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A Few North American Mobile Banking Apps Lead, But None Stand Out

Forrester eCommerce

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

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Exploring Retail Revolution: The Correlation Between Technological Advancements In Financial Services And Online Retail Success

RTP blog

By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.

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Banks: Your Customers’ Cross-Channel Experiences Are Shoddy (Or Worse)

Forrester Omnichannel

I had just encountered one of the broken or inadequate cross-channel experiences that millions of customers face every year. And as a result, the bank also failed to cross-sell me any products or services. In our new report, Design Better Cross-Channel Banking Journeys, we show that: Read more Categories: Digital Banking.

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A Juni Review: What Does This FinTech Company Have to Offer?

Ecommerce Platforms

This is where using the right mobile banking solution or financial platform becomes vital.So, today, we're looking at Juni , a FinTech solution that prides itself on providing financial services specifically for ecommerce merchants. Mobile App. At the time of writing, Juni has a mobile app in the works.

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The Next Generation of Shoppers Needs a Next-Generation Strategy

Retail TouchPoints

That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. Building this kind of omnichannel experience revolves around a combination of data analytics and mobile devices. They want shopping to be fast and fun — less of a process.

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Wealth Management Firms: You Need Videos On Your Websites And Apps

Forrester eCommerce

When digital channels such as websites arrived, they were designed in large part as “pieces of paper” delivered on a computer screen (thus, the still-widely-used term “web page”).

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#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’

Retail TouchPoints

To boost usage, Hemal Negarsheth, Associate Partner, Financial Services, Kearney, noted that retailers should employ varied techniques to pick up on data signals that indicate a shopper would benefit from budgeting flexibility, a key consumer motivator for using BNPL. Listen to what your customers are saying.

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