Retail TouchPoints

JUNE 7, 2023

In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences. Today, it is possible to stimulate all consumer senses online. This is no longer science fiction.

Technology 267

Technology Retail Customer Experience Presentation 267

Retail TouchPoints

NOVEMBER 9, 2020

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. Deloitte Digital estimates that online retail is growing at more than twice the rate of brick-and-mortar sales. Many retailers have been quick to action in today’s new normal. CPG: A Sector Ripe for Change.

Customer 273

Customer Subscription Food and Beverages Shipping Costs 273

Retail TouchPoints

DECEMBER 2, 2021

billion this year as pandemic conditions favor online interactions. Many businesses have spent the last year shoring up resources for online storefronts in order to meet consumer demand. Online retail is a main target for cyberattacks, and bad bots play a primary role.

Payment Services 237

Payment Services eCommerce Payments Cryptocurrencies 237

Wiser

DECEMBER 18, 2023

Efficient use of digital space, compelling product descriptions, high-resolution images, and positive customer reviews are all crucial components of an effective online shelf. However, the dynamic nature of eCommerce platforms presents retailers with various challenges. Why is DSOS critical for online retailers?

Online Retail 139

Online Retail Information Improvements Management 139

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros : Stable profits due to long-term contracts, higher average order values, repeated business.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Shopping Signals

JANUARY 12, 2024

The convenience of online shopping appeals to consumers, while the potential profits entice entrepreneurs. Let’s explore what it takes to find financial success through online retail. Building a money-making online store is a long-term game that demands strategy, grit, and adaptability.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

Korona

JULY 2, 2021

Within the last 10-20 years retail has evolved into, effectively, a brand new industry. Prior to the internet, consumers, of course, had to purchase personal goods from departments, warehouses, discounts, pop-up shops, and other brick and mortar stores. Does this mean high street retail is a thing of the past? Mobile interface

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Retail TouchPoints

JUNE 3, 2021

Until recently, if you glanced at a digital advertisement while browsing online, chances are that ad followed you incessantly for days regardless of whether you made a purchase or not. Retargeting consumers via ads has been at the front lines of retail marketing for a while now.

Marketing 174

Marketing White Paper Social Media Mobile 174

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 220

Payments Payment Services Customer Experience Social Media 220

RetailMinded

MARCH 31, 2021

Ecommerce today is booming, catapulting online stores to new heights. E-retail revenues are set to re ach $6.54 trillion by 2022, as more and more retailers and entrepreneurs start moving online. Delivery reliability has created a crisis of confidence amongst some consumers. Online Demand Is Causing Costly Errors

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

365 Retail

MAY 9, 2023

Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report , including research of over 1,000 UK shoppers, showed that price now tops consumers’ key considerations for 56% in their buying decisions, closely followed by value for money (55%).

Shipping Costs 52

Shipping Costs Fulfillment eCommerce Fashion 52

Kibo

AUGUST 21, 2020

an eyeglass retailer). Product Recommendations are essential to meeting the aggressive performance goals of online retailers and are a proven method for driving profitability. A product recommendations solution is considered a must-have for most online retailers and it’s easy to get started with basic implementation.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

ROI Revolution

MARCH 12, 2020

According to consulting and research firm Technomic , 52% of consumers are avoiding crowds and 32% are leaving their house less often because of coronavirus. Influx in online shopping. As more consumers continue avoiding crowded public places , they’ll increasingly turn to online shopping to get their essentials.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

Omnisend

OCTOBER 4, 2023

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. CX is the bread and butter of the brick-and-mortar retail industry. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . Data Driven.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Omnisend

JANUARY 8, 2024

Implement loyalty programs with rewards An attractive loyalty program can develop returning customers. Offer customers meaningful and valuable incentives they will appreciate. Rewards from loyalty and referral programs drive repeat purchases. They encourage 57% of consumers to buy again.

Customer 88

Customer Customer Retention Social Media X-cart 88

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services eCommerce Retail Games 78

Kibo

DECEMBER 14, 2021

Now, this generation is entering its prime spending years, and as millennials age into their 30s and 40s, they will be an increasingly important consumer group. This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience.

