Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

Sporting Goods 83

Sporting Goods Customer Loyalty Customer Events 83

Optimizely

JUNE 27, 2017

When marketers think about attribution, they most often do so in terms of channel performance – how the channel is performing relative to itself, and how much revenue it generates. What product, when bought as a first purchase, is most likely to lead to customer loyalty down the line?

Channel 191

Channel Jewelry Marketing Customer Loyalty 191

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 73

Customer Loyalty Customer Retail Banking 73

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. By implementing a CRM solution, small retailers can compete.

Social Media 264

Social Media Multi-channel Customer Loyalty Shopify 264

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 317

Payment Services eCommerce Shipping Costs Multi-channel 317

Retail TouchPoints

SEPTEMBER 8, 2020

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways. Kohl’s Cash for every $50 spent during Kohl’s Cash promotional events.

Customer Loyalty 264

Customer Loyalty Gifts Events Channel 264

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. At one point we had a line of about 200 people during this event waiting to come into the True Religion locker room, and it was an incredible opportunity to speak with these players, to get their feedback about the product and the brand.

Fashion 229

Fashion Travel Multi-channel Games 229

Retail TouchPoints

AUGUST 18, 2023

Merchants that use CommentSold can now host live shopping events on TikTok from the CommentSold platform. We’re absolutely delighted to partner with TikTok and bring a brand-new channel to our community of Live sellers, retailers and brands,” said Gautam Goswami, CEO of CommentSold in a statement. TikTok is a key player in the U.S.

Merchant Services 187

Merchant Services Fulfillment Shipping Customer Loyalty 187

ESW

DECEMBER 4, 2023

In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly. It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. RTP: Sephora is known for having a rich customer experience.

Consumer 209

Consumer Gifts Events Customer Experience 209

Kissmetrics

OCTOBER 19, 2021

You’ve got customers coming into your store every day. Make sure they know about your website and social media presence by advertising your digital channels around the store. You could also offer points or a percentage off if your customer shares your social media pages with others or gets a friend to sign up to your digital channels.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Retail TouchPoints

JULY 28, 2020

In addition, “store associates and managers have taken on more responsibility over the years, from the buy online, pickup in-store trend to personalizing experiences for every shopper on every channel, while also having to be product and style experts,” said Oscar Sachs, CEO of Salesfloor in a statement.

Customer Experience 150

Customer Experience Customer Loyalty Omnichannel Channel 150

Groove

JULY 21, 2020

From small businesses to iconic brands, Klaviyo helps companies deliver unique and engaging experiences across email and other owned channels. Klaviyo's features let merchants transfer and store contact lists, personalize emails with the drag-and-drop design and tailor messages with events, properties and customer attributes.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

ESW

NOVEMBER 14, 2023

Here is what you should know before launching your event. A flash sale is an online event that taps into shoppers’ FOMO. This strategy can attract new buyers, increase loyalty, drive sales or offload excess stock. These events may last 24 hours or a couple of days. But how do you execute a successful flash sale?

Payment Services 88

Payment Services Payments Events Social Media 88

Retail TouchPoints

OCTOBER 27, 2021

. “We are thrilled to open our social marketplace more widely to brands, empowering them to build loyal, lasting connections with a coveted audience, tap into a new sales channel and bring shoppers the kind of personalized service that is all too rare in ecommerce,” said Manish Chandra, Founder and CEO of Poshmark in a statement.

Customer Loyalty 147

Customer Loyalty eCommerce Shipping Events 147

Wiser

JULY 25, 2023

Effective promotion not only creates awareness among potential customers but also helps to build a distinctive brand image, fostering long-term customer loyalty. They can also use social media platforms such as Facebook or Twitter to reach out to potential customers.

Small Business Retail 147

Small Business Retail Social Media PPC Events 147

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

365 Retail

DECEMBER 13, 2023

Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive. Generative AI also has huge potential to transform the customer service experience, and in turn drive customer loyalty.

