lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. The easier option is in fact to move away from giant e-Commerce marketplaces.

eCommerce 223

eCommerce Merchant Services Games Payment Services 223

Kissmetrics

SEPTEMBER 11, 2020

How can you attract the customer base you want, while also collecting reviews and ratings in one place? Most importantly, how can you interact with consumer reviews to put your business in the best possible light? A crowd-sourced business review platform for consumers, Yelp is also an excellent place for businesses to be found online.

eCommerce 331

eCommerce Shipping Costs Consumer Mobile 331

Retail TouchPoints

JUNE 28, 2022

forcing retailers to grapple with remaining relevant to increasingly price-sensitive consumers. Illustrating the consumer response to the Fed’s activity, on June 15 the U.S. While retailers can do little to affect world events and macro inflation, they can make use of an often underused asset they already have: customer data.

Customer Data 270

Customer Data Customer Retail Consumer 270

365 Retail

MARCH 10, 2024

As more companies rely on online sales and marketing, the e-commerce landscape is growing. If you want to launch an e-commerce business or just plan to stay competitive, it’s essential to be aware of the trends that redefine the industry landscape. Let’s explore the paramount e-commerce trends of 2024.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 263

eCommerce Omnichannel Channel Department Stores 263

Retail TouchPoints

MARCH 3, 2023

Personalization is now a hygiene and customers have come to expect it regardless. Source: McKinsey However, personalization is no longer limited to targeted offers in the current landscape; it now covers the entire customer journey. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 227

Consumer Customer Loyalty Customer Experience Recommendation 227

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy.

Customer Data 226

Customer Data Marketing Customer POS 226

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Forrester eCommerce

JUNE 22, 2023

Marketers want to capture as much zero- and first-party data as possible, whether that’s email addresses, marketing opt-ins and other consent, or more granular data about who a customer is and what they’re interested in.

Customer Data 195

Customer Data Customer Marketing Consumer 195

GetElastic

OCTOBER 6, 2022

eCommerce 101: API for eCommerce and Why It’s Important. Today, virtually anyone is able to launch an eCommerce instance to appeal to the rise of online shoppers. Their customer shopping flow is simple and seamless. But most of all, the #1 criteria to success in the eCommerce industry is speed.

eCommerce 144

eCommerce Payment Services Document Events 144

Retail TouchPoints

FEBRUARY 9, 2023

But that same wave of electronic innovation that gave rise to Batteries Plus also put a drain on the retailer’s business as ecommerce began to take hold. Over the last decade or so, Batteries Plus has struggled to find its place in the world of digital retail, even as consumers have become ever more reliant on battery-powered devices.

Customer Data 179

Customer Data Customer Omnichannel Electronics 179

Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. But not everything is better online.

eCommerce 252

eCommerce Omnichannel Comparison Shopping Recommendation 252

Fabric

MARCH 19, 2024

Like synchronized clockwork, delivering world-class e-commerce experiences requires a high level of coordination and collaboration. Critical commerce functions must connect and work together flawlessly. To meet their needs, retailers need to adapt quickly and deliver seamless omnichannel experiences.

X-cart 130

X-cart eCommerce eCommerce Platforms Omnichannel 130

Kissmetrics

MARCH 23, 2018

When it comes to e-commerce marketplace dominance, Amazon is at the top of the food chain. Use customer data to inform your business. Amazon collects data on every single customer of their 300 million customers. Kindle book recommendations based on data from Goodreads. online retail sales.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. Why is Ecommerce Profitability So Elusive?

Shipping Costs 281

Shipping Costs eCommerce Retail Merchant Services 281

GetElastic

JANUARY 30, 2020

The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020. If your business collects, purchases, or uses the personal data of California residents in any way, the CCPA may impact your business. What is the California Consumer Protection Act (CCPA)?

eCommerce 88

eCommerce Customer Data Information Consumer 88

ESW

SEPTEMBER 3, 2018

International eCommerce has grown dramatically in recent years, and the trend is likely to continue. Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. But those retailers who embrace cross-border eCommerce will, in fact, rule the world.”.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

