Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. But underneath this positive blanket statement are a lot of nuances.

Sporting Goods 289

Sporting Goods Technology Omnichannel Operations 289

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement.

Merchant Services 261

Merchant Services Payment Services Multi-channel Shopify 261

Retail TouchPoints

JANUARY 28, 2021

French ready-to-wear brand Zadig & Voltaire has centralized inventory planning and purchasing processes across its brick-and-mortar and digital channels with the deployment of allocation, replenishment and buying solutions from Aptos. Zadig & Voltaire is doing just that as they build a global, omnichannel-ready retail model.”.

Omnichannel 210

Omnichannel Point of Sale Fashion Supplies 210

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Webinar 274

Webinar Consumer Payments Marketing 274

RetailMinded

APRIL 7, 2022

GENERATION OMNICHANNEL. Perhaps a more fitting epithet for Gen Z, would be ‘Generation Omnichannel’ as this is the first truly omnichannel generation to high highstreets & social media platforms. The pandemic has certainly cemented the position of ecommerce in the consumer psyche, regardless of age.

Consumer 98

Consumer Retail Omnichannel eCommerce 98

Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets.

Jewelry 246

Jewelry Omnichannel Operations Technology 246

365 Retail

AUGUST 16, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands.

Omnichannel 98

Omnichannel Point of Sale Customer Data Customer Experience 98

Retail TouchPoints

AUGUST 20, 2021

Brown noted that although many retailers have done well with online during this period, consumers are expressing a desire to go back to stores and are seeking greater integration between these experiences. Others are adopting omnichannel to make all channels act as one.

Retail 321

Retail Supplies Webinar Omnichannel 321

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

Channel 61

Channel Games Payment Services Shipping Costs 61

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Customer Multi-channel Channel 78

365 Retail

DECEMBER 12, 2023

Rhone: Leading the way with omnichannel retail Rhone , the premium performance lifestyle brand, decided to maximise the value of its omnichannel customer data to deliver personalised customer experiences. Rhone is using Amperity to find and retain its top customers, a particular point of emphasis amid an uncertain economy.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Retail TouchPoints

APRIL 20, 2022

Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories. Technology is thoughtfully embedded into the entire customer experience to serve both consumers and budtenders. Photo credit: Cookies.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Consumers inform themselves about products on the internet before, during and after the purchase.

POS 221

POS Retail Information Customer Loyalty 221

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Retail TouchPoints

APRIL 20, 2023

These markets offer a level playing field where digital commerce is everything, most major players are relative unknowns and companies will need to develop new strategies to succeed, according to The Next Billion Consumers: A Fast Growing Opportunity for Digital Commerce report from Accenture.

Social Media 289

Social Media B2B Supplies B2C 289

Retail TouchPoints

JULY 29, 2020

Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies. Similarly, the pop-up retail store concept is evolving fast, as brands and retailers look to strengthen emotional connections with consumers and drive longer-lasting relationships.

Payment Services 184

Payment Services Payments Retail Social Media 184

iVend

AUGUST 27, 2020

In store shopping has long been the predominant way to shop, however, online shopping has quickly grown to become the preferred channel for many. Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. The Benefits of the Omnichannel Model.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. Retailers need to implement effective fraud management solutions to keep consumers safe.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. Increase sales and revenue. Table of Contents.

POS 52

POS eCommerce Point of Sale Payment Services 52

iVend

JANUARY 17, 2023

Deep insights – retailers capture a wealth of data; from apps, eCommerce sites, loyalty programs , point of sale and suppliers. Retail has always been competitive, and now the economic crisis has limited consumers’ spending power, meaning that there is even greater competition for the shopping dollar.

Technology 85

Technology Retail Omnichannel Customer Experience 85

iVend

MAY 20, 2020

Covid-19 has significantly affected the retail industry and it is more important than ever that you have a future-proof omnichannel business strategy. Today’s consumers have more information, more options and are expecting a more personalised shopping experience in your stores, plus new safety assurances that go above and beyond.

Management 90

Management Retail Magento Omnichannel 90

365 Retail

MARCH 4, 2024

Sitoo , a leading could-native Point of Sale (POS) and Unified Commerce Platform, has been recognised in the 2024 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers. We wanted technology that was omnichannel and would take us into the future – and a partner that was solution-focused.”

