 1, 2022

This upgrade unlocks advanced eCommerce marketing features, customer surveys, and polls, coupons, online donations, and you can launch automated email series’. It’s easy to edit the colors, fonts, logos, and social media links to match your brand’s look. This package is intended for growing businesses. The Verdict.

Marketing 104

Marketing Live Chat Social Media Mobile 104

Ecommerce Platforms

JANUARY 2, 2019

This allows you to share blog updates from an RSS feed using Mailchimp. At the automation step, Mailchimp helps you build your brand, sell more stuff and boost customer loyalty. Furthermore, you can bring your blog to readers through the RSS-to-email feature. Boosting customer loyalty. Plain-text campaigns.

Marketing 99

Marketing eCommerce 3dcart Volusion 99

Ecommerce Platforms

JANUARY 24, 2023

To gain traction with your reviews – you can use the social push feature to automatically post reviews on your Twitter and Facebook pages. Furthermore, you can showcase social media reviews by integrating your Facebook and Instagram shops with Yotpo. You can create customized loyalty and referral programs.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Omnisend

MAY 3, 2023

95% of marketers , in a HubSpot survey, said email marketing campaigns helped them achieve business goals such as generating leads or boosting brand awareness. You can use win-back emails to re-engage with customers, increase customer lifetime value (CLV), and build customer loyalty.

Marketing 147

Marketing Download White Paper Recommendation 147