GetElastic

AUGUST 12, 2021

Today, virtually anyone is able to launch an eCommerce instance to appeal to the rise of online shoppers. However, if you are a business that is committed to your digital strategy and outpacing the competition, you are very much aware that not just any regular eCommerce instance will be sufficient. What is an eCommerce API?

eCommerce 148

eCommerce Payment Services Document eCommerce Platforms 148

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Amazon’s disruption to commerce has been so profound, there is a term for it: The Amazon Effect. But in order to compete, brands need to do just that.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

MagentoBrain

MAY 9, 2023

E-commerce platforms have made it easier than ever for businesses to sell their products and services online, but with so many options available, it can be difficult to determine which platform is right for your business. One of the most important factors to consider when choosing an e-commerce platform is scalability.

eCommerce Platforms 52

eCommerce Platforms eCommerce Magento Payment Services 52

Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. If you’re not careful, technology can disrupt the customer journey in a negative way. RTP: How has the pandemic impacted consumer behavior and the need for human connection the most?

Customer Data 259

Customer Data Customer White Paper Technology 259

Retail TouchPoints

FEBRUARY 11, 2021

As ecommerce sales continue to surge for recreation products, outdoor gear and clothing retailer Backcountry is elevating its digital game by mining customer data to deliver a better experience and offering. The solution also includes a proprietary value-tracking capability.

Management 162

Management Consumer Specialty Retailers Outdoor 162

Steve Dennis

OCTOBER 9, 2017

Given the continued rapid growth of online shopping, it might seem crazy to suggest that the era of e-commerce is coming to an end. For consumers, it’s simply “commerce,” and retailers that want to thrive, or survive, need to fully embrace a one brand, many channels strategy.

eCommerce 103

eCommerce Channel Books Download 103

RTP blog

JUNE 29, 2018

Below are several ways retailers can market more effectively to engage their customers and reduce cart abandonment. Although mobile devices account for over half of all traffic in e-Commerce, often the online shopping experience is not optimized for mobile.

eCommerce 150

eCommerce Retail Omnichannel Mobile 150

Retail TouchPoints

APRIL 23, 2024

This first-mover status was likely enabled by Hudson Bay Company’s decision to split the Saks Fifth Avenue brick-and-mortar and ecommerce offerings into two separate companies back in 2021.

Retail 229

Retail Customer Data Customer Experience eCommerce 229

BigCommerce

FEBRUARY 13, 2018

When it comes to ecommerce, a word that first comes to mind is growth. Ecommerce expert Gary Hoover’s research shows that just in the last 14 years, the growth of ecommerce companies has skyrocketed across the board. In fact, growth projections estimate that by 2022, ecommerce revenues will exceed $638 billion in the U.S.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? consumers (75%) have been researching and making purchases in both online and brick-and-mortar stores.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. We’ve always talked about shipping costs being high if you’re running a successful ecommerce site, but it’s more than that.

eCommerce 294

eCommerce Shipping Costs Channel Operations 294

Optimizely

FEBRUARY 26, 2021

Ecommerce business sales will continue to make up a large portion of retail sales in 2021, with in-store sales increasing slowly as businesses and retailers reopen cautiously. You have a small marketing team and your customer data is dispersed across multiple segments, i.e. rewards programs, customer support, purchasing patterns, etc.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

Groove

JUNE 16, 2023

With new online merchants popping up every day, you should be looking to maximize the success of your eCommerce website in every way possible. If you are, you've found the experts with over 15 years of experience in helping online merchants design, build, and grow their eCommerce websites.

Merchant Services 369

Merchant Services Payment Services eCommerce Shipping Costs 369

ESW

SEPTEMBER 3, 2018

International eCommerce has grown dramatically in recent years, and the trend is likely to continue. Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. But those retailers who embrace cross-border eCommerce will, in fact, rule the world.”.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 200

eCommerce Order Fulfillment Fulfillment Multi-channel 200

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 259

Omnichannel eCommerce POS Operations 259

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

eCommerce 212

eCommerce Shipping Costs Retail Recommendation 212

Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. These deficiencies can make the experience even more drawn out and cumbersome than waiting in line, leading the customer to ask if it’s even worth it in the first place.

Payment Services 265

Payment Services eCommerce Shipping Costs Shipping 265