POS 52

POS Marketing Retail Sporting Goods 52

Omnisend

NOVEMBER 18, 2021

A report conducted by ShipStation found that consumers are ready to shop more than they were the last holiday season , as effects from the pandemic linger. In fact, ShipStation found that the average expected window is 32 days from the point of sale. Printing labels can be time-consuming. Update your return policy.

Shipping 148

Shipping Merchant Services Shipping Labels Supplies 148

Korona

SEPTEMBER 29, 2022

Nonetheless, an increase of consumer products and evolving shopper behavioral patterns has shown that customers are eager to buy the products they want from the stores they prefer. Keep All Of Your Sales Channels Accurate. Omnichannel Sales . Utilize Reports And Analytics. Work With Delivery Courier Companies.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

iVend

SEPTEMBER 10, 2020

In store shopping has long been the predominant way to shop, however, online shopping has quickly grown to become the preferred channel for many. Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. As a result, retail digitalisation has quickly become a must.

Omnichannel 58

Omnichannel Leisure Technology Channel 58

RTP blog

MAY 12, 2017

For any business, the consumer has always been the end destination. The old model of commerce saw brands as manufacturers of products and retailers as the gatekeepers of what is commercially viable and appealing to consumers. In the new frontier, the consumer leads the way. How exactly is this happening?

Payment Services 150

Payment Services Drop Ship Retail Shipping Costs 150

iVend

OCTOBER 16, 2022

They use multiple retail channels interchangeably without so much as a pause for breath, and they are not backward in coming forward when it comes to demanding what they want from a brand and its values. In the US, 61% of all consumers make their first search on Amazon , with some going on to purchase in a brick and mortar store.

Technology 79

Technology Retail Mobile Channel 79

Retail TouchPoints

JUNE 15, 2022

Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. QR codes are inexpensive and consumer adoption has skyrocketed, largely led by menu enablement for contactless ordering. Appointments. AR and the Metaverse.

Payment Services 262

Payment Services Books Live Chat Fashion 262

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Online appointment scheduling, touchless shopping in stores, real-time updates on online deliveries, and personalized services are now easier for many as retailers have adapted to new consumer needs and preferences. You can use it to personalize the omnichannel customer experience accurately. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

iVend

AUGUST 17, 2022

Supermarket shopping is, for the vast majority of consumers, an essential. Consumers want live information about product availability. Speed can be enhanced with features such as integration with weight scales, automatic pricing for weighed goods, and minimising the number of clicks per sale.

POS 52

POS Payment Services Point of Sale Leisure 52

Korona

SEPTEMBER 21, 2022

It’s no great secret that consumers regularly use their smartphones and computers to explore retail businesses and shop for new products. eCommerce platforms and searchable inventory lists are vital for exposing your dispensary to potential customers and opening as many sales channels as possible.

Management 97

Management eCommerce POS eCommerce Platforms 97

iVend

AUGUST 27, 2020

In store shopping has long been the predominant way to shop, however, online shopping has quickly grown to become the preferred channel for many. Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. The Benefits of the Omnichannel Model.

Omnichannel 52

Omnichannel Leisure Technology Channel 52

Sailthru

FEBRUARY 20, 2018

More than 70% of retailers are trying to personalize the store experience ,” said Brendan Witcher, principal analyst for ebusiness and channel strategy at Forrester Research. We see nearly three out of four consumers responding to personalized offers, recommendations or experiences.”.

Mobile 68

Mobile Omnichannel Retail Recommendation 68

Demac Media

OCTOBER 20, 2017

It’s hard for retailers to get in front of customers, so your best approach is to connect the two, and create leverage through your offline channels. Stores as a channel help acquire customers, sell product, build your brand, and are profitable! OPTIMIZE POINT-OF-SALE EXPERIENCE. BE GLOBAL, BUT LOCAL. CREATE A COMMUNITY.

Channel 37

Channel Multi-channel Merchant Services Shopify 37

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. Get your free comprehensive omnichannel report now. Are you an omni-channel seller? A 2017 point-of-sale solutions survey of 1,164 U.S.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420