Smile.io

MARCH 28, 2023

Marriott Bonvoy has thought about the customer experience and incentivized customers to feel connected to the brand beyond their stay at a Marriott hotel. Marriott offers meaningful rewards, diverse earning options, and an explainer page that walks through every detail of the program.

Travel 46

Travel Gifts Books Recommendation 46

Smile.io

JANUARY 23, 2023

This feature of the program saves customers from buying full size products that don’t work for their skin tone, while also getting them hooked on some current must-haves (after all, you can never have too many skincare products). Learn how to build the perfect tiered program from these prime examples. Blog Gabrielle Policella 3.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Smile.io

JANUARY 27, 2022

Member-only experiences Nike’s Membership loyalty program has always focused on delighting their customers through highly targeted experiential rewards—like exclusive training sessions, advice from world-renowned athletes, and discussions on purchase decisions and training best practices from Nike’s experts.

Sporting Goods 81

Sporting Goods Customer Loyalty Customer Events 81

Forrester eCommerce

JULY 28, 2023

(No, this is not the opening line of a joke — that would be “Two customer marketers walk into a bar … ”) Top customer marketers focus on how customers attain value. They know that solid references, case studies, valid reviews, upsell/cross-sell opportunities, and expansion […]

Customer 195

Customer Reference Marketing Other 195

Forrester eCommerce

JULY 6, 2023

Forrester’s CX APAC 2023 was an incredibly successful event, sharing vast industry knowledge and experience across two days of keynotes, track sessions and case studies.

Events 195

Events Customer Experience Customer 195

Groove

NOVEMBER 10, 2020

Continue reading this case study to see the website design before & after for our client, Curtain Call, and how we updated their eCommerce store to improve the customer experience. Optimizing eCommerce stores for mobile is key to increasing the customer experience.

BigCommerce 367

BigCommerce Magento B2B Mobile 367

Inflow Insights

JANUARY 23, 2019

This new functionality — the ability to better track who’s visiting the website and what they’re looking for — has been critical to the company’s efforts to better personalize the customer experience on the site. “We’re

BigCommerce 123

BigCommerce SEO Improvements Magento 123

Dynamic Yield

MAY 8, 2017

The post BILD Personalizes the Entire Fan Journey (Case Study) appeared first on Dynamic Yield. Learn how German online retailer BILD Shop increased conversions, revenue-per-user and mobile engagement with Dynamic Yield, achieving a 5x ROI.

Mobile 44

Mobile Online Retail Retail Customer Experience 44

Retail TouchPoints

JUNE 7, 2023

But ML does the heavy lifting by efficiently crunching the relevant numbers, which means ecommerce site owners are using the most up-to-date metrics as they optimize marketing and customer experience strategies and leaving behind the approaches that just aren’t cutting it. How can Ecommerce Brands Safely Evaluate These Technologies?

eCommerce 264

eCommerce Technology Supplies Blog 264

Forrester eCommerce

DECEMBER 1, 2022

Intel, a tech giant with over 121,000 employees, sets an example for organizations that are considering becoming more customer obsessed. Despite its size and complexity, Intel has made big strides in all three customer obsession competencies: leadership, strategy, and operations. In our new report, Case Study: […].

Customer 150

Customer Blog Operations Customer Experience 150

Retail TouchPoints

JANUARY 10, 2022

Because customer service could make or break your company’s success: 68% will pay more for products and services from a company with good customer service. Around half of customers would switch to a competitor after just one bad customer experience. Above all, you get to focus on what matters: growth.

Customer 278

Customer Customer Experience Retail Improvements 278

Smile.io

SEPTEMBER 25, 2018

With brands like Starbucks setting the customer experience bar high with punch cards and points programs, it’s become an expectation for big food and beverage brands to offer some sort of reward for choosing them over others. These days it’s hard to think of a large restaurant chain that doesn’t have their own rewards program.

Food and Beverages 36

Food and Beverages Customer Experience Other Customer 36

Forrester eCommerce

OCTOBER 24, 2018

We recently published a case study about Carbon, a 3D printing company known for its innovative technology and, now, its proactive customer service model.

Customer 331

Customer Technology Customer Experience 331

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. Sessions will span across six tracks and feature executive leaders who are helping their businesses accelerate innovation.

Retail 180

Retail Omnichannel Customer Experience Events 180

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

Retail 298

Retail Omnichannel Webinar Arts 298

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Supplies 289

Supplies Customer Experience Technology Omnichannel 289

Dynamic Yield

MAY 8, 2017

The post BILD Personalizes the Entire Fan Journey (Case Study) appeared first on Dynamic Yield. Learn how German online retailer BILD Shop increased conversions, revenue-per-user and mobile engagement with Dynamic Yield, achieving a 5x ROI.

Mobile 28

Mobile Online Retail Retail Customer Experience 28

Retail TouchPoints

OCTOBER 6, 2023

The brand, lauded for always pushing creative limits, is a textbook case study on ways to tap into culture to drive brand awareness and acquisition. But Liquid Death is a brand case study that should inspire you to ask: How can we get a little more punk rock today? And as they say, the rest is history.

Food and Beverages 264

Food and Beverages Social Media Marketing Consumer 264

Retail TouchPoints

DECEMBER 8, 2023

In addition to your research, you’ll want to review case studies, past client testimonials and even public reviews to ensure that your expectations will be met. Prioritize Customer Service and Communication Last, but certainly not least, is prioritizing a company with stellar customer service and communication.

