Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. How Can I Leverage First-Party Data?

Retail 260

Retail Social Media Presentation Customer Loyalty 260

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 309

Customer Loyalty Operations Improvements Customer Experience 309

Groove

JULY 21, 2020

From small businesses to iconic brands, Klaviyo helps companies deliver unique and engaging experiences across email and other owned channels. Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Klaviyo customers generated over $3.7 Klaviyo Pricing: Estimating Cost. Conclusion.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 273

Marketing Customer Loyalty Omnichannel eCommerce 273

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer. Are you funny?

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

MagentoBrain

MAY 23, 2023

Be friendly and empathetic: Use a friendly and empathetic tone when speaking with customers. Offer solutions: Provide solutions that meet your customers' needs. Follow up: Follow up with your customers after their issue has been resolved to ensure their satisfaction.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 251

Social Media Consumer Information Marketing 251

ESW

MAY 17, 2023

Brands can and should consumerise B2B experiences and enable online business shopping that’s as easy and convenient as a DTC channel. Non-digital channels like ordering by phone and exchanging emails about purchase orders and invoicing are not just inefficient – they create unnecessary friction throughout the buying journey.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party Data and the Rise of Conversational Commerce.

Customer 181

Customer Retail Information Consumer 181

Retail TouchPoints

SEPTEMBER 17, 2020

With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer. Until now, personalization as a retail tactic has been primarily siloed across channels. Let’s take a look.

eCommerce 179

eCommerce Mobile Channel Customer Loyalty 179

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Wiser

AUGUST 28, 2023

Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits. A well-curated product mix not only meets the diverse needs and preferences of your audience, but also positions your brand as a reliable provider of choice.

Retail 146

Retail Fashion Information Customer Data 146

lateshipment

APRIL 23, 2023

At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase. However, the post-purchase phase is notorious for multiple issues that can affect the customer experience when unattended.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 111

eCommerce Shipping Costs Payment Services Social Media 111

Algopix

OCTOBER 21, 2023

To assess marketing ROI, you need to consider: Cost per Acquisition (CPA): The cost to acquire a new customer through marketing channels. Attribution Models: These help you understand how different marketing channels contribute to conversions. Monitoring customer service KPIs helps you provide exceptional support.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

FEBRUARY 18, 2021

JRNI Appointments helps automate the BHLDN appointment scheduling process, making it easy for associates to book meetings across all channels. Conley noted that this allows customers to “later continue their shopping journey with a friendly face or leverage our national pool of stylists.”

Retail 268

Retail Beauty and Health Books Omnichannel 268

RetailMinded

DECEMBER 21, 2022

As Manhattan Associates says best, your POS needs to “sell, engage and fulfill anywhere” and in 2023, this should top every retailer’s to-do-list to meet in performance expectations across all touch points of consumer and retailer connectivity. Promotions, Sales & Compassion Will Lead Marketing Agendas.

Retail 52

Retail Merchant Services Marketing Supplies 52

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Higher long-term customer engagement and brand trust. What is Omnichannel Support?

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

OracleBlogs

APRIL 16, 2020

Today, retail marketers are challenged to connect with consumers in new and changing ways as traditional channels wane in light of the current situation. As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. We all want to achieve overall loyalty objectives.

Consumer 59

Consumer Customer Loyalty Arts Reference 59

MagentoBrain

MAY 4, 2023

It includes access to all of the platform's features, as well as dedicated support and custom data integrations. Setting up Magento Business Intelligence Involves several steps, including connecting your data sources, configuring your reports and dashboards, and customizing the platform to meet your specific needs.

Magento 52

Magento Payment Services Payments eCommerce 52

Smile.io

AUGUST 1, 2022

The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS. Here are five ways you can use both channels  to increase retention and keep your customers around for life. Happier customers. Blog Jonathan Roque The result?

Merchant Services 74

Merchant Services Marketing Payment Services Omnichannel 74

Teamwork Retail

JULY 8, 2020

But, creating a complete unified commerce experience is more than just flicking a switch and being able to fulfill orders across any channel. Ecommerce will require constant development, refinement and updates to continually compete and address customer needs. Will this be a primary purchasing channel for customers?

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Demac Media

JANUARY 18, 2018

Personalising the online shopping experience is not by any-means a new concept, but it will help you increase customer loyalty and new shopper retention rates. Having a loyal following of customers is worth A LOT to your business, but it will also be one of your biggest challenges to overcome. Being human? Have you: Built Trust?

Customer Loyalty 31

Customer Loyalty Retail Customer Marketing 31

Kibo

MAY 20, 2014

Seamlessly connecting your front-end and OMS in real-time, our flexible, cost-effective APIs allow you to enter data once and enjoy a real-time, unified view of product information, inventory, orders, customer data, promotions, appeasements and more—all accessible via any connected device. Here’s how it works.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. Because customers demand it. Surveys consistently show that shoppers often start their purchase journeys on one channel and complete it in another. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

SellBrite

MAY 13, 2019

Battling the stigma of the data collector is key for any ecommerce seller. Owing to the value of raw customer data, some owners of it are tempted to be vague about how they’re willing to use it – it’s a subject of public sensitivity, and exploiting it can backfire spectacularly.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 175

Fulfillment Operations Shipping Costs Order Fulfillment 175

Optimizely

MARCH 25, 2019

We have someone you MUST meet! Zam is a data science-powered marketing assistant that lives inside the Zaius B2C CRM platform. Zam leverages a brand’s event level stream of customer interactions including product detail views, promotional offers, content viewed across channels, and more. Zam (like Sam, but with a ‘Z’).

Marketing 79

Marketing Customer Data B2C Demo 79

Optimizely

MARCH 29, 2018

In your next marketing team meeting, you share the conversion rates with your boss. You stare open-mouthed with absolutely no idea of the answer and walk out of the meeting feeling deflated. Are you really a data-driven B2C marketer? How many converted into long-term customers? Great work”, she says.

B2C 247

B2C Marketing Multi-channel Customer Data 247

eCommerceFuel

SEPTEMBER 6, 2023

“If you’re not segmenting and targeting your customers, you waste time, energy, and unnecessary work. Customer segmentation isn’t just about selling more efficiently; it’s about serving more effectively. Product Insights: Guide product development based on specific customer segment needs.

Customer 26

Customer Social Media Marketing Recommendation 26