Kissmetrics

JUNE 8, 2021

Have you defined the distribution channels that will be used by your company? In short, distribution channels determine the path goods will take from the manufacturer to the final consumer. There are many types, formats, and levels of distribution channels. What Are Distribution Channels? Direct Channels.

Channel 263

Channel Magazine Consumer Operations 263

Retail TouchPoints

NOVEMBER 18, 2022

But with new dynamics — such as new digital channels, inevitable delivery delays and the rise of purpose-driven buying — come new opportunities for brands and retailers to reach parents and family members buying for baby. The second was a survey of 2,600 parents as well as their extended family and friends.

Gifts 289

Gifts Jewelry Consumer Toys 289

Retail TouchPoints

FEBRUARY 12, 2025

The survey results uncover five key traits and behaviors. CTV ad formats and capabilities integrate into other digital advertising channels and, in turn, can support a more robust set of business goals. But simultaneously, they feel pressure to be on every channel possible to drive visibility, awareness and intent.

Social Media 191

Social Media Channel Webinar Marketing 191

Forrester eCommerce

JULY 6, 2020

Digital customer experience has become a top-3 growing priority according to our recent COVID-19 Service Provider Pulse Survey. experiences on their digital channels using assets like video or even 3D renderings, an increasing number have turned to digital asset management (DAM) to better manage the […].

Customer Experience 435

Customer Experience Channel Management Customer 435

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 264

Consumer Fulfillment Supplies Technology 264

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Forrester eCommerce

AUGUST 1, 2024

It’s always an exciting time when we gather survey data and insights from our client conversations to produce a set of collective recommendations that B2B marketing executives should consider for the year ahead. Today, Forrester released our 2025 Budget Planning Guides.

B2B 443

B2B Marketing Recommendation Channel 443

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. ” This year’s survey encompasses the opinions and behaviors of 2,020 U.S.

Games 310

Games Social Media Multi-channel Consumer 310

Retail TouchPoints

MARCH 14, 2025

Proactive Experimentation in 2025 and Beyond Source: Marketing Leaders Want to Meet AI Search Head-On: New Survey Results As new technologies are being introduced rapidly, now is the time for proactive experimentation to see what works for your brand. The good news? Marketers are ready for it.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

DECEMBER 6, 2024

We have a comprehensive data-gathering process that includes traditional focus groups, surveys and social listening, alongside retail tests in our stores across the country. Peterson: At Carter’s, we prioritize listening to parents, particularly millennials and Gen Z, because their feedback has been the catalyst for this brand refresh.

Apparel 289

Apparel Fashion Social Media Consumer 289

Kissmetrics

MARCH 5, 2021

Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. With this integration, you can create and send automated reports to specific Slack channels that include segments, dimensions, custom metrics, e-commerce data, and goals.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

MARCH 11, 2021

The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S. The survey found that returning an item ranked as the No. 85% of surveyed retailers ranked inventory accuracy as a top priority to improve BOPIS and curbside pickup options. A frictionless return experience is critical.

Fulfillment 321

Fulfillment Order Fulfillment Shipping Costs Social Media 321

BigCommerce

OCTOBER 12, 2017

So, we decided to go to that source –– and survey more than 1,000 online business owners, ecommerce managers and brand marketers on what they are planning and expecting for the 2017 holiday season. Which sales channels produce the most holiday ecommerce revenue. The tools most brands use to measure success of these campaigns.

eCommerce 410

eCommerce Shipping Costs Social Media Multi-channel 410

Retail TouchPoints

JANUARY 5, 2023

Retail Dive reported on a Morning Consult survey which revealed that 85% of U.S. Meanwhile, in a survey commissioned by Wildfire, we found that 90% of respondents are more interested than ever in getting discounts, using coupons and earning cashback rewards when shopping online, due to rising prices. More Efficient Marketing Channels.

Shipping Costs 290

Shipping Costs Merchant Services Channel Consumer 290

Retail TouchPoints

JANUARY 16, 2024

According to data from ClearSale’s latest survey of consumer attitudes on ecommerce, fraud and CX, there’s a striking range of opinions about personalization among generations. trillion in spending power , according to the ESW Global Voices Survey, Gen X: Personalization? Consumers in this age group are truly digitally native.

Customer 289

Customer Improvements Consumer Recommendation 289

Retail TouchPoints

SEPTEMBER 12, 2024

But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. In the final interactive report , they revealed how focusing on contextual relevance, culture and value can create a winning holiday strategy across all channels.

Retail 306

Retail Merchant Services Channel Consumer 306

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 278

Omnichannel Fulfillment Customer Retention Channel 278

Groove

DECEMBER 5, 2024

Marketing Hub The HubSpot features in Marketing Hub pull together all of the information, content generation support, and communication channels you need to connect with leads and convert them into customers. It offers a shared inbox that pulls together multiple communication channels in a single location.

eCommerce 293

eCommerce Marketing B2B Management 293

Retail TouchPoints

APRIL 3, 2023

households own a pet, according to the APPA National Pet Owners Survey. Like many retail and CPG brands, Myos Pet taps into a combination of channels, from email to social media and SMS, to engage with its customers. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 261

Payment Services Social Media Subscription Channel 261

Retail TouchPoints

AUGUST 30, 2023

based survey conducted by Dynata. Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

SEPTEMBER 18, 2020

For retailers, the stakes of customer satisfaction and engagement that come with a digital world are extremely high: In one recent survey, nearly 70% of consumers said that page speed influences their decision to purchase, with 15% saying that slow loading times would send them to a competitor’s site. What exactly does this mean?

