Retail TouchPoints

JUNE 13, 2023

Unified commerce: Consumers today expect a seamless shopping experience across channels. They want to browse online, try products in-store and make purchases on mobile. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Supplies 289

Supplies Customer Experience Technology Omnichannel 289

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Harness the Power of Location to Deliver Contextual Shopping Experiences. Following are recaps of some of the most pertinent presentations.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

ROI Revolution

JULY 18, 2022

While mobile reigns in terms of traffic and impressions, when it comes to conversion rates, desktop is king. for mobile. Amazon was able to improve customer experience by more than 25% by adding a “Buy now with 1-Click” button instead of only offering an “Add to cart” option. Read the case study here to learn more.

Payments 146

Payments eCommerce Mobile Shopping Carts 146

Dynamic Yield

MAY 8, 2017

Learn how German online retailer BILD Shop increased conversions, revenue-per-user and mobile engagement with Dynamic Yield, achieving a 5x ROI. The post BILD Personalizes the Entire Fan Journey (Case Study) appeared first on Dynamic Yield.

Mobile 28

Mobile Online Retail Retail Customer Experience 28

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

FastSpring

JANUARY 10, 2023

Case Study Examples. Capture One Case Study: Learn how Capture One, a professional photo software company, increased conversion rates by 40% and decreased operational costs by 50%. InMusic Case Study: Learn how InMusic, an audio software company, reduced cart abandonment by 30%. Mobile app support.

Payment Services 137

Payment Services Payments Subscription Banking 137

ROI Revolution

JUNE 7, 2018

The answer is simple… customer experience. From the beginning, they invested heavily in customer service. The key takeaway from the presentation was that you aren’t teaching computers what to look for, you are teaching them how to learn and implement their learning to improve your full-funnel customer experience.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

GetElastic

SEPTEMBER 1, 2021

Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. Mobile commerce is on the rise. B2B buyers expect personalization experiences and are even willing to pay more. reviews, case studies, etc). Learn more.

B2B 147

B2B eCommerce B2C Payment Services 147

Inflow Insights

OCTOBER 14, 2021

Mobile-first indexing is now Google’s default for all websites. If you want to increase your discoverability in the search engine results pages (SERPs), you need to maximize your desktop and mobile design and speed. People tend to start shopping on mobile devices and complete their purchase on desktop. Integrate live chat.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Let’s look at a D2R case study in action and go over what they were able to achieve. Every few decades, retail brands discover a new way to connect with consumers.

Retail 246

Retail Social Media Consumer Channel 246

UpSellIt

NOVEMBER 22, 2021

Once you successfully customize your sales funnel with CRO strategies, you’ll realize better results. Better User Experience. Optimizing your website allows you to craft your customer experience for your prospect. Have a Mobile Friendly Site. People move from their desktop to mobile multiple times a day.

B2B 178

B2B White Paper Download Demo 178

RTP blog

AUGUST 18, 2017

By Juliana Pereira, Smartling There was a great video from Rebecca Minkoff making the rounds among my retail colleagues a couple years ago, showing off what an amazing experience clothes shopping has become in-store thanks to new technology augmenting the customer experience. A full case study is available here.)

Customer Experience 150

Customer Experience eCommerce Shopping Carts Technology 150

UpSellIt

JUNE 1, 2023

Chatbots Another great lead capture strategy to build a spectacular customer experience is using chatbots. These AI-driven chatbots operate 24/7, supporting customer journeys during hours when human representatives might not be available.

eCommerce 90

eCommerce Information Mobile Customer 90

Kissmetrics

AUGUST 25, 2020

Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform. Strong mobile optimization capabilities. Mobile devices account for over half (53%) of clicks on search ads. What’re your thoughts on designing PPC ads for mobile rather than desktop?

PPC 279

PPC Multi-channel Social Media B2C 279

UpSellIt

JANUARY 19, 2022

Home furnishings consumers have come to expect a brick and mortar-level customer experience online. 5 Ways to Optimize the Home & Decor Shopping Experience. Some shoppers browsing on their mobile phones may wish to purchase later on a desktop. The Rise of Home Furnishings Ecommerce.

Home Furnishings 124

Home Furnishings Recommendation Comparison Shopping Home Shopping 124

Wiser

NOVEMBER 6, 2023

Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience. This lack of control has the potential to harm a brand’s image, particularly if misleading or inaccurate product information fails to meet customer expectations.

Payment Services 78

Payment Services eCommerce Retail Games 78

FastSpring

DECEMBER 18, 2020

This meant that there was a chance of human error by BizNet’s staff, and their customers also had to wait over 24 hours to receive access to their product. It wasn’t ideal for the business or its customers. “It When our customers ordered something, they wanted it right away.”.

B2B 148

B2B eCommerce Payment Services SEO 148

iVend

JANUARY 12, 2020

Read the Report >> FeaturedCustomers is the leading customer success content marketing platform for B2B business software & services helping potential B2B buyers make informed purchasing decisions through vendor validated customer success content such as customer testimonials, success stories, case studies, and customer videos.

POS 61

POS B2B Point of Sale Retail 61

iVend

JANUARY 12, 2020

Read the Report >> FeaturedCustomers is the leading customer success content marketing platform for B2B business software & services helping potential B2B buyers make informed purchasing decisions through vendor validated customer success content such as customer testimonials, success stories, case studies, and customer videos.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

Read the Report >> FeaturedCustomers is the leading customer success content marketing platform for B2B business software & services helping potential B2B buyers make informed purchasing decisions through vendor validated customer success content such as customer testimonials, success stories, case studies, and customer videos.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

Read the Report >> FeaturedCustomers is the leading customer success content marketing platform for B2B business software & services helping potential B2B buyers make informed purchasing decisions through vendor validated customer success content such as customer testimonials, success stories, case studies, and customer videos.

