Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. Customer support. Operations.

Customer Loyalty 307

Customer Loyalty Operations Improvements Customer Experience 307

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers.

Retail 253

Retail Social Media Presentation Customer Loyalty 253

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 266

Marketing Customer Loyalty Omnichannel eCommerce 266

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 200

Shipping Costs Improvements Live Chat Retail 200

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 135

Consumer Payment Services Fulfillment Multi-channel 135

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 187

eCommerce Order Fulfillment Fulfillment Multi-channel 187

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. SKUs are the lifeblood of any retail operation, helping keep track of the thousands — even hundreds of thousands — of items in inventory. And there’s plenty of money at stake.

Merchant Services 257

Merchant Services Shipping Costs Retail Social Media 257

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Retail Customer Loyalty Games 95

OracleBlogs

APRIL 16, 2020

Today, retail marketers are challenged to connect with consumers in new and changing ways as traditional channels wane in light of the current situation. As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. Understand the power of loyalty. So, what more can we do?

Consumer 59

Consumer Customer Loyalty Arts Reference 59

RTP blog

NOVEMBER 19, 2018

Here are a few areas to consider this holiday season: Ramp Up Consumer Engagement Where Needed Holiday shopping can be a make-or-break experience regardless of which channel customers are spending their time in. A smarter store makes for a faster, more efficient store ecosystem for customers and associates to enjoy. Click here.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. An Introduction to PCI Compliance.

Payment Services 259

Payment Services Retail Electronics Information 259

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 282

eCommerce Shipping Costs Channel Operations 282

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

UpSellIt

JULY 13, 2023

Each channel operates independently, catering to different customer segments. Omnichannel & Multichannel Key Differences Integration and Consistency: Multichannel retailing lacks integration and operates through independent channels, whereas omnichannel retailing seeks to unify channels and create a connected brand identity.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Kissmetrics

JUNE 1, 2018

Keep your customers from cheating on you. And, just as the number of ecommerce companies have exploded, so too has the consumer’s opportunity and willingness to switch brands. Consumers are inundated with Facebook and Instagram ads, and don’t bat an eye at the notion of switching from one shop to another, or to Amazon.

Customer 279

Customer Marketing Shopify Demo 279

Wiser

AUGUST 28, 2023

With an optimized retail assortment strategy, focusing on factors such as understanding customer preferences, analyzing market trends, and optimizing inventory management, you can significantly enhance your retail operations and drive business success.

Retail 146

Retail Fashion Information Customer Data 146

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 17, 2020

When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”. Advanced personalization should be used across the entire customer lifecycle, from the initial click all the way to post-purchase and even throughout potential return cycles.

eCommerce 173

eCommerce Mobile Channel Customer Loyalty 173

Retail TouchPoints

FEBRUARY 2, 2021

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early days as many manufacturers and retailers were forced to shut down operations. Customer Data Can Refine Supply Chain Development Strategies. Supply Chain Transparency: More Than Just Good PR.

Supplies 145

Supplies Webinar Hobbies Customer Data 145

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. What Customers See ATMs have been in place for decades, with increasing functionality from year to year. This assists with customer data protection and privacy regulations.

Technology 150

Technology Retail Operations POS 150

RetailMinded

DECEMBER 21, 2022

It’s no secret that inflation and supply will continue to impact retailers and consumers alike, but what else can retail decision makers anticipate and more so, how can they best prepare for a productive and profitable year ahead? Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Retail TouchPoints

JULY 26, 2023

Today’s fast-paced world leaves consumers strapped for cash and time. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 174

Fulfillment Operations Shipping Costs Order Fulfillment 174

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. They offer a competitive advantage by delving into consumer behavior and operational insights.

Retail 41

Retail Operations Management Improvements 41

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Prescriptive analytics suggests actionable steps based on analyzed data.

Retail 41

Retail Operations Information Customer Loyalty 41

Steve Dennis

MAY 13, 2018

Macy’s operating margin is just over 6%. Given the significant headwinds from growing logistic costs, the fact that profits improved dramatically suggests that both product margins and non-logistics operating costs are starting to be leveraged in more powerful ways. So who has the best profitability? Yet a few things seem clear.

Shipping Costs 76

Shipping Costs Retail eCommerce eCommerce Marketing 76

Smile.io

NOVEMBER 29, 2023

  In the sneaker re-sell market, Side Kicks works with sellers and end consumers to offer rare, limited-edition shoes without carrying an expensive inventory. In a competitive market where demand consistently exceeds supply, founder Mo Farhadi knew they would have to operate differently to stand out. 

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. CUSTOMER RELATIONSHIP AND EVENT MANAGEMENT. Plus, you can customize all menus with custom sizes, promotions, and loyalty benefits.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

SellBrite

MAY 13, 2019

As customers are becoming wiser to the potential ethical and environmental elements of ecommerce, sellers need to remain aware of the link between consumers’ value systems and what they buy. Customers have begun to express concerns about the link between ecommerce and packaging waste , for example.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Customer Relationship and Event Management. Plus, you can customize all menus with custom sizes, promotions, and loyalty benefits.

POS 52

POS Payment Services Point of Sale Events 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

10 Ways Mobile POS System Can Help Retailers Stay Fully Operational with Fewer Associates. Streamline Operations Between the Back and Front of the Store. In a retail environment, there is often a minimal delineation between the front and back of store operations. Build Customer Loyalty. Instant Product Search.

Payment Services 74

Payment Services POS Mobile Operations 74

ESW

OCTOBER 21, 2019

Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. An overwhelming majority of consumers say they would be inclined to join a program offered by an established brand they know. Perhaps you’re thinking of creating your own program, too.

Shipping Costs 87

Shipping Costs Customer Payments Payment Services 87

Steve Dennis

NOVEMBER 26, 2018

Nordstrom–not only one of my favorite places to shop but also a brand I regularly feature in my keynotes on remarkable retail–recently reported strong quarterly operating performance and raised its outlook. So, naturally the stock promptly got whacked –and continues to be caught up in the market downdraft.

eCommerce 88

eCommerce Department Stores Games Channel 88

Korona

OCTOBER 7, 2022

Check out this blog to learn more about liquor store inventory management and how POS software can streamline inventory management and all operations in a liquor store. Your staff simply swipes a customer’s ID card, and KORONA POS reads the magnetic strip on the back. Customer relationship management (CRM).

Management 52

Management Payment Services POS Point of Sale 52