Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 316

Payment Services eCommerce Shipping Costs Multi-channel 316

Fabric

OCTOBER 26, 2023

API calls are the lifeline of modern e-commerce, serving as the invisible threads that connect digital platforms and enable seamless interactions. Using API calls, there is no need to reinvent the wheel in e-commerce. API calls are made in everyday e-commerce operations at various levels: 1.

eCommerce 130

eCommerce X-cart Merchant Services Payment Services 130

lateshipment

SEPTEMBER 8, 2022

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. The holiday season is the best time to spread the word about your product and e-commerce business.

eCommerce 130

eCommerce Shipping Live Chat Events 130

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. The easier option is in fact to move away from giant e-Commerce marketplaces.

eCommerce 221

eCommerce Merchant Services Games Payment Services 221

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3

Consumer 302

Consumer eCommerce Marketing Retail 302

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Optimizely

JUNE 23, 2020

With consumers spending nearly two and a half hours each day browsing Facebook, Twitter, and Instagram, brands are compelled to have a social media presence and use these channels for generating leads, promoting content, and even delivering customer service. of total retail sales in Q3 of 2019. Statista: eCommerce.

Channel 195

Channel eCommerce Social Media Magazine 195

ChannelAdvisor

APRIL 7, 2022

Consumers relied more on e-commerce, accelerating a steady, long-term trend. In research ChannelAdvisor conducted last year , 59% of consumers indicated that they were shopping online more than before the pandemic; 38% indicated it was the same. However, many new online behaviors ‘stuck’ and e-commerce remained strong.

eCommerce 98

eCommerce Social Media Shipping Costs Channel 98

lateshipment

NOVEMBER 18, 2022

It’s time to include quality video content in your e-commerce website and marketing process. Since their inception and rise, videos have surpassed other content formats in terms of consumer consumption as they’re both educational and entertaining. Pick the right channel or platform. Ready to get started? That’s not all!

eCommerce 130

eCommerce Marketing Information Small Business Retail 130

ChannelAdvisor

JANUARY 12, 2023

This is the first in a three-part blog series on the 3 Global E-Commerce Tactics to Address for Success in 2023. The 2022 holiday rush is over — but it’s no time to ease up on e-commerce execution. What does consumers’ growing multichannel presence mean for you? Consumers Today Are Unattached to Specific Channels.

eCommerce 59

eCommerce Consumer Multichannel Social Media 59

ChannelAdvisor

APRIL 7, 2022

Consumers relied more on e-commerce, accelerating a steady, long-term trend. In research ChannelAdvisor conducted last year , 59% of consumers indicated that they were shopping online more than before the pandemic; 38% indicated it was the same. However, many new online behaviors ‘stuck’ and e-commerce remained strong.

eCommerce 96

eCommerce Social Media Shipping Costs Channel 96

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Previous Payless enterprises were bogged down by the costs of running thousands of stores as consumers increasingly shopped online.

eCommerce 198

eCommerce Payment Services Payments Omnichannel 198

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether.

eCommerce 359

eCommerce Payment Services Channel Social Media 359

Steve Dennis

AUGUST 3, 2020

Despite the accelerating growth of digitally-enabled shopping, the concentration of power in the hands of consumers and the blurring of the lines between retail channels , it’s still common for retailers to report their sales for e-commerce and physical retail as two separate figures.

Channel 206

Channel Customer eCommerce Books 206

Retail TouchPoints

SEPTEMBER 11, 2020

Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Does this mean the end for Black Friday? Invaluable Customer Service.

eCommerce 195

eCommerce Operations Fulfillment Customer Loyalty 195

lateshipment

JULY 12, 2022

Many consumers do brand research and read online reviews before committing to a business. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

eCommerce 262

eCommerce Omnichannel Channel Department Stores 262

Retail TouchPoints

MARCH 2, 2023

Engage3 aims to help retailers grow revenue and drive store trips by tracking and optimizing their price image through the Omnichannel Intelligence module, part of the Price Image Management suite.

Channel 233

Channel Omnichannel Retail Technology 233

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows.

