365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. While 61% of brands invested in the development of their loyalty strategy during the pandemic, more than two thirds (72%) of respondents are now planning a further revamp within the next three years.

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

FEBRUARY 10, 2021

Savage X Fenty was launched in 2018, and the brand is coming off a banner year with revenue growth of 200% and an increase of more than 150% in its active VIP member base, according to the company. “In Lingerie is about celebrating your body and that’s what Savage is all about,” said Rihanna in a statement.

Fashion 147

Fashion Retail Customer Loyalty Management 147

Retail TouchPoints

JULY 20, 2020

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. In today’s age, sustainable fashion matters. How Is Excess Inventory Optimized?

Shipping Costs 148

Shipping Costs Retail Customer Loyalty Fashion 148

Retail TouchPoints

JUNE 9, 2021

The biggest corporate push has been in fashion, and it’s working: 75% of its private label brands are in fashion, and according to Amazon (see exhibit below), fashion private label sales account for 9% of its total fashion first-party (meaning direct or 1P) sales. How Did Amazon Launch so Many Brands so Fast?

Shipping Costs 283

Shipping Costs Consumer Fashion Presentation 283

Retail TouchPoints

SEPTEMBER 22, 2022

This type of localization benefits the consumer by providing a more seamless, personalized and successful shopping experience, and it benefits the retailer by increasing customer loyalty and overall sales. If a store is devoid of desired colors or sizes, or the product itself, this will inevitably result in customer dissatisfaction.

Customer Loyalty 255

Customer Loyalty Social Media Customer Experience Fashion 255

Retail TouchPoints

DECEMBER 13, 2023

With trends changing rapidly in the beauty industry, companies must adapt their packaging options to satisfy their customer base. Here are three packaging trends that are emerging across the market: Refillable packaging: Customers are favoring brands that have implemented upcycling initiatives, such as refillable product packaging.

Beauty and Health 195

Beauty and Health Social Media Consumer Customer Loyalty 195

iVend

JUNE 6, 2022

iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty. Read more Consumers are drawn to brands that reflect their own convictions, with 62% wanting companies to tackle the social, cultural, environmental and political issues that they care about the most.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

365 Retail

MAY 9, 2024

This level of customisation not only fosters stronger customer relationships but also drives higher conversion rates and revenue growth. This allows chatbots to engage with customers in real-time. This means retailers like Amazon can adjust prices dynamically, thereby maximising revenue while remaining competitive in the marketplace.

Retail 52

Retail Fashion Technology Customer Loyalty 52

UpSellIt

FEBRUARY 22, 2024

Firstly, let’s provide some insight into the company behind the Website Experience Solution — that would be us, Upsellit. We’re a leading conversion optimization partner and we create hyper-personalized solutions to increase conversions, order values, customer loyalty, and more.

Conversion Optimization 134

Conversion Optimization Recommendation Customer Loyalty Merchant Services 134

Retail TouchPoints

JUNE 7, 2022

In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience. This shift will be especially impactful in subjective and highly personal industries, not only with music but also with things like art and fashion.

Recommendation 253

Recommendation Arts Retail Consumer 253

Retail TouchPoints

JUNE 22, 2023

As a company, we place a huge premium on creativity. Rentals and Resale Help Expand Reach Anthropologie parent company URBN also owns Nuuly , a clothing rental and resale company. That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visual merchandising and store design.

Customer 243

Customer Clothing Consumer Fashion 243

Retail TouchPoints

JULY 10, 2023

Companies are racing to adopt it. Generative AI can analyze customer data, perform social media sentiment analysis and create custom journeys to offer personalized product recommendations like a stylist does and even discounts on items the AI believes a customer wants most in order to drive revenue.

Merchant Services 262

Merchant Services Shipping Costs Retail Social Media 262

Optimizely

JULY 19, 2018

Not only is the repeat purchase at risk in these scenarios—so is customer loyalty. Do you really want to attract a customer base that shops only when there’s a sale involved? . Save for the odd one-off sale a year, the menswear fashion brand sticks to hooking new customers with their high-quality products.

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

ESW

DECEMBER 4, 2023

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retalon

SEPTEMBER 24, 2020

The bankruptcy of notable fashion retailers like Neiman Marcus , J.Crew , and Pier 1 were an inevitability (sped up by the circumstances of the pandemic), because these giants were not adapting fast enough to the digital age. Successful Digital Transformation in Fashion Relies on Empathetic Customer Engagement. The Takeaway.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 198

POS Merchant Services Supplies Improvements 198

Optimizely

SEPTEMBER 18, 2018

But it paid off, as the company sold 50,000 pieces of luggage in its first year and is already turning a profit. Need Supply Co has grown its fan base by embracing indie fashion designers, as well as designer labels that weren’t available in its native Richmond, Virginia back in the pre-internet days of the early 1990s.

