Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 252

Multi-channel Payment Services Consumer Automotive 252

Retail TouchPoints

JANUARY 9, 2024

This allowed them to continue to meet the expectations of their consumer base [with things like] faster and more flexible delivery options. This is the result of fewer disruptions, more certainties and more abundant shipping capacities to meet shipper needs.

Supplies 256

Supplies Shipping Costs Small Business Retail Recommendation 256

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. This focus on CX isn’t just a passing trend but rather a fundamental shift in consumer behavior.

Retail 303

Retail Customer Experience Customer Retention Technology 303

365 Retail

JUNE 6, 2023

Our pushchairs have been designed with meticulous care and attention to detail, to meet the needs of modern families. This includes options such as the versatile and elegant Peach 7, and the award-winning Core, designed for multi-use functionality and durability to meet the demands of modern family life.

Online Retail 52

Online Retail Retail Management Consumer 52

Retail TouchPoints

MARCH 31, 2022

What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades. They are instead focused on their own needs and looking for products and services that meet those needs. It’s important to note that all consumer research is not created equal.

Marketing 277

Marketing Online Retail Information Consumer 277

Wiser

AUGUST 18, 2020

Dynamic pricing in online retail has come a long way as a pricing strategy. It is defined as a strategy that allows retailers to respond in real-time to supply and demand levers. Online retail is an incredibly competitive space. Keep up with the Competition. Dynamic Pricing Must Work Around the Clock.

Shipping Costs 78

Shipping Costs Online Retail Retail Reference 78

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Consumers are only one click away from retailers at all times.

Customer Experience 268

Customer Experience Payment Services Improvements Customer 268

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t.

Retail 147

Retail Shipping Costs Leisure Gifts 147

ChannelAdvisor

JUNE 2, 2022

ChannelAdvisor Brand Analytics gives brands the ammunition they need to grow in the most beneficial areas and defend their position in online retailer relationships. Assortment strength among top online retailers. Online retailers are free to set their own prices. Prices and promotions. Content and reviews.

Online Retail 52

Online Retail Retail Webinar Channel 52

Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. billion in sales revenue — it also comes with risks.

eCommerce 315

eCommerce Improvements Operations Consumer 315

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. This is because they’re short and snappy, meeting consumers’ demands for convenience and speed.

Social Media 273

Social Media Consumer Information Marketing 273

Retail TouchPoints

JUNE 7, 2023

In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences. Today, it is possible to stimulate all consumer senses online. This is no longer science fiction.

Technology 274

Technology Retail Customer Experience Presentation 274

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it comes to ecommerce, the answer is a resounding “yes.”

eCommerce 277

eCommerce Multi-channel Multichannel Channel 277

Retail TouchPoints

JULY 11, 2023

These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders. Do the Market’s Consumers Understand Your Products and Services? ” 4.

Fulfillment 252

Fulfillment Consumer Consumer Goods Download 252

Retail TouchPoints

SEPTEMBER 2, 2022

To capitalize on this new market opportunity, brands and retailers must understand what Gen Z consumers want and expect from the brand experience. The Retail Influencer Network , an exclusive group of senior business leaders and influential investors and analysts founded by Berns Communications Group, will gather in New York City Sept.

Events 235

Events Magazine Consumer Fashion 235

Wiser

MAY 22, 2018

Repricing in online retail is more than a requirement because the market is constantly in flux. Before an online retailer can pick the best way to reprice their products , there are a number of questions they need to ask themselves to make the best decision. How Often Do I Want to Reprice? .

Online Retail 68

Online Retail Retail Supplies Channel 68

Retail TouchPoints

AUGUST 3, 2023

The dot.com bust in 2001 slowed, but didn’t stop, the inexorable move toward consumers shopping and buying online. As we have grown consistently more accustomed to having the world at our fingertips, online shopping has only grown. Retail brands cannot feed the internet enough content to satisfy consumers.

Marketing 244

Marketing Retail Social Media Consumer 244

Retail TouchPoints

SEPTEMBER 14, 2023

Shopping online can feel completely overwhelming for consumers when options feel infinite. Choice paralysis can occur when consumers are presented with too many options that are difficult to compare, which can result in the shopper becoming overwhelmed and avoiding making a choice altogether. Know your customer.

Customer 267

Customer Social Media Recommendation Presentation 267

Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity.

Shipping Costs 253

Shipping Costs eCommerce Payment Services Customer Experience 253

Forrester eCommerce

JULY 1, 2019

Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations!

Mobile 349

Mobile Retail Consumer Improvements 349

RetailWire

MARCH 4, 2021

. “Over the past few years, we’ve been focused on meeting consumers where they are already spending their time, such as the expansion of Disney store shop-in-shops around the world,” said Stephanie Young, president, Disney consumer products, games, and publishing.

