Retail TouchPoints

NOVEMBER 9, 2020

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. Deloitte Digital estimates that online retail is growing at more than twice the rate of brick-and-mortar sales. Without some sort of digital service, you risk shipping products that customers don’t need or want.

Customer 279

Customer Subscription Food and Beverages Shipping Costs 279

Retail TouchPoints

JUNE 7, 2023

In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences. Multisensory experiences move along the reality-virtuality continuum, so consumers can go from mixed reality (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

Wiser

DECEMBER 18, 2023

Understanding Digital Share of Shelf DSOS is a pivotal metric for digital merchandising that quantifies a brand’s presence on online retail platforms. In the online world, it’s not about physical space, but rather visibility on search results, category pages, and promotional spaces.

Online Retail 139

Online Retail Information Improvements Management 139

Korona

JULY 2, 2021

Let customers test products virtually. One of the strongest factors driving customer loyalty is personalization. It means involving the individual customer as best you can by making them feel valued and not as just another number. Social Media Marketing implementation. Mobile interface . Make it relatable and personal.

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Shopping Signals

JANUARY 12, 2024

The convenience of online shopping appeals to consumers, while the potential profits entice entrepreneurs. Let’s explore what it takes to find financial success through online retail. Like any business , an online store requires strategic planning, hard work, and perseverance.

eCommerce 52

eCommerce Customer Loyalty Shipping Social Media 52

ESW

SEPTEMBER 1, 2023

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. consumers believe a brand’s return policy is a direct reflection of how much they care about their customers. American consumers spent an astounding $1.29

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

365 Retail

JULY 18, 2023

UK online marketplace OnBuy has become the world’s first cashback marketplace, taking on the global eCommerce giants with an ambitious new model that will disrupt the online retail landscape. 10 million has been set aside to reward customers as part of the launch.

Beauty and Health 52

Beauty and Health PayPal Electronics Customer Loyalty 52

Retail TouchPoints

JUNE 3, 2021

While privacy advocates are happy, the threat to online retailers is an erosion of revenue and customer loyalty if they miss the mark in replacing ad tracking. Retailers have to earnestly find new ways to engage visitors using the data they have and reduce their reliance on third-party data.

Marketing 191

Marketing White Paper Social Media Mobile 191

Kibo

AUGUST 21, 2020

an eyeglass retailer). Product Recommendations are essential to meeting the aggressive performance goals of online retailers and are a proven method for driving profitability. A product recommendations solution is considered a must-have for most online retailers and it’s easy to get started with basic implementation.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

RetailMinded

MARCH 31, 2021

Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. . Forrester also expects spending on customer loyalty and retention will increase by 30% over the next year, after acquiring plenty of new online customers during the 2020 ecommerce boom.

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

Wiser

OCTOBER 11, 2023

From offering a wider array of payment options, including mobile wallets and buy-now-pay-later, to harnessing data analytics for personalized marketing, businesses are continually innovating to meet the changing needs and expectations of their customers.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Kissmetrics

APRIL 30, 2021

Other things to take into account include: total time to ship your inventory freight transit times production times other delays that could affect your ability to meet the demand. Offer a minimum free shipping minimum threshold: For example, most online retailers will offer free shipping if you spend a minimum amount.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

365 Retail

MAY 9, 2023

Despite this seeming paradox, it means retailers now need to cater for both polar ends of the conflicted shoppers’ value spectrum if they are going to win custom, loyalty and lifetime value.”

Shipping Costs 52

Shipping Costs Fulfillment eCommerce Fashion 52

Kibo

MAY 1, 2021

The unprecedented level of relevance for each customer translates into significant revenue boosts and improved customer loyalty, which is why individualization has become the pinnacle to which many brands aspire. However, at the time in which the term was popularized, few technologies were able to meet that definition.

Marketing 62

Marketing Customer Experience Definition Customer Loyalty 62

Omnisend

OCTOBER 4, 2023

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Transparency builds trust and helps customers understand the situation. It also demonstrates respect for the customer. In fact, they can actually enhance brand reputation.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. CX is the bread and butter of the brick-and-mortar retail industry. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . Data Driven.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Omnisend

JANUARY 8, 2024

Implement loyalty programs with rewards An attractive loyalty program can develop returning customers. Offer customers meaningful and valuable incentives they will appreciate. You can send post-purchase emails and drip campaigns based on customer data and behavior. There’s no one-size-fits-all rate.

