Ecommerce Platforms

AUGUST 6, 2022

Running an efficient online store requires seamless order fulfillment , and often that means upgrading to a 3rd-party logistics (3PL) provider. This outsourcing of the fulfillment process works by sending products to the 3PL, where they store, pick, package, and ship the items as orders come in through your store.

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Fulfillment Shipping Costs Merchant Services Shipping 104

365 Retail

MARCH 13, 2023

By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

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RTP blog

JULY 17, 2017

According to research SPS Commerce commissioned with Retail Systems Research earlier this year of 500 retailers, suppliers, distributors and logistics firms worldwide, omnichannel started as a standalone initiative but is now driving the entire retail business.

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Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We

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Payment Services Operations Omnichannel Fulfillment 241

Retail TouchPoints

SEPTEMBER 5, 2023

In a special interview with Retail TouchPoints, Del Rey expands on the key themes from the books, his takeaways and most of all, what other retail players can take from this head-to-head battle of omnichannel players. There are exceptions, of course. What challenges, either internal or external, are impacting the organization today?

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Merchant Services Books Fulfillment Omnichannel 274

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

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Operations Supplies Omnichannel Fulfillment 263

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

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Retail TouchPoints

JUNE 15, 2022

Enter omnichannel commerce — and an extra layer of service and complexity over your existing supply chain operation. With omnichannel comes inventory visibility in stores, the convergence of physical and digital, and of course, the famous ‘ last mile.’ They want to know where it is in the fulfillment process.

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Supplies Customer Omnichannel Shipping 260

Retail TouchPoints

SEPTEMBER 21, 2020

The deal also makes Oracle TikTok’s secure cloud provider, while Walmart will bring its omnichannel retail capabilities to the platform. Walmart’s contributions will include the Walmart.com assortment, its e-Commerce marketplace, plus fulfillment, payment and measurement-as-a-service advertising service.

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Payment Services eCommerce Omnichannel Fulfillment 264

Steve Dennis

JANUARY 14, 2020

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. Of course by definition the customers that like a brand the best tend to do everything more.

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Steve Dennis

JANUARY 4, 2019

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. The omnichannel migration dilemma.

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Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. We’re slowly being retrained to expect instant gratification and fulfillment, even online. Let’s think ahead though.

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Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

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Retail TouchPoints

NOVEMBER 29, 2023

To create a high-value experience that hits all consumer wants and needs, developers, landlords and tenants all need to: Understand the unique consumer needs and behaviors within the mall’s geographic area; Integrate the right combination of retail, services and experiences ; and Enrich the omnichannel tech stack.

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Small Business Retail Omnichannel Consumer Retail 264

Retail TouchPoints

MARCH 18, 2021

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. In-Store Fulfillment is Now Part of the Brand, Not a Convenient Extra. said Scaretta. “ Now consumers look for that.”.

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Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

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Retail TouchPoints

SEPTEMBER 15, 2021

RTP: Regarding your point about “collect” being owned by digital, have you seen developers embrace ecommerce or omnichannel in an innovative way? Jessica Maniatis: I don’t see as much omnichannel happening on a developer level as we perhaps would expect. People want to know that what they are buying is the “right” thing for them.

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Retail TouchPoints

NOVEMBER 27, 2023

Our target demographic is so wide, and we always think of our customer as someone who isn’t just trying to fulfill a need. That’s why Touchland is integrating messaging over the course of the season that aligns with its vast omnichannel network.

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Retail TouchPoints

JANUARY 10, 2023

All of this is offered for a fee, of course, but Amazon is getting much more than money out of the deal — it’s keeping its customers (the sellers) happy and tied to the Amazon ecosystem. “This integration is the first of its kind and is a game changer for omnichannel merchant and partner growth.”

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Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Because stores are fulfilling online orders and many consumers want to buy with confidence online and pick it up with the convenience in and around the store.”. Salesforce expects U.S.

