Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

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Smile.io

JANUARY 23, 2023

In-app only to drive trackable engagement From a business and customer engagement side of things, Jimmy John’s has made Freaky Fast Rewards and the new challenges as much of an “owned” customer experience as possible. That definitely goes against loyalty best practices.

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Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

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Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. Sessions will span across six tracks and feature executive leaders who are helping their businesses accelerate innovation.

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Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. This involves personalized product recommendations, marketing messages and customer service.

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Retail TouchPoints

OCTOBER 12, 2020

There are also six tracks of curated content for more in-depth dives and revealing case studies: Business Agility Digital Commerce E-Commerce Optimization Experiential Initiatives Omnichannel Fulfillment Touchless Retail. 13 at 5:45 pm (ET).

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Retail TouchPoints

AUGUST 13, 2020

“As a team, Retail TouchPoints and retailX will present a powerful lineup of speakers and content featuring top executives from brick-and-mortar, e-Commerce and omnichannel retail companies,” said Debbie Hauss, Executive Director of Content at Retail TouchPoints.

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OrderDynamics

MARCH 8, 2019

DX3 2019: Photos & Omnichannel Retail Perspectives. Hosted in downtown Toronto, it was nice to get out of the office, to hear some of the latest omnichannel retail perspectives. Axel came prepared with plenty of touching videos, as a case study in the emotional appeal of retail. Customer Experience Across Channels.

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Retail TouchPoints

AUGUST 10, 2021

Additionally, the goodRETAIL: How Vera Bradley Leaned into Socially Responsible Retail session will provide a case study showing the benefits of aligning the store experience with increasingly values-driven consumers. Rethinking the Brick-and-Mortar Store.

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Pivotree Blog

MARCH 6, 2024

“Their laser focus on improving customer experience and their commitment to implementing the best technologies and leveraging automation has been inspiring and we hope to continue with them on this digital transformation journey for years to come.” They get the products to customers the way they want them and when they want them.

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Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Following are recaps of some of the most pertinent presentations. Registration is free, and of you already attended a live session when they aired Sept.

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Retail TouchPoints

OCTOBER 6, 2023

The brand, lauded for always pushing creative limits, is a textbook case study on ways to tap into culture to drive brand awareness and acquisition. But Liquid Death is a brand case study that should inspire you to ask: How can we get a little more punk rock today? And as they say, the rest is history.

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Retail TouchPoints

JANUARY 10, 2024

Tom Boells t orff of UC Irvine in the Anthropology Department did some case studies on [virtual worlds] and he found that thinking this way, thinking about the “big data,” allows you to get to the pattern of events. They just got into furniture, and if you look up the best furniture experiences, they’re already in the top 10.

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RTP blog

AUGUST 18, 2017

By Juliana Pereira, Smartling There was a great video from Rebecca Minkoff making the rounds among my retail colleagues a couple years ago, showing off what an amazing experience clothes shopping has become in-store thanks to new technology augmenting the customer experience. A full case study is available here.)

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Forrester Omnichannel

JULY 30, 2015

Its no wonder that there are hundreds of case studies that showcase the power of chat. Read more Categories: Customer Experience. omnichannel. Chat can cost less than a voice call, especially for organizations that allow their agents to handle multiple chat sessions simultaneously. channel strategy.

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Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

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iQmetrix

JUNE 22, 2018

Foot Locker has implemented endless aisle and drop ship concepts to pull together their omnichannel efforts. Retail Touch Points , Foot Locker’s growing success has been attributed to their multichannel strategy that has focused on inventory visibility.

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GetElastic

NOVEMBER 18, 2019

The specially curated audience included over 100 leaders of ecommerce, digital, marketing, consumer experience (CX) and omnichannel from leading retailers and innovative start-ups. After that all important morning cup of coffee, day one commenced on the theme of Providing a Seamless Experience Across all Online & Offline Channels.

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iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

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Fabric Blog

APRIL 22, 2024

Unified Real-Time Inventory Insights Accurate and up-to-date inventory insights are the foundation of a good customer experience. While not obvious, it ultimately undermines the trust a customer has in the retailer’s brand. fabric’s inventory visibility takes a different approach to reduce customer cancellation rates.

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iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

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POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

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POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

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POS B2B Point of Sale Retail 52

Ecommerce Platforms

DECEMBER 20, 2021

Enhance The Customer Experience. To stay ahead of your competitors, it’s essential to keep customers happy by providing an excellent customer experience. From the convenience of one account dashboard, you and your customers can view each customer’s orders, quotes, returns, etc. Visual Designer.

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Retail TouchPoints

AUGUST 25, 2023

Let’s look at a D2R case study in action and go over what they were able to achieve. The way brands work with influencers will change (more on influencers later), but brands will be able to pinpoint the influencer campaigns that are taking off and home in on them to get maximum results.

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ViiBE Blog - Retail

AUGUST 19, 2020

Today, omnichannel communication possibilities make customer support increasingly complex. Yet, 66% of customers report that they resolve their customer support issues over the phone. Call centers are well-known for being at the heart of customer success operations. Introduction.

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Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

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UpSellIt

SEPTEMBER 8, 2023

Dynamic recommendations provide a seamless user experience for shoppers while also increasing order values for brands. In our case study, AI-driven recommendations generated $762,000 in just 30 days. Abandoned cart emails are the perfect addition to this omnichannel shopping experience.

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Dynamic Action

MARCH 5, 2018

Retail has reached unprecedented complexity — heightened customer expectations, new economics of omnichannel, increased operating costs, intense competition and the “Amazon Effect”— and this is the year that innovative retailers are rising to the challenge and pursuing total business transformation with technology at the helm.

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Omnisend

JANUARY 5, 2024

Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right? Case studies and examples Here are three brands with stunning websites: 1.

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Demac Media

AUGUST 17, 2017

What does it take to run an omnichannel clothing company in the 2nd largest country in the world? This increased the website’s efficiency, and made it easier to get product in front of their loyal customer base. Read more : Check out our full case study featuring the Success of Boathouse by clicking here.

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BigCommerce

MAY 4, 2018

What to Know Before You Go: Skullcandy is a true omnichannel business. To make this work, they use a PIM developed by Jasper Studios as their single source of truth, pulling in BigCommerce as Commerce-as-a-Service, serving up their hosted sites and online experiences as well as taking PCI Compliance mitigation off their plates.

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GetElastic

NOVEMBER 3, 2021

“Retail is no longer about channels, but about creating experiences and giving consumers control to shop how and where they want,” Harry Chemko, Chief Strategy Officer at Elastic Path. At the same time, “experiences” means jumping straight to the moment where the brand and the consumer meet and where value is created.

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Onilab User Guides

APRIL 23, 2019

Magento offers e-commerce entrepreneurs advanced functionality and high level of customization. The platform is tailored to process high traffic volumes and a big amount of data to deliver top-notch customer experience while keeping the sales up and running. Case #1: Increased personalization and better customer experience.

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Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

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ROI Revolution

MARCH 14, 2022

Read the case study here to learn more. 57% of global businesses say they use AI and machine learning to improve customer experience, making it the top use case for these technologies. AI and machine learning have a large number of potential benefits for brands from a digital marketing perspective.

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