Social Media 62

Social Media Retail Mobile Omnichannel 62

lateshipment

MAY 26, 2022

This lack of effort by brands in the post-purchase leads to a big post-purchase gap coupled with carrier errors, customer anxiety, complicated delivery, and returns experiences. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business). The Impact of Post-Purchase CX Gap on Consumers.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Omnisend

OCTOBER 4, 2023

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Their responses could help you improve sales and meet more consumer expectations in this digital age. Consumers are looking for the best of both worlds.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. Does this sound familiar? You have a huge amount of data in different places.

eCommerce 189

eCommerce Management Information Customer Loyalty 189

Smile.io

MAY 4, 2022

In this article, I lay out 7 strategies that could help you revitalize your online store, engage your customers, and grow your revenue. Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking. Use this as an opportunity to turn that customer into a repeat buyer.

eCommerce Marketing 74

eCommerce Marketing eCommerce Marketing Customer Retention 74

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

ChannelAdvisor

JULY 3, 2017

In her lively chat with Adam Joseph, director of client success at ChannelAdvisor, Portas explored many topics affecting brands and retailers, including the digital revolution and changing consumer behaviors. Portas found the change in retail interesting, especially when one looks at how people live today and how they are buying.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

Optimizely

JULY 31, 2018

Maybe we should chalk it up to the British accents, but “You and Yours” has quickly become one of our go-to sources for consumer-related news. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? But it all starts with a great customer experience.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Groove

JULY 31, 2023

Thankfully, there are modern solutions that present added-value to the end consumer which results in increased revenue for your brand. These automations consist of a series of emails and text messages that are automatically sent when a recipient meets specific conditions (more on those conditions later). That solution?

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. It all boils down to meeting customer needs and expectations. In fact, recent McKinsey industry research found that when delivery (fulfillment) times are too long, almost half of consumers will shop elsewhere.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Ecommerce Platforms

JUNE 10, 2019

With the saturation of e-commerce retailers, shipping speed and cost are often major factors for customers when making a purchasing decision. Therefore offering fast, affordable shipping can influence buyers, drive sales and boost customer loyalty. This, in turn, helps you meet your customer’s expectations.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Ecommerce Platforms

MARCH 15, 2023

In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment. Around three quarters of consumers say they have paid more for fast shipping in the past, including 90% of high earners.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

eCommerce CEO

JANUARY 20, 2019

Business to Business (B2B): You are selling to organizations, corporations and non-profits rather than individual customers. Business to Consumer (B2C): This means you are selling to individual consumers rather than businesses. How is your competition distributing their product (online, retail, wholesale etc.)?

eCommerce 89

eCommerce Shipping Costs Payment Services Payments 89

Korona

AUGUST 17, 2022

Below are some of the crucial positions in a retail store and the average wages for each: Sales associates: If your priority is to generate revenue, hiring a sales associate is a great first position to fill for your growing business. Cashiers: The average annual salary for a retail cashier in the United States is $25,900 per year.

Shipping Costs 52

Shipping Costs Payment Services Payments Small Business Retail 52

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

ESW

JULY 10, 2023

When that happens, the quality of the reverse logistics experience can be the difference between a happy customer that buys again and a disgruntled shopper that never comes back. More than 6 in 10 consumers say they are unlikely to re-engage with a brand after having a poor return experience.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

Weebly

NOVEMBER 12, 2018

If you're like most online retailers, you probably make a significant chunk of your annual revenue during November and December. In fact, the National Retail Federation (NRF) reports that as much as 30 percent of all retail sales occur during the holiday season. Customers love companies that serve up bargains.

Small Business Retail 21

Small Business Retail Payment Services Shopping Carts Shipping 21

Korona

AUGUST 31, 2022

Both eCommerce and physical retail stores are growing at a steady pace. However, the eCommerce niche has taken a recent step further in light of various COVID-19 restrictions and evolving consumer behavior. How to Grow eCommerce Customer Loyalty: 7 Tips for Online Stores. trillion by 2022.

Online Retail 52

Online Retail Retail Accessories eCommerce 52

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Now is the time to rethink fulfilment and adopt more flexible models, such as multi-node distribution, to ensure business continuity and customer satisfaction. Removing the Brexit Red Tape.

Fulfillment 149

Fulfillment Supplies Retail Shipping Costs 149