RTP blog

JULY 17, 2017

Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today. Retailers must create the ideal shopping experience across all channels, but many wonder whether it is achievable.

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Omnichannel Consumer Multi-channel Retail 150

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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Customer Multi-channel Channel Customer Experience 246

BigCommerce

JANUARY 7, 2019

Customers insist on more choices regarding where, when, and how they can purchase goods – including buying directly from brand…

Channel 355

Channel B2B Management eCommerce 355

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect. Omnichannel is here to stay.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

ESW

AUGUST 18, 2023

Rather, every detail of the shopper journey – from demand generation to last-mile delivery – is part of a multi-local commerce implementation. What is Multi-Local Commerce? How is it Different from Traditional Market Entry Approaches? Multi-local commerce prioritises the shopper.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it? They are also known as recurring clients.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kissmetrics

APRIL 20, 2021

BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. However, it requires synergy between online commerce channels and physical retail to succeed. What are the advantages of the buy online, pick up in-store strategy, and how can retailers deliver? Train Staff.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. With AI, brands can analyze customer behavior across shopping channels to provide highly customized product suggestions.

eCommerce 200

eCommerce Order Fulfillment Fulfillment Multi-channel 200

BigCommerce

DECEMBER 13, 2017

How to determine if you should sell on Amazon. How expanding to Amazon helped a Water Polo company successfully sell swimwear to Alaska. How to win the Buy Box, as told by Feedvisor, the unencumbered champion of Buy Box wins, where 82% of Amazon’s sales happen. Kai Klement, Co-founder and Multi-Million Dollar Merchant, KAVAJ.

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Definition Merchant Services Multi-channel Books 420

Omnisend

DECEMBER 14, 2023

Selling on multiple channels need not cost a fortune if you do it right. In fact, selling on multiple channels should bring in more value than the cost you’ll incur on setting up those retail channels. So how can you effectively incorporate multichannel commerce into your strategy? It’s not true. hours per day on it.

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Multichannel Social Media Payment Services Shipping Costs 78

Ecommerce Platforms

JANUARY 12, 2021

The NetSuite dashboard also displays data for specific timeframes, locations, and business channels. Users can view data from particular channels, individual, or all of the enterprise’s subsidiaries in the “Consolidated” setting. Email marketing drives 20% of the traffic to your ecommerce channels. Accounting. Order Management.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Omnisend

NOVEMBER 3, 2020

Integrating social media and email marketing means that you can leverage each channel to build the other, increasing the amount of personal touch points you have along your customers’ purchase journeys. Using these tactics, you can easily integrate social media and email marketing seamlessly and grow engagement on both channels.

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Social Media Multi-channel Channel Reference 148

RTP blog

DECEMBER 19, 2017

We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 
 Note: IDC has been credited with coining the term “omnichannel.”) Instead of being a museum, the store should be a destination.”

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Ecommerce Platforms

JANUARY 27, 2023

So, stick with us as we aim to answer the question: how to choose the best live chat software? This multi-media approach often leads to faster and more efficient problem resolution. To achieve this, you can usually instruct a chatbot on how to handle specific messages/questions. Let’s dive in!

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Live Chat Shipping Costs Multi-channel X-cart 104

Optimizely

MAY 16, 2017

The more you prioritize customer acquisition on one specific channel – in this case, web push – the more likely it is that you’ll potentially miss signals of intent and engagement opportunities found on other channels. Consider this multi-step process to promoting web push and increasing your opt-in rate: 1.

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Multi-channel Customer Loyalty Channel Omnichannel 150

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now. Forecast Sales.

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Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

NOVEMBER 30, 2021

The big challenge for marketers is figuring out how to motivate and reward recommenders contextually as they casually make recommendations, and retaining the authenticity of those recommendations. Omnichannel. Unobtrusive. With this in mind, word of mouth no longer has to be an elusive source of increased sales.

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Social Media Marketing Customer Recommendation 217

Retail TouchPoints

SEPTEMBER 15, 2021

Landlords need to be more flexible with retailers, not only in the duration of their space but how to get out of it and/or how they use it, so it can be more multi-purpose.” The digital channel has swelled up to really meet it, and it’s met it with a standard of excellence.

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Outdoor Omnichannel Vend Multi-channel 237

Kibo

JULY 24, 2020

This can be carried out in several different ways—such as through product recommendations, individually tailored emails, and more—and on many different platforms, making it an omnichannel-friendly marketing method. To fully leverage the benefits of content personalization, it needs to be part of an omnichannel strategy.

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Customer Multi-channel Recommendation Omnichannel 62

BigCommerce

DECEMBER 13, 2017

For brands already selling on Amazon, mastering these four areas will allow you to continually improve your rankings, your product offering and your revenue from Amazon as a channel. Here’s how to think through each aspect and bring your brand to world-class status on Amazon. Multi-channel fulfillment Lower shipping rates.

Shipping Costs 255

Shipping Costs Multi-channel Merchant Services Fulfillment 255

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Bryan Eisenberg

JANUARY 27, 2016

Let me tell you a story about how dynamic pricing issues and lack of cross-channel awareness created a negative message for a leading retail brand. The poor cashier didn’t have the authority, nor the know how to make the appropriate adjustment. It wasn’t our fault. The scanner at the checkout counter had the wrong price.