Customer 88

Customer Customer Retention Social Media X-cart 88

eCommerceFuel

MAY 24, 2021

Online sales reached nearly $800 billion — 32% higher than the previous year. Most experts agree that the face of online retail has been forever changed by shifts in both the online shopping mindset and technology introduced in 2020. Getting out and meeting your audience is an effective growth and sales strategy.

eCommerce 58

eCommerce Social Media Small Business Retail Customer Loyalty 58

Smile.io

MAY 4, 2022

In this article, I lay out 7 strategies that could help you revitalize your online store, engage your customers, and grow your revenue. Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking. Blog Gabrielle Policella 3.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services eCommerce Retail Games 78

lateshipment

MAY 26, 2022

This lack of effort by brands in the post-purchase leads to a big post-purchase gap coupled with carrier errors, customer anxiety, complicated delivery, and returns experiences. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business). Make order returns hassle-free.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. You have a huge amount of data in different places. On-the-spot communication.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

ROI Revolution

MARCH 12, 2020

As more consumers continue avoiding crowded public places , they’ll increasingly turn to online shopping to get their essentials. In fact, JD.com , China’s largest online retailer, has seen sales of common household staples quadruple over the same time period last year.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

Omnisend

OCTOBER 4, 2023

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. Transparency builds trust and helps customers understand the situation. It also demonstrates respect for the customer. In fact, they can actually enhance brand reputation.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Algopix

JUNE 21, 2022

As the largest online retailer in the world, Amazon sells millions of products to customers all over the globe. It has over 300 million active customer accounts and over 1.9 It’s safe to say that if you’re looking to sell online, Amazon is a great place to begin. million selling partners worldwide. Marketability.

Shipping Costs 78

Shipping Costs Games Accessories Information 78

Kibo

DECEMBER 14, 2021

To meet the demands of this unique consumer and help capture the generation’s growing spending power, retailers must continue to invest in new technologies and digital shopping experiences. Online Shopping Biggest Among Millennials. In other words, digital retail has simply become an extension of the real world.

Social Media 62

Social Media Retail Mobile Omnichannel 62

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine. Dare to be more digital in-store.

Customer 81

Customer Retail Live Chat eCommerce 81

Ecommerce Platforms

OCTOBER 4, 2022

Build customer loyalty with multi-tier reward systems. These give users more incentive to engage with your store by offering higher discounts to those customers with a higher score. Small businesses, dropshippers, B2B brands, and online retailers will all find features that cater to their needs. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Wiser

JANUARY 18, 2019

Their responses could help you improve sales and meet more consumer expectations in this digital age. Both in-store and online retail is constantly changing as new trends and technologies are introduced to the market. It can be difficult to keep up with these trends and customer demands. In-Store Preferences.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

ecomdash

AUGUST 6, 2019

This type of engagement creates customer loyalty, which will pay off over time. Surveys, polls, and contests on social media will provide you with insights you need to make your online store even more appealing in the future. #5 So, be active on your social media platforms.

eCommerce Marketing 60

eCommerce Marketing Marketing eCommerce Social Media 60

ChannelAdvisor

JULY 3, 2017

She brought in new designers, made department stores the ‘new playground’ with bars for people to meet up (after walking through the shop floor) and literally gave these stores a new avenue for sales. Portas found the change in retail interesting, especially when one looks at how people live today and how they are buying.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

Groove

JULY 31, 2023

These automations consist of a series of emails and text messages that are automatically sent when a recipient meets specific conditions (more on those conditions later). Post Purchase flows focus on engaging with customers after they have completed a purchase.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Optimizely

JULY 31, 2018

You’ll get an inside look into what happens behind closed doors in brainstorming and strategy meetings at companies like GE and P&G—and maybe get some ideas of your own in the process. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Omnisend

DECEMBER 15, 2020

Look at your customer support stack and verify whether these tools can be fully integrated. Fine-tune your support channels to meet your customers’ expectations and increase conversion. It’s much easier if you pick them from one provider to avoid problems with integration or compatibility.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

JUNE 10, 2019

With the saturation of e-commerce retailers, shipping speed and cost are often major factors for customers when making a purchasing decision. Therefore offering fast, affordable shipping can influence buyers, drive sales and boost customer loyalty. This, in turn, helps you meet your customer’s expectations.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Algopix

JULY 1, 2023

GoDataFeed GoDataFeed is a multichannel listing software that specializes in feed management and optimization for online retailers. Automated Notifications: Set up automated notifications to keep customers informed about their order status, shipping, and delivery.

Multi-channel 106

Multi-channel Channel Multichannel eCommerce 106