Online Retail 59

Online Retail eCommerce Games Retail 59

ESW

JANUARY 8, 2020

When consumers think of a luxury shopping experience, they’ll likely picture a private dressing room, a glass of champagne and their own personal stylist. It’s an image rooted in traditional (and physical) retail. That’s because luxury shopping is moving online. These consumers are HENRYs, or “High Earners, Not Rich Yet.”

Consumer 103

Consumer Social Media Retail Marketing 103

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Either way, even retailers sitting on the fence need to plan.

Customer Experience 300

Customer Experience Customer Omnichannel Social Media 300

Retail TouchPoints

OCTOBER 26, 2022

“Whether it’s paying with cash, buying now and paying later, or now paying via Venmo, our goal is to meet the needs and preferences of every Amazon customer. Convenience and multiple options continue to be transaction differentiators for online retailers of all stripes.

Payment Services 230

Payment Services PayPal Online Retail Management 230

ecomdash

JUNE 10, 2019

This new partnership offers a much more affordable multichannel fulfillment option for online retailers. Founded in 2017, Deliverr offers ecommerce businesses a cost-effective solution for meeting consumers’ seemingly impossible shipping expectations. CHARLOTTE, N.C., About Ecomdash: Ecomdash?is

Shipping Costs 60

Shipping Costs Shipping Small Business Retail Multichannel 60

Retail TouchPoints

NOVEMBER 9, 2020

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. Deloitte Digital estimates that online retail is growing at more than twice the rate of brick-and-mortar sales. Many retailers have been quick to action in today’s new normal. CPG: A Sector Ripe for Change.

Customer 277

Customer Subscription Food and Beverages Shipping Costs 277

Retail TouchPoints

JUNE 21, 2021

Brands unable to meet their customers’ branding expectations are missing the mark in creating a cohesive experience that drives revenue. . To win in a crowded online marketplace, step one is meeting expectations and building trust, by showcasing your brand’s carefully crafted identity and voice across every digital touch point.

eCommerce 235

eCommerce Social Media Consumer Channel 235

Retail TouchPoints

JANUARY 17, 2023

You meet for the first time, and there’s a spark. The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. As consumer budgets continue to tighten, brands will be fighting to hold on to every last customer.

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Customer Customer Data Other Marketing 321

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Shipping Costs 250

Shipping Costs Retail Omnichannel Supplies 250

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. Emerging Consumer Trends. The Online-Offline Hybrid.

Retail 277

Retail Leisure Fulfillment Operations 277

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover.

Retail 279

Retail Social Media Channel Multichannel 279

PFS

AUGUST 14, 2019

But are online retailers achieving this for their customers? A new white paper from PFS, titled ‘ Are online retailers delivering for customers? ’, highlights the areas where retailers aren’t meeting customer expectations and what shoppers expect them to be doing more of to improve the online shopping experience.

White Paper 40

White Paper Online Retail Retail Consumer 40

365 Retail

APRIL 15, 2024

Gone are the days of waiting weeks for your online orders to arrive. Over the years, the retail industry has had to constantly adapt to meet the ever-growing expectations of savvy online shoppers. It also confirms that excellence in fulfilment is a crucial component of the online retail experience.

eCommerce 97

eCommerce Customer Shipping Costs Fulfillment 97

Retail TouchPoints

JUNE 16, 2022

This year’s annual Amazon Prime Day event will officially take place July 12 and 13, but the online retailer is kicking of some members-only deals and events as early June 21. Consumers are ready, with 88% of American adults surveyed in a RetailMeNot poll saying they plan to shop during Prime Day this year.

Small Business Retail 256

Small Business Retail Events Clothing Books 256

Wiser

MAY 30, 2018

No matter what channels a retailer sells on, their pricing is one facet of the selling experience that can’t be stagnant. Staying aware of the relationship between pricing, sales, and consumer sentiment will help you weather changes in the market. . Schedule a meeting today ? But over time this price might change.

Shipping Costs 74

Shipping Costs Online Retail Retail Comparison Shopping 74

Retail TouchPoints

MAY 22, 2023

Year to date, petit larcenies are down 8% and robberies are down 5% , and comparing the first quarter of 2023 to 2022, retail theft complaints are down 11%.” Last December, Mayor Adams convened a summit of more than 70 stakeholders to address retail theft across New York City.

Small Business Retail 279

Small Business Retail Retail Events Operations 279

Wiser

SEPTEMBER 18, 2023

Understanding these changes and adapting effectively is crucial for retailers who aim to capitalize on this annual shopping event. The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers. What Back-to-School Items Are a Must for Most Students?

Electronics 148

Electronics Retail Shipping Costs Leisure 148