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Channel Customer Demo Games 157

Optimizely

AUGUST 8, 2017

How To Outrank And Take Business From Amazon. Tapping Into The Omni-Channel Nature of Today’s Consumer. Your customers are all omni-channel customers, you just may not realize it yet. Your customers are all omni-channel customers, you just may not realize it yet. August 15: eCommerce and Omni-Channel Growth Tactics.

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Multi-channel lightspeed Channel Customer Retention 210

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

Channel 61

Channel Games Payment Services Shipping Costs 61

Ecommerce Platforms

JUNE 22, 2023

Plus, both tools offer a variety of business models, with options for omnichannel selling, dropshipping, and more. With the Shopify commerce platform, small business owners can sell across multiple channels, and even combine online and offline stores, with POS connectivity. Of course, there are some major differences worth noting too.

Shopify 104

Shopify Payment Services Social Media Shipping Costs 104

ESW

APRIL 11, 2023

As a result, people flocked to the great outdoors like never before and outdoor brands with DTC channels saw revenues skyrocket. After all, how many tents or backpacks does one person need? Brands must also bolster multi-and omnichannel experiences and unified commerce strategies to reach customers at all possible consumer channels.

Outdoor 88

Outdoor Multi-channel Shipping Costs Apparel 88

Ecommerce Platforms

JUNE 20, 2023

In this article: Best Ecommerce Platforms With a Free Trial Best Ecommerce Platforms with a Free Plan How to Choose the Best Free Ecommerce Platform What are the Best Free Ecommerce Platforms? Plus, you can set up omnichannel selling strategies with point of sale integrations, social media, and more.

eCommerce Platforms 104

eCommerce Platforms Payment Services Payments eCommerce 104

Omnisend

NOVEMBER 17, 2020

If you’re running a WooCommerce store, you most likely already know the importance of staying in touch with your customers and that your audience uses various online channels. This is why the importance of omnichannel marketing can’t be understated. If you’re wondering how to harness the power of SMS messaging, read on.

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WooCommerce Marketing Multi-channel Merchant Services 88

Omnisend

MAY 31, 2023

But SMS is not the only channel that Omnisend supports. One of Omnisend’s strong points is that you can combine SMS, email, and push notifications for an optimal omnichannel marketing experience that drives sales. When it comes to marketing channels, Omnisend has a plethora of integrations to improve your reach.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

Ecommerce Platforms

DECEMBER 20, 2021

As your business evolves, you can tap into different HubSpot “Hubs” to access different features for sales, customer service, and marketing across a range of channels. However, you may need to dedicate a little more time to learning how to use everything. Pros: Fantastic selection of omnichannel marketing tools. Pricing ??.

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Omnichannel Social Media Live Chat Multi-channel 104

Retail TouchPoints

AUGUST 11, 2021

A multi-dimensional approach is best when assessing the right fit for your brand, advised Mohal, who said merchants should consider factors such as their current consumer base , category penetration , average unit retail (AUR) and who owns the customer relationship when evaluating their options.

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Other White Paper Multi-channel eCommerce 147

GetElastic

DECEMBER 21, 2021

The corporate bean counters that analyze spreadsheets will be pressing the business to push buyers down a more profitable path and likely begin question the value of ecommerce investments in favor of seeing recovery from more traditional channels. Read our Omnichannel Guide. Returns/Exchanges. Learn more with our complete guide.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

FEBRUARY 9, 2023

We’re a multi-threaded specialty retailer, meaning our categories are pretty broad — everything from key fob battery replacement and programming to device repair to marine batteries,” Detenber noted. “ Further complicating matters is how to contact a customer to keep them updated on the repair when they don’t have their phone.

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Customer Data Customer Omnichannel Electronics 179

Omnisend

JUNE 7, 2021

This is true whether they have smaller online sales channels or a handful of locations. Upgrading provides a robust omnichannel shopping experience with integration and cross-platform abilities. These merchants will benefit from the region-specific Shopify Plus features, such as multi-currency transactions. What is Shopify Plus?

Shopify 107

Shopify Merchant Services Multi-channel eCommerce Platforms 107

Korona

APRIL 1, 2021

Digital channels and the ability to keep in constant and instant communication with shoppers have made this easier than ever. There are different retailing channels for any type of business. Instead, focus on a few areas where you can increase your omnichannel marketing and grow your presence. You should be no different!

Multi-channel 52

Multi-channel Channel Small Business Retail Retail 52

Demac Media

OCTOBER 20, 2017

It’s hard for retailers to get in front of customers, so your best approach is to connect the two, and create leverage through your offline channels. Stores as a channel help acquire customers, sell product, build your brand, and are profitable! The post 9 Offline Sales Channel Strategies to Drive Growth! CREATE A COMMUNITY.

Channel 37

Channel Multi-channel Merchant Services Shopify 37

GetElastic

JULY 8, 2022

Merchandise appropriately and effectively: When brands have instances of “multis;” or multiple brands under the parent umbrella, or regions with varied currencies, or perhaps complex catalogs with thousands of SKUs, they need the agility to present the right information to the right customer at the right time.

eCommerce 78

eCommerce B2B Beauty and Health Multi-channel 78