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Merchant Services Payment Services X-cart Supplies 320

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

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Sporting Goods Technology Omnichannel Operations 293

Groove

DECEMBER 14, 2020

Many omnichannel retailers have launched or dramatically improved their buy online pick up in store services and added curbside pickup to their fulfillment channels. It’s impossible, of course, to know how much COVID-19 and the disruption it's caused have contributed to the rise in consumer abuse. Fell short on fulfillment?

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Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

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Department Stores Apparel Jewelry Omnichannel 211

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retail TouchPoints

MAY 27, 2021

Marketplace SaaS solution Mirakl alone was responsible for the launch of 55 new online marketplaces over the course of 2020, for the likes of Carrefour in France, H&M Home in Sweden and Kroger in the U.S. For traditional retailers, larger basket sizes are of course also a benefit.

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iQmetrix

JUNE 8, 2018

Of course not. The concept of omnichannel can seem overwhelming at times and trying to meet customer’s omnichannel expectations can feel like too much. When shopping in your store, customers want what they want, when they want it, and where they want it. Sounds easy enough, right?

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Retail TouchPoints

MARCH 14, 2024

Of course, that hasn’t stopped them, not in the least. We pair you with a personal shopper who can not only help you navigate your way through the products available at the pop-up itself, but of course that’s just a sampling since we have over 100 stores at BHS. It’s a very high-touch, personalized experience,” said Lazenby. “

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Retail TouchPoints

JUNE 7, 2023

“Almost all of Gen Z chooses to shop in person; they are truly the omnichannel shopper,” said Cegielski. Of course, retailers and shopping centers need to continue working hard to attract Gen Z consumers, 60% of whom would rather spend their money on experiences than material items.

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Food and Beverages Travel Hobbies Shipping Costs 279

Retail TouchPoints

JANUARY 24, 2022

Omnichannel will continue being a top priority for both retailers and shoppers in 2022, which is going to lead to heavy investment on the digital side. In other cases, of course, shoppers may actually be interested in the real-world version of their digital items. The question becomes ‘What can I do to meet more of their needs?’”.

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Retail TouchPoints

MAY 3, 2023

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future. According to the U.S.

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Retail TouchPoints

AUGUST 8, 2022

Not only is the current labor environment making it hard to find good help, but as omnichannel commerce evolves, retailers are finding themselves in more need of skilled tech workers than ever before. We’re just four months in, and we’re already proving [the benefits] out every day.”. Attracting Top Talent in a Tight Labor Market.

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Retail TouchPoints

APRIL 20, 2023

Of course, the new generation — the tech-savvy, digital-savvy generation — will be the ones teaching it to their parents, the Boomers and Gen X, but the leapfrog is something that will affect everyone. You can just go in with your supply chain and fulfillment centers, so you can just have dark stores if you want.

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Retail TouchPoints

SEPTEMBER 23, 2022

If those brands are also Fulfillment by Amazon (FBA) customers, then those benefits transfer as well: even though the sale happens on the brand’s site, Amazon will handle storage, packing and delivery. All of this is offered for a fee, of course.). There was some head scratching by people when we announced this,” said Herrington.

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Retail TouchPoints

JANUARY 20, 2022

To pull this off, Amazon will be using the same technology and processes it employs at its fulfillment centers. In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines.

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Retail TouchPoints

OCTOBER 1, 2022

Now consumers expect omnichannel shopping options for cannabis just like they do for everything else. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail.

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Ecommerce Platforms

JUNE 22, 2023

Plus, both tools offer a variety of business models, with options for omnichannel selling, dropshipping, and more. Of course, there are some major differences worth noting too. Shopify supports omnichannel selling across multiple sales channels, with integrations to leading marketplaces, POS tools, and social media channels.

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Shopify Payment Services Social Media Shipping Costs 104

Retail TouchPoints

JUNE 13, 2023

This involved creating a seamless omnichannel experience that allowed customers to interact with us both in-store and online without friction.” At Aldo Group, we are proud to have been the first shoe and fashion accessories retailer to obtain the carbon neutral certification back in 2018 and to now strive for Net Zero emissions by 2050.

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