RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 105

Technology POS Retail Gifts 105

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 62

Customer Data Customer Multi-channel Events 62

Retail TouchPoints

APRIL 17, 2024

While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy. It’s not merely about substituting cookie-based tracking with another data-centric method. Many retailers grapple with insufficient product data.

Social Media 272

Social Media B2C B2B Customer Data 272

Retail TouchPoints

NOVEMBER 14, 2022

This sharp increase is attributed to surging demand for AI-powered retail solutions as the industry continues to undergo digital transformation. AI-enabled forecasting can help minimize the risk of unexpected stockouts so that you can provide a better customer experience and meet the demands of your customers more effectively.

Customer Loyalty 320

Customer Loyalty Operations Improvements Customer Experience 320

RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options.

Technology 150

Technology Retail POS PayPal 150

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. billion globally by 2026.

Retail 353

Retail Social Media Technology Events 353

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Retail TouchPoints

JUNE 9, 2023

From choosing more eco-friendly materials to incorporating energy-saving technologies, these companies have seen the importance of creating better environmental practices and have acted accordingly. Sustainability can be highly data-driven. There is also a significant intersection of sustainability with customer preference data.

Supplies 226

Supplies Operations Shipping Costs Customer 226

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. But what does this transformative technology actually look like in practice? Predictive Inventory Management.

Customer Experience 78

Customer Experience Improvements Management Customer 78

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. leveraging owned and gathered customer data.

Consumer 227

Consumer Customer Loyalty Customer Experience Recommendation 227

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

RTP blog

JANUARY 17, 2018

More and more retailers are creating new kinds of shopping experiences — mostly by converging the physical space with digital tools and technologies — to win over customers. When sales associates can’t access product data at shelf-edge or make swift recommendations, brands lose their competitive edge and, eventually, customers.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

AUGUST 2, 2021

Throughout the past year, the retail industry has been hit hard by the pandemic. With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. The Rise of Sizing Technology.

Retail 317

Retail Technology Recommendation Information 317

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. The trick is to make sure the benefits outweigh the inconvenience of learning a new technology.

Retail 243

Retail Technology Customer Experience Consumer 243

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Key to the technology backbone and backend ecosystem are routers and other networking equipment, not the most glamorous part of retail but indispensable nonetheless. Remote Management.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

JULY 13, 2023

Compliance has an image problem — it’s seen as boring, complicated and only relevant to legal experts steeped in industry jargon like KYC, AML and PCI DSS. Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services.

Merchant Services 220

Merchant Services Payment Services Payments Banking 220

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 292

Customer Experience Arts Customer Telecommunications 292

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores.

Food and Beverages 269

Food and Beverages BigCommerce Home Furnishings PayPal 269

Retail TouchPoints

JANUARY 5, 2024

Those efforts have been complicated by the fact that while some consumers find it “creepy” that brands seem to know a lot about them, many consumers also want contextual, relevant communications and offerings from brands — and brands’ ability to collect, analyze and use customer data is essential to providing those offerings.

Recommendation 284

Recommendation Consumer Information Customer 284

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. These first-generation technologies are being outpaced with third-generation technologies built around AI. Prioritiz e profitability and customer experience to help retailers fight the impact of inflation.

eCommerce 212

eCommerce Shipping Costs Retail Recommendation 212

Retail TouchPoints

JULY 5, 2022

The good news is that one of the best ways to boost ecommerce profits is to do something most retailers already are focused on — develop a great digital customer experience. The retail industry has been built for the last 150 years around physical stores,” explained Anderson. “We’ve The Central Pillar of Profitability: CX.

Shipping Costs 281

Shipping Costs eCommerce Retail Merchant Services 281

RetailMinded

AUGUST 24, 2023

In recent years, the retail industry has experienced a sea of transformation. As businesses continually evolve to meet customer expectations, they rely on technology to stay afloat. Whether it’s to ensure timely delivery of products or create a more personalized shopping experience, technology’s role is undeniable.

Retail 97

Retail eCommerce eCommerce Platforms Customer Experience 97

Retail TouchPoints

NOVEMBER 9, 2023

With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally. The Rise of Artificial Intelligence AI, the crown jewel of tech advancement, now wields human-like prowess atop a sea of data.

Retail 272

Retail BigCommerce eCommerce Platforms eCommerce 272

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Providing Various Payments Technologies.

Payment Services 184

Payment Services Payments Retail Sporting Goods 184

Retail TouchPoints

SEPTEMBER 28, 2021

For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. Privacy is now part of the marketing mix,” said Kibel.

Consumer 258

Consumer Customer Experience eCommerce Technology 258

Retail TouchPoints

AUGUST 10, 2022

For retailers to try and escape inflation, they need to adopt a robust pricing structure that has strong strategy, people, processes and technologies in place to react to evolving cost increases and rapidly shifting market conditions. However, retailers must look wider than this, as robust pricing practice has to include customer experience.

Retail 249

Retail Technology Consumer Banking 249

365 Retail

FEBRUARY 23, 2022

Amazon, Farfetch, Very Group, Marks & Spencer and Morrisons are announced as just some of the retail industry’s leading visionaries speaking at the Retail Technology Show , as the event, which brings together Europe’s most forward-thinking retailers and leading tech innovators, announces its conference programme.

Technology 52

Technology Payment Services Retail Events 52

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

365 Retail

NOVEMBER 17, 2023

Retail has always been a rapidly evolving industry, but the advent of digital technology has accelerated its transformation. Today’s retailers face an increasingly competitive environment, driven by changing consumer behaviours and technological advancements. This is where IT support from Infinity Group shines.

Retail 57

Retail eCommerce Customer Experience Technology 57

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

JULY 28, 2022

Other technology providers offer solutions that design some or all of a virtual try?on on experience. Virtual try-on technology introduces important privacy obligations. In particular, where virtual try-ons collect data about consumers’ hands or faces, state biometric laws may come into play. Keep customer data safe.

Retail 237

Retail Customer Data Information Consumer 237