Channel 120

Channel Consumer Electronics Consumer Electronics 120

Retail TouchPoints

JUNE 12, 2020

It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers.

eCommerce 228

eCommerce Operations Consumer Channel 228

Retail TouchPoints

JUNE 8, 2020

Brick-and-mortar stores are beginning to reopen in some geographies, but e-Commerce is still riding high: online retail transactions grew 81% year-over-year in May, led by sportswear and sporting goods ( 216% ), housewares and DIY supplies ( 190% ) and gaming ( 84% ), according to ACI Worldwide. drop in overall retail sales.

eCommerce 164

eCommerce Food and Beverages Beauty and Health Sporting Goods 164

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. Social commerce value will keep on growing. The value of social commerce continues to grow rapidly and is shaping the future of online retail.

Social Media 276

Social Media Beauty and Health Multichannel eCommerce 276

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. But for many retailers the question remains, “Where can this new technology best help my organization now?”

Retail 229

Retail eCommerce Technology Social Media 229

Retail TouchPoints

MAY 7, 2024

69% of consumers go straight to the search bar when they visit an ecommerce site, and their search interactions provide merchants with crucial information about their intent, preferences and needs. Applying insights to off-site marketing channels. Understanding this issue helps add the right synonyms to prevent lost sales.

eCommerce 226

eCommerce Improvements Information Omnichannel 226

Retail TouchPoints

MAY 8, 2023

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S. Retail TouchPoints (RTP): What can retailers do to deal with the challenge of slower online sales? That [retailer-loyal customer] interchange has never been stronger.

Channel 224

Channel Merchant Services Payment Services Recommendation 224

Kissmetrics

JUNE 8, 2021

Have you defined the distribution channels that will be used by your company? In short, distribution channels determine the path goods will take from the manufacturer to the final consumer. There are many types, formats, and levels of distribution channels. What Are Distribution Channels? Direct Channels.

Channel 263

Channel Magazine Consumer Operations 263

ChannelAdvisor

AUGUST 12, 2022

According to recent research by Digital Commerce 360 , collective sales on B2B marketplaces grew 130% year over year in 2021 to $56 billion, making them the fastest growing segment in B2B ecommerce. Marketplaces are an optimal channel option for both consumers and sellers. Evolving consumer behavior.

eCommerce 85

eCommerce B2B Shipping Costs Multichannel 85

ChannelAdvisor

JUNE 29, 2022

The beauty industry is getting a digital makeover, according to eMarketer’s new report, US Beauty E-Commerce 2022: How to Win Over Gen Z and the Ever-Evolving Online Shopper. That’s because the online trends and habits consumers formed during 2020 (e.g., Four Trends Facing the Beauty Industry. Expanded Social Selling.

eCommerce 95

eCommerce Beauty and Health Social Media Specialty Retailers 95

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. UK, Germany and Australia.

Shipping Costs 279

Shipping Costs eCommerce Retail Merchant Services 279

Retail TouchPoints

SEPTEMBER 26, 2022

Brick-and-mortar retailers have historically built deep relationships with customers locally, on a one-to-one basis. Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. It’s About Entertainment.

Consumer 252

Consumer Social Media Retail Live Chat 252

Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. And it’s by meeting those expectations that brands and retailers will create measurable ROI, drive sales and generate loyalty.

eCommerce 297

eCommerce Payments Retail POS 297

Wiser

APRIL 18, 2024

In the dynamic world of Consumer Packaged Goods (CPG), brand management is a critical function that navigates complex landscapes to connect products with consumers. This is particularly challenging when considering the diverse channels and regions through which products must be marketed.

Channel 78

Channel Management Social Media eCommerce 78

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it comes to ecommerce, the answer is a resounding “yes.”

eCommerce 270

eCommerce Multi-channel Multichannel Channel 270

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. In fact, apparel resale revenues are growing 24 times faster than retail apparel sales. .

Consumer 315

Consumer Clothing Retail Apparel 315

lateshipment

OCTOBER 9, 2023

Personalization has become a norm rather than just being something that e-commerce brands do to just sway customers. Ecommerce Personalization has become just more than that in this bustling world. 66% of consumers want businesses to understand their specific requirements and expectations. Salesforce ). Salesforce ).

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.

Customer 312

Customer eCommerce Retail Customer Experience 312

ChannelAdvisor

AUGUST 29, 2022

Quick commerce – also known as Q-commerce and on-demand delivery – is an e-commerce delivery process that aims to have purchased goods and services delivered within an hour or less. Quick commerce isn’t exactly new. A Closer Look at the Quick Commerce Landscape. Intermediate delivery services.

eCommerce 92

eCommerce Food and Beverages Fulfillment Consumer 92