B2C 261

B2C Fashion Magazine Jewelry 261

Retail TouchPoints

NOVEMBER 9, 2020

And with the total CPG market estimated to be worth roughly $2 trillion, according to The Shelby Report, there’s an incredible opportunity for CPG brands to revitalize their business models to meet customers where they are. Customer satisfaction with subscriptions is high, but loyalty is elusive.

Customer 265

Customer Subscription Food and Beverages Shipping Costs 265

Retail TouchPoints

MARCH 15, 2021

Repeat customers, loyalty, positive feedback — those kinds of things are the only way you can judge how well you’re doing.”. Learning how to best use tech takes time, and companies willing to put in the work will be ahead of the curve in both expertise and knowledge once these new experiences become mainstream.

Home Furnishings 229

Home Furnishings Presentation Toys Technology 229

ESW

JULY 12, 2023

Strengthens Customer Loyalty Posting all reviews – not just the positive ones – shows consumers a brand cares about their opinions, greatly enhancing customer loyalty and brand perception. In fact, customers are 63% more likely to buy from a company they feel good about.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. In the ticketing world, many artists require ticketing companies to use strong bot mitigation.

Retail 231

Retail Beauty and Health eCommerce Social Media 231

365 Retail

JUNE 2, 2021

Online brands are starting to recognise the appetite for personalised shopping experiences and one of the most significant changes in the fashion industry is the demand for more personal try-on experiences. . Fashion brands have the biggest opportunity for online personalisation.

Fashion 90

Fashion Social Media Arts Customer Loyalty 90

Retail TouchPoints

FEBRUARY 1, 2021

The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. Others didn’t plan to have them in the works for another one to three years.

Customer Experience 269

Customer Experience Customer Omnichannel Social Media 269

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. YoY growth. YoY, respectively.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Wiser

NOVEMBER 13, 2023

The Concept of Employee Advocacy Employee advocacy refers to the act of employees actively promoting and advocating for their company and its products or services. This internal advocacy can take various forms, from sharing company-branded content on social media to word-of-mouth recommendations, or even wearing company-branded attire.

Social Media 148

Social Media Retail Events Recommendation 148

Wiser

MAY 30, 2023

It’s more important now than ever before that companies reconsider the way they function and try to transform into successful and sustainable business models. Such as: Increased Consumer Satisfaction One of the most significant benefits of sustainability for organizations is improved customer satisfaction. Don’t worry!

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. The company has recently announced the start of a game “M.I.Q The Benefits of Social Commerce to eCommerce Businesses. Under Armour has more than 10.9

Social Media 246

Social Media eCommerce Gifts Article 246

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. Custom framing company Framebridge takes a storytelling approach to its content marketing. That’s where content marketing comes in.

eCommerce 210

eCommerce Blog Article Games 210

RetailMinded

JANUARY 10, 2024

In fact, this is a huge appeal to customers across the generations and has opportunities that appeal to many categories that include home decor, beauty and wellness, accessories and fashion, paper goods, pet products, kids and baby goods, and jewelry. Learn more here.

Small Business Retail 86

Small Business Retail Shipping Costs Retail Multi-channel 86

Kissmetrics

OCTOBER 29, 2020

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. This means 62 percent of companies are unprepared. Why You Need a Digital Marketing Strategy.

Marketing 363

Marketing Document Channel Social Media 363

Kissmetrics

MARCH 22, 2018

In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas. Most businesses under-invest in customer loyalty, even though establishing some type of loyalty program is one of the most obvious ways retailers enhance their customer experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Shopping Signals

JANUARY 12, 2024

And Sophia Amoruso went from selling vintage fashion on eBay to creating the hugely popular Nasty Ga l brand. Her journey even included bankruptcy before eventually selling her company for $20 million. – Building Customer Loyalty It’s not enough to just get customers to your site through marketing.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 48% of companies use data analysis, machine learning, or AI tools to address data quality issues.

B2B 146

B2B eCommerce Customer SEO 146

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. The LIKEtoKNOW.it In fact, 10%. Ed Kowalski is Assistant VP for Retail Marketing at Sutherland.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Kissmetrics

JUNE 7, 2021

Customization is a powerful e-commerce element and one that massive brands have taken advantage of. Companies like the Personalization Mall pride themselves on offering fully personalized merchandise at affordable prices. Shopping for loved ones can be challenging enough, but trying to find fashionable clothes and shoes for them?

eCommerce 219

eCommerce Marketing Social Media Events 219