Apparel 264

Apparel Shipping Products Presentation Shipping 264

Fabric

DECEMBER 15, 2023

With Walmart, they discussed the significance of transparent communication and setting clear expectations, showcasing how Walmart’s capability to show real-time inventory in specific stores enhances the customer experience.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

OCTOBER 1, 2021

The Power of Outsourcing: Netflix x AWS Case Study. By outsourcing key logistical and complex capabilities to AWS, Netflix has been able to improve customer experience, increase efficiency, and reduce costs ( Amazon ). Hybrid Insourcing & Outsourcing Case Study for Retailers.

Supplies 279

Supplies Shipping Costs Fulfillment Shipping 279

GetElastic

SEPTEMBER 1, 2021

reviews, case studies, etc). Ensure your website is providing a clear company vision and consistent brand messaging so your customers will perceive your business is best in brand and the one they want to align themselves with. Read our case study on Keysight here. CTA Linked case studies. Learn more.

B2B 147

B2B eCommerce B2C Payment Services 147

Retail TouchPoints

OCTOBER 12, 2020

There are also six tracks of curated content for more in-depth dives and revealing case studies: Business Agility Digital Commerce E-Commerce Optimization Experiential Initiatives Omnichannel Fulfillment Touchless Retail. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

ROI Revolution

JULY 18, 2022

Whether you’re optimizing for clicks, sales, impressions, or other factors, your conversion rate optimization strategy should aim to improve your customer experience and reduce friction to make it as simple as possible for a user to perform the action you want. Read the case study here to learn more.

Payments 146

Payments eCommerce Mobile Shopping Carts 146

Pivotree Blog

MARCH 6, 2024

“Their laser focus on improving customer experience and their commitment to implementing the best technologies and leveraging automation has been inspiring and we hope to continue with them on this digital transformation journey for years to come.” They get the products to customers the way they want them and when they want them.

Automotive 52

Automotive Beauty and Health Drop Ship Customer Experience 52

GetElastic

APRIL 24, 2019

Customer experience, platform models, digital noise, oh my! So, Get Elastic reviewed the upcoming agenda and pulled out the sessions we think would have the biggest impact and give you the best take-aways to help your future plans and customer experience (CX) strategy. Where do you start? How do you start? Who can help?

B2B 135

B2B Multi-channel Multichannel Customer Experience 135

Retail TouchPoints

AUGUST 13, 2020

Our innovation-focused content will be designed to offer actionable takeaways from real-life case studies, the latest industry research, and best-practice frameworks and roadmaps.”. Retail is possibly forever changed, and now is the time to think differently,” said Alison Medina, VP of Content for retailX.

Retail 222

Retail eCommerce Presentation Omnichannel 222

FastSpring

JANUARY 10, 2023

Case Study Examples. Capture One Case Study: Learn how Capture One, a professional photo software company, increased conversion rates by 40% and decreased operational costs by 50%. InMusic Case Study: Learn how InMusic, an audio software company, reduced cart abandonment by 30%.

Payment Services 109

Payment Services Payments Subscription Banking 109

Retail TouchPoints

FEBRUARY 22, 2021

Working with global consumer engagement agency The Marketing Store and in-store digital-experience developers Ombori , BoConcept sought to offer customers the best of both online and in-person shopping experiences, including: Access to case studies from around the world; Consultations with expert interior designers; Interactive quizzes to find items (..)

Operations 189

Operations Consumer Customer Marketing 189

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Following are recaps of some of the most pertinent presentations. Registration is free, and of you already attended a live session when they aired Sept.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Blue Acorn

OCTOBER 5, 2017

When it comes to working with the likes of Everlast and Candelabra, that also means you’re up against an extremely dedicated customer and fan base and simplicity just won’t cut it. To make this work Blue Acorn first built a foundation for all three brands, and then built three distinct custom experiences on top of it.

Customer Experience 61

Customer Experience Improvements Customer Gifts 61

Inflow Insights

OCTOBER 14, 2021

It pushes other ads and search results even further down the page and away from customers’ eyes. Publish unique case studies. Prepare for low stock and custom orders. Publish unique case studies for customer segments. B2B eCommerce Marketing Strategies for CRO. Integrate live chat.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

FastSpring

APRIL 18, 2024

Another great case study is Out of the Park Developments, a video game company that was experiencing sales issues in South Korea. McKinsey research into the future of customer experience showed an increase in sales revenue of 2%-7%. 4 Ways a Localized Pricing Strategy Can Lead to Higher Profits 1.

Payments 78

Payments Presentation Merchant Services Payment Services 78

365 Retail

FEBRUARY 24, 2023

Your food delivery service can provide you with a variety of opportunities to increase your profits and improve the customer experience. Take a look at VROMO’s case studies to find out how delivery management software can be used to scale your food delivery service.

Payment Services 52

Payment Services Improvements PayPal Technology 52

RetailMinded

OCTOBER 18, 2023

The meticulous planning and execution of retail space management extend beyond the mere placement of products, embedding within its scope the nuanced aspects of customer experience, safety, and store profitability.

Improvements 59

Improvements Retail Payments Payment Services 59

Kissmetrics

JULY 19, 2017

Let’s say you’re writing a case study about how a customer achieved success with your product. The value in a case study comes from emphasizing the problem, the process, and the result. Customer engagement is effective when you leave out the unnecessary information. Engage in a Timely Manner.

Customer 241

Customer Payment Services Information Shopping Carts 241

Retail TouchPoints

JANUARY 10, 2024

Tom Boells t orff of UC Irvine in the Anthropology Department did some case studies on [virtual worlds] and he found that thinking this way, thinking about the “big data,” allows you to get to the pattern of events. Otto: You always want to go to the fundamentals and get beyond the surface that can be so changeable and scary.

Retail 278

Retail Consumer Arts Information 278