Retail TouchPoints

FEBRUARY 26, 2024

Ideally, this data should be productively used to create better, more personal experiences for consumers. Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. The tide is turning.

Improvements 310

Improvements Payment Services Consumer Banking 310

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 335

Customer Loyalty Operations Improvements Customer Experience 335

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization.

Retail 284

Retail Social Media Presentation Customer Loyalty 284

Smile.io

MARCH 22, 2024

Whether you’ve been running a rewards program for a while or you’re relatively new to rewarding your customers , you need to make sure that the rewards and functionality you’re offering meet your needs and your customers’ needs.    If not, it may be time to migrate your loyalty program. 

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Groove

JULY 21, 2020

Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Segment and automate these campaigns based on user behavior, and create personalized blocks to meet customer needs. Interacting uniquely with each customers helps to instill trust in your brand and build customer loyalty.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 287

Marketing Customer Loyalty Omnichannel eCommerce 287

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Data Compliance All of Upsellit’s emails and SMS messages adhere to strict global regulations, ensuring compliance with data protection and privacy laws.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 271

Social Media Consumer Information Marketing 271

MagentoBrain

MAY 23, 2023

Be friendly and empathetic: Use a friendly and empathetic tone when speaking with customers. Offer solutions: Provide solutions that meet your customers' needs. Follow up: Follow up with your customers after their issue has been resolved to ensure their satisfaction.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Dynamic Action

FEBRUARY 23, 2024

However, while this idea seems obvious, putting the customer at the center of everything you do and truly understanding your customer can be more challenging than one might think. With increased digitalization and hyper-personalization, consumers are changing, and companies need to adapt quickly to meet these evolving expectations.

Customer 62

Customer Retail Webinar Customer Loyalty 62

Algopix

OCTOBER 15, 2023

By aggregating data from various sources, businesses gain a comprehensive understanding of customer behavior, preferences, and pain points. This knowledge is essential for making informed decisions and tailoring marketing efforts to meet customer expectations.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party Data and the Rise of Conversational Commerce.

Customer 206

Customer Retail Information Consumer 206

Groove

MAY 3, 2018

Smile.io – Loyalty Programs. Customer loyalty programs help establish repeat purchasers and turn them into evangelists. If you're an eCommerce store looking to use customer data to tailor email and social media marketing, Klaviyo can help. To setup the integration, visit the BigCommerce App store.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Wiser

AUGUST 28, 2023

Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits. A well-curated product mix not only meets the diverse needs and preferences of your audience, but also positions your brand as a reliable provider of choice.

Retail 146

Retail Fashion Information Customer Data 146

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

APRIL 23, 2023

At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase. However, the post-purchase phase is notorious for multiple issues that can affect the customer experience when unattended.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Smile.io

DECEMBER 7, 2023

A loyalty program should not be viewed as a static entity but rather as a dynamic element that evolves to meet the changing needs and desires of your clients. These tools generate valuable insights into customer behavior, allowing companies to fine-tune their loyalty programs effectively.

Shopify 93

Shopify Customer Loyalty Blog Improvements 93

Retail TouchPoints

FEBRUARY 2, 2021

Customer Data Can Refine Supply Chain Development Strategies. Therefore, it’s no surprise that 47% of retailers cited customer data analytics/loyalty programs as another major IT investment for the coming year. We saw a huge, huge uptick in people wanting to do that.

Supplies 167

Supplies Webinar Hobbies Customer Data 167

Retail TouchPoints

SEPTEMBER 17, 2020

Our recent research found brands that offer this kind of end-to-end “personalized commerce” not only see higher ROI, but they are also in the best position to quickly pivot their business to meet changing customer behaviors and deliver personalized messaging to accompany it.

eCommerce 191

eCommerce Mobile Channel Customer Loyalty 191

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

iVend

MAY 11, 2022

Create differentiation and awareness – imaginative promotions can create a customer experience that sets a retail business apart from its competition , and keep it at the forefront of shoppers’ minds. The data enables greater insights and further tailoring of future promotions.

Retail 52

Retail POS Technology Customer Data 52

MagentoBrain

MAY 4, 2023

It includes access to all of the platform's features, as well as dedicated support and custom data integrations. Setting up Magento Business Intelligence Involves several steps, including connecting your data sources, configuring your reports and dashboards, and customizing the platform to meet your specific needs.

Magento 52

Magento Payment Services Payments eCommerce 52

OracleBlogs

APRIL 16, 2020

As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. Achieving the objective with a loyalty program strategy is as much art as it is science. We all want to achieve overall loyalty objectives. Use external data services to enrich customer data.

Consumer 59

Consumer Customer Loyalty Arts Reference 59

Retail TouchPoints

FEBRUARY 18, 2021

JRNI Appointments helps automate the BHLDN appointment scheduling process, making it easy for associates to book meetings across all channels. Conley noted that this allows customers to “later continue their shopping journey with a friendly face or leverage our national pool of stylists.”

Retail 294

Retail Beauty and Health Books Omnichannel 294

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Personalize interactions: Tailor support interactions to individual customer needs and preferences.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Korona

MARCH 7, 2023

By taking advantage of this data, retailers can gain valuable perspective into how their customers shop and ultimately increase customer loyalty and overall sales. Using POS Gift Cards as a Loyalty Program The other significant advantage of POS-based gift cards is that they can also double as a loyalty program.

POS 52

POS Gifts Payment Services Merchant Services 52

RetailMinded

DECEMBER 21, 2022

As Manhattan Associates says best, your POS needs to “sell, engage and fulfill anywhere” and in 2023, this should top every retailer’s to-do-list to meet in performance expectations across all touch points of consumer and retailer connectivity. Promotions, Sales & Compassion Will Lead Marketing Agendas.

Retail 52

Retail Merchant Services Marketing Supplies 52

Smile.io

NOVEMBER 29, 2023

  🧲 “A lot of companies in this space don’t really fight to win over customers in the long term because they know that customers need the shoes from them rather than the brand needing the customers to buy the shoe. We want to focus on volume, customer loyalty, and retention for the long term.”

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Algopix

OCTOBER 21, 2023

Monitoring customer service KPIs helps you provide exceptional support. Measuring Customer Satisfaction and Support Effectiveness Customer satisfaction is a leading indicator of customer loyalty. Net Promoter Score (NPS): An indicator of how likely customers are to recommend your brand.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

Korona

OCTOBER 4, 2022

And for that, the right POS features can help your coffee shop build customer loyalty while improving your coffee shop’s operational efficiency and margins. Customer Facing Display To Improve Customers Checkouts. The right features in a point of sale system can help coffee shops stand out and build customer loyalty.

POS 52

POS Payment Services Merchant Services Point of Sale 52

Kibo

DECEMBER 14, 2021

To meet the demands of this unique consumer and help capture the generation’s growing spending power, retailers must continue to invest in new technologies and digital shopping experiences. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Ecommerce Platforms

OCTOBER 4, 2022

Data Analytics. Shopline provides a real-time analytics dashboard that gives insights into customer data, traffic, marketing performance, which products sell best, etc. With Shopline’s Pro versions (more about pricing in a sec), you can review up to a year’s worth of data. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Smile.io

AUGUST 1, 2022

Email and SMS are two of the best channels to use for retention as they create a direct communication path between you and your customer. With an omnichannel support strategy, brands can meet customer expectations and have conversations in real-time. Think about what a typical sale looks like.

Merchant Services 73

Merchant Services Marketing Payment Services Omnichannel 73

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. These criteria ensure you select a tool that not only meets current needs but also grows with your business.

Retail 41

Retail Operations Information Customer Loyalty 41