Retail 65

Retail Gifts Shipping Costs Customer Loyalty 65

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io Build loyalty with first-time customers by enabling email marketing signup at checkout.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Increase Revenue in New Channels.

Customer 198

Customer Channel Technology Improvements 198

Wiser

NOVEMBER 29, 2023

These activities can be targeted at channel partners with incentives to encourage stocking and promotion of products, or they can be aimed directly at the consumer. Loyalty Programs: These are designed to reward repeat customers, foster customer loyalty, and encourage continued business.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Smile.io

NOVEMBER 17, 2022

Black Friday and Cyber Monday may be the main stars of the upcoming retail events, but Small Business Saturday is becoming just as popular. Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers.

Small Business Retail 80

Small Business Retail Social Media Omnichannel Customer Loyalty 80

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' Considering the years we all spent in various states of separation, getting back to in-person events was a welcome change of pace. This problem is twofold, first is the speed of adoption of new channels and experiences.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

lateshipment

MAY 14, 2022

And one of the best ways to do so is by keeping your customers informed at every event of their package journey via said shipping notifications. These notifications can usually carry the highlighted shipping event, the tracking number, a link to the tracking page, and most importantly a personal address to the shopper. .

Improvements 130

Improvements eCommerce Shipping Events 130

Retail TouchPoints

OCTOBER 16, 2023

These high-traffic shopping events don’t just present retailers with a chance to catapult profits. During this critical sales period, brands can leverage the increase in customer engagement to collect the data that’s needed to forge deeper, more meaningful customer relationships today.

Social Media 261

Social Media Consumer Information Marketing 261

Retail TouchPoints

SEPTEMBER 11, 2020

Brands and retailers are now tasked with figuring out alternate ways to drive the excitement, traffic and sales the doorbuster event guaranteed in the past. E-Commerce has become and will remain the primary selling channel for most retailers. This control ideally positions brands to encourage long-lasting customer loyalty.

eCommerce 195

eCommerce Operations Fulfillment Customer Loyalty 195

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Wiser

NOVEMBER 13, 2023

Their firsthand knowledge of the products and their direct interaction with customers positions them uniquely to build trust, provide personalized recommendations, and enhance customer loyalty. This is also a great method to attract potential customers or employees.

Social Media 148

Social Media Retail Events Recommendation 148

Wiser

SEPTEMBER 27, 2023

By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience. Ultimately allowing them to foster loyalty among existing customers while driving growth. Surveys are not just questionnaires.

Customer 146

Customer Retail Customer Retention Improvements 146

Kissmetrics

OCTOBER 29, 2020

If you know where your customers like to spend their time, you have a pretty good idea of the channels to target and the content to use. You should be able to identify the marketing channels that will work best for your business. There are lots of digital marketing channels you can choose from. SEO, PPC, Social media).

Marketing 363

Marketing Document Channel Social Media 363

Optimizely

DECEMBER 6, 2018

When you look at your customer’s data across channels, you can understand what they’ve purchased or browsed in the past, then recommend specific products that are tailored just to them. Reward your most loyal customers. Give exclusive access to events and new products. Well, yes and no.

eCommerce Marketing 210

eCommerce Marketing eCommerce Marketing Events 210

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. Retailers can add RFID hard tags to keep track of where items are in stores and what levels of inventory are available to customers.

Consumer 255

Consumer Supplies Fulfillment Technology 255

Retail TouchPoints

NOVEMBER 18, 2021

While retailers have taken most of the CX spotlight, shopping malls have had to do plenty of their own work to create a better experience for consumers across all channels. Make loyalty programs experiential and community-oriented. Listen to what your customers are saying.

Consumer 247

Consumer Merchant Services Social Media Technology 247

Wiser

JULY 25, 2023

Effective promotion not only creates awareness among potential customers but also helps to build a distinctive brand image, fostering long-term customer loyalty. They can also use social media platforms such as Facebook or Twitter to reach out to potential customers.

Small Business Retail 78

Small Business Retail Social Media PPC Events 78