Consumer 340

Consumer Retail Customer Experience Live Chat 340

Retail TouchPoints

SEPTEMBER 27, 2023

Indeed, the study — which over a one-week period in May 2023 surveyed 779 adults who had purchased a product or service from a new-to-them brand within the previous six months — made clear that shopping is now an ongoing part of daily life for most consumers, rather than an occasional, or often even intentional, behavior.

Social Media 299

Social Media Multi-channel Consumer Comparison Shopping 299

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers. “We

Gifts 264

Gifts Social Media Shipping Costs Consumer 264

Retail TouchPoints

JULY 11, 2022

It doesn’t matter what channel or touch point, your customers and employees should have a sense of consistency every time they interact with your brand. Tip #2: Gen Z Is unlikely to complete a traditional CX or EX survey. Get ready for a mic drop moment: Gen Z is simply less likely to fill out a traditional survey.

Customer Experience 306

Customer Experience Social Media Customer Live Chat 306

Retail TouchPoints

DECEMBER 22, 2021

Luxury goods were the fastest-growing cross-border ecommerce category in the first half of 2021, increasing by 50% compared to the end of 2020, according to ESW’s Global Voices pulse survey of 15,000 consumers across 14 countries. The ESW survey found that 42% of consumers are willing to buy from brand websites outside of their own country.

eCommerce 277

eCommerce Consumer Channel Travel 277

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023. The percentage using third-party companies also rose, from 29% to 38%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

Kissmetrics

FEBRUARY 15, 2021

You’ll have a different audience on each of your social media channels, and your content needs to reflect that. These include: Instagram post scheduling Twitter post scheduling video publishing to multi social media channels cross-publishing. Use Tools to Manage Comments on Your Social Media Marketing Channels.

Social Media 358

Social Media Marketing Multi-channel Channel 358

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). Bringing together software engineers, designers and analysts, the group will be tasked with the rapid evolution of Pandora’s digital customer experience and driving sales through digital channels.

Jewelry 269

Jewelry Multichannel Retail Merchant Services 269

Retail TouchPoints

JUNE 10, 2022

More than two-thirds of shoppers overall are already familiar with the metaverse, but the percentages for each generation vary widely, according to KPMG’s Go boldly, not blindly, into the metaverse Consumer Pulse Survey. However, new channels also mean new expectations. The market could reach $783.3 billion in 2024, up from $478.7

Social Media 278

Social Media Channel Technology Customer 278

Retail TouchPoints

OCTOBER 18, 2021

A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation. Connect every channel. That’s a problem. Only 33% say those experiences are relevant and connected.

Customer Experience 298

Customer Experience Customer Channel Omnichannel 298

Forrester eCommerce

MAY 13, 2024

In Forrester’s Marketing Survey, 2024, nearly 900 global B2B Marketing executives and operations leaders indicated they expected an overall Marketing budget increase. Breaking that down further, 67% expected their technology budget to increase, 62% anticipated a larger programs budget, and even 59% projected to spend more on personnel.

B2B 293

B2B Marketing Operations Technology 293

Retail TouchPoints

JUNE 3, 2022

Social commerce opens a two-way communication channel between your brand and potential shoppers. A Sprout Social survey revealed that 71% of consumers used social media more in the last year than in the past, and 34% admitted to using that time to learn about brands, products and services.

Social Media 297

Social Media Consumer Electronics eCommerce Electronics 297

Retail TouchPoints

FEBRUARY 25, 2022

The explosive growth of China’s luxury fashion sector is being driven by a major influx of new shoppers: 50% of customers entered the market just in the past 12 months, and this group is expected to drive 80% of its growth, according to a survey by Oliver Wyman. “That’s the channel for influence,” said Williams.

Social Media 304

Social Media Marketing Gifts Channel 304

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. We wanted to take a really disciplined look at the channels consumers are using, why they choose these channels at different times and how the economy impacts these decisions as well as the brands they shop in general.” Will 2024 be the Year of the Mobile App?

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

FEBRUARY 24, 2023

Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. The same survey shows almost half of consumers have started or increased purchases from a company because they trust it, and 33% have paid a premium for trust. Pre-pandemic, that number was 70%.

Consumer 283

Consumer Social Media Recommendation Apparel 283

Retail TouchPoints

JULY 14, 2021

To fully understand current practices, challenges and opportunities, CI&T conducted qualitative interviews and quantitative surveys with 115 executives at big-box retailers and CPG suppliers. Suppliers are breaking down their demand forecasts geographically, while retailers are breaking them down by channel.

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264