POS 52

POS B2B Point of Sale Retail 52

Groove

APRIL 1, 2022

Retaining customers in the CPG market is indispensable, and creating a streamlined customer experience is key to retaining existing customers. Dippin’ Dots serves their ice cream products fresh and on dry icy, so it’s important that their customers’ orders arrive not only on time but at the right time, too.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Kissmetrics

AUGUST 13, 2020

Cubicle Ninjas uses a strategic combination of design and technology to develop innovative, inspiring, and one-of-a-kind branding design paired with the mobile apps and websites brands need to stand out in our online world. If they’re promising unrealistic things and making outlandish claims on their website, that’s a huge red flag.

Marketing 361

Marketing Social Media SEO Workshop 361

GetElastic

AUGUST 2, 2017

Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences. Elastic Path has worked on countless projects building new online experiences for companies to help them transform to the digital economy.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

Fabric Blog

APRIL 22, 2024

Unified Real-Time Inventory Insights Accurate and up-to-date inventory insights are the foundation of a good customer experience. While not obvious, it ultimately undermines the trust a customer has in the retailer’s brand. fabric’s inventory visibility takes a different approach to reduce customer cancellation rates.

Social Media 52

Social Media Merchant Services Order Fulfillment Webinar 52

GetElastic

NOVEMBER 18, 2019

After this we had a case study from the reliably impressive Dynamic Yield, courtesy of their engaging Iberian Director, Ander Orcasitas, who shared how companies can personalise every customer touchpoint, and optimise for every user in real time. Our next fireside chat was about Delivering a Great Online Consumer Experience.

eCommerce 88

eCommerce Omnichannel Payment Services Payments 88

Smile.io

JULY 19, 2023

With influence in the entertainment, retail, and tourism industries, Disney has become the ultimate example of how to provide an exceptional customer experience. While Walt Disney World is all about living your dreams in real life, you can create this same type of immersive customer experience online. and so on.

Customer Experience 57

Customer Experience Customer Food and Beverages Mobile 57

GetElastic

NOVEMBER 3, 2021

In an age of the digitally-empowered customer, delivering great digital experiences is an essential strategy and business imperative. Mobile mindshift has given consumers a much wider sphere of influence. Meet Elastic Path mobile self-checkout: the first app-free solution to dazzle the masses. Microservices architecture.

Mobile 146

Mobile Payment Services Payments POS 146

Smile.io

JANUARY 23, 2023

In-app only to drive trackable engagement From a business and customer engagement side of things, Jimmy John’s has made Freaky Fast Rewards and the new challenges as much of an “owned” customer experience as possible. First, it helps them avoid customers being distracted.

Food and Beverages 46

Food and Beverages Mobile Customer Experience Customer 46

Ecommerce Platforms

FEBRUARY 25, 2019

Each time a customer gets charged, Recharge Payments automatically updates an order so that you manage it from Shopify. Customer experience. Most recurring billing apps require customers to make separate orders for recurring subscriptions and one-time purchases. Customization. Customer Support.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Teamwork Retail

JULY 8, 2020

A well-designed website encourages customers to shop more, more often and is tailored according to their needs.”. Omnichannel is by nature a limitless approach to retail, enabling a wide array of functionality and features to drive improvements in the customer experience. Do the customers purchase on mobile devices?

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Ecommerce Platforms

APRIL 5, 2019

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. Developer documents are available online at the site, as are case studies, detailed product descriptions, and downloadable guides on specific topics.

Payment Services 134

Payment Services Merchant Services Payments POS 134

MagentoBrain

APRIL 3, 2023

Customization: Offers a wide range of customization options. Mobile responsiveness: This is mobile-responsive, meaning that your online store will look and function great on all devices. Including catalog management, order management, payment and shipping integrations, and mobile responsiveness.

Magento 52

Magento Payment Services eCommerce Shipping Costs 52

GetElastic

MAY 9, 2019

Mobile devices are the main generators of internet traffic, inspiring developers to pay more attention to the development of mobile software solutions. With a native mobile application, developers need to work separately for Android and iOS platforms and for different types of browsers. Storage space.

Mobile 140

Mobile Download SEO Operations 140

Onilab User Guides

APRIL 23, 2019

Magento offers e-commerce entrepreneurs advanced functionality and high level of customization. The platform is tailored to process high traffic volumes and a big amount of data to deliver top-notch customer experience while keeping the sales up and running. Case #1: Increased personalization and better customer experience.

Magento 40

Magento eCommerce Multi-channel Social Media 40

Kissmetrics

AUGUST 18, 2020

They prove it by showcasing numerous case studies outlining their results. Their in-house team of developers, conversion designers, and top-notch marketers gives them the power to design excellent customer experiences from start to finish. Mobile optimization. million mobile social media users across the globe.

PPC 313

PPC Social Media Multi-channel Mobile 313

ROI Revolution

MARCH 30, 2023

Having this strong foundation in place gave us the confidence to let the campaign run its course and ultimately allowed our team to focus on other areas of our customers’ experiences.” – Marketing Manager at Luxury Fashion Brand Explore the story in the case study. Explore the story in the case study.

Channel 78

Channel eCommerce Fashion SEO 78