Retail TouchPoints

MAY 3, 2023

In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. Using ID-POS Data to Drive Modern Signal-Based Targeting A February 2023 Deloitte report found that the right combination of digital transformation actions can generate up to $1.25

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POS Customer Experience Customer Technology 249

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Learn how it could enhance your retail business. The global market for mobile POS terminals was $36.07

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Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time.

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Omnichannel Merchant Services BigCommerce Payment Services 263

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience. From there, the entire transaction can be completed virtually.

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Omnichannel POS Mobile Operations 258

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved.

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Retail Supplies Merchant Services Social Media 248

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 235

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify has taken a stake in the B2B retail marketplace Faire and is establishing Faire as the recommended wholesale marketplace for its millions of global merchants through a deeper integration between the two platforms. The size of Shopify’s stake in Faire was not disclosed.

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B2B Shopify Merchant Services eCommerce 274

365 Retail

MARCH 4, 2024

Sitoo , a leading could-native Point of Sale (POS) and Unified Commerce Platform, has been recognised in the 2024 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers. Sitoo helps global fashion and lifestyle retailers create positive shopping experiences every time and everywhere.

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POS Marketing Retail Sporting Goods 52

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

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Sporting Goods Payment Services Retail Supplies 250

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. This reorganization around proprietary data is what has led us to today’s retail media boom.

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Retail Multi-channel Omnichannel Technology 268

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We The retailer added paid membership tiers to its program in May 2023 , and Barry reported that the two-tiered My Best Buy programs had 7 million members at the end of FY2024.

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POS Omnichannel Mobile Improvements 272

Retail TouchPoints

SEPTEMBER 18, 2023

This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers. Retailers will leverage this moment to focus on operational efficiencies and consumer connection.

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Retail Gifts Recommendation Consumer 300

Retail TouchPoints

APRIL 29, 2021

The new tool learns from shoppers at every point as they navigate an online store, then leverages AI to provide personalized search and discovery experiences with the aim of better connecting consumers with the products they want.

Consumer 168

Consumer Magento BigCommerce POS 168

Ecommerce Platforms

APRIL 4, 2022

The best POS system for small business is a simple, affordable, and reliable tool for managing sales and in-person transactions. A point-of-sale system empowers businesses to take payments from consumers in-store and track the movement of inventory. Today, we’re looking specifically at POS solutions for small businesses.

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Small Business Retail POS Payment Services lightspeed 104

Retail TouchPoints

FEBRUARY 3, 2023

Performance footwear brand Cole Haan will deploy the Aptos ONE platform, beginning with the Aptos ONE POS. The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

MAY 18, 2023

“A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints. Touchland analyzed data to understand consumer behaviors and found that shoppers were buying six or seven units at a time.

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POS Channel B2C Social Media 263

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. Yet we cannot attribute this development exclusively to the pandemic.

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POS Retail Information Customer Loyalty 221

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. We’ve always wanted to test out a retail location. Who is shopping? What are they shopping for?

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Omnichannel Operations POS Document 197

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. The Square Go app, available for free for both consumers and businesses, is currently available in the U.S. for iOS devices.

Books 224

Books Merchant Services Payment Services Customer 224

Retail TouchPoints

JUNE 27, 2023

“The debate is over — retail media is now almost universally recognized as one of the most effective methods of commerce marketing,” declared The Mars Agency in its third annual Retail Media Report Card. If retail media is indeed past the initial phase of proving its worth, then the logical next question is: Where does it go from here?

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Retail White Paper Customer Experience Marketing 256

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies. billion in 2020, up 32.4%

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Payment Services Payments Retail Sporting Goods 199

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 289

Sporting Goods Technology Omnichannel Operations 289

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Here Are The Ten Emerging Retail Trends We Predict For 2022. Personalization in the data mining age.

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Consumer Retail Social Media Payment Services 94

Retail TouchPoints

MARCH 4, 2022

Fabletics will open 30 new store locations in 2022 as it continues building out its omnichannel presence. The retailer also will celebrate a series of belated Grand Re-Opening events on March 5 for the 21 Fabletics locations that have opened since early 2020 but had their festivities delayed due to the COVID-19 pandemic.

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POS Demo Omnichannel Events 284

RetailMinded

APRIL 7, 2022

After two decades, however, the millennial generation is beginning to slip into the annals of retail, a thing of the past, set to be replaced as the generation that preceded it. GENERATION OMNICHANNEL. The pandemic has certainly cemented the position of ecommerce in the consumer psyche, regardless of age.

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Consumer Retail Omnichannel eCommerce 98

Retail TouchPoints

JANUARY 11, 2021

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. With that in mind, here are three predictions for retailers in the coming year. Real-time data is the key for 2021. CPG will thrive with D2C.

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Small Business Retail Retail eCommerce Social Media 238

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. The global cloud POS market is expected to reach $9 billion by 2026.

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POS Payment Services Point of Sale Payments 52

Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. And it’s by meeting those expectations that brands and retailers will create measurable ROI, drive sales and generate loyalty.

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eCommerce Payments Retail POS 299

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. They want to see [the jewelry] and try it on, so recreating that experience online is one of the things that we’re trying to get to so that we can give our consumers that true omnichannel experience.”

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Jewelry Omnichannel Operations Technology 246

iVend

AUGUST 17, 2022

Supermarket shopping is, for the vast majority of consumers, an essential. Whilst other forms of retail may be seen as leisure and pleasure, the weekly food shop is more likely to be considered a must-do chore. iVend Retail for Supermarket. iVend’s Grocery POS system is designed for convenience and speed.

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POS Payment Services Point of Sale Leisure 52

Retail TouchPoints

NOVEMBER 11, 2020

When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail operations. The result was substantial: all North American online retail orders increased by 126% by May 3, 2020. What to Keep in Mind When Embracing Innovative Solutions for Retail Infrastructure.

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Merchant Services Retail POS Presentation 166

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

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POS Payment Services Payments Omnichannel 98

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. COVID Made Pickup a Priority “Walgreens didn’t have a pickup program prior to COVID, although we had tested it previously,” said Mikos, who has been with the retailer for 19 years.

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Payment Services Operations Omnichannel Fulfillment 240

RetailMinded

APRIL 3, 2024

For indie retailers, following changes in the world of retail is important. Plus, the numbers are on their side: global retail online sales reached 5.8 In 2024, two critical factors will demand your attention: Consumer Privacy Rights Act (CPRA) and operational efficiency. Let’s take a look at why they are so important.

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Payment Services Retail Mobile Payments Operations 52

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. The fact is, when it comes to what’s ahead for retail, no one really knows.

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Retail Games Magazine Demo 298

Korona

FEBRUARY 9, 2023

Clearly, opening a retail store is a challenging feat. What are the key tools for evaluating your retail performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. And growing the business is even more difficult.

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Improvements Payment Services POS Payments 98

Korona

AUGUST 3, 2022

In a short time, the eCommerce website has gone from being an optional add-on to the central element of any retail system. . Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. You’ll also learn more about choosing the best POS software for your business.

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POS eCommerce Point of Sale Payment Services 52