Forrester eCommerce

FEBRUARY 17, 2024

Technology is critical to an organization’s success. This is obvious enough in industries where technology is fundamentally changing the customer experience.

Technology 437

Technology Customer Experience Customer Information 437

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 285

Customer Experience Customer Supplies Technology 285

Retail TouchPoints

FEBRUARY 27, 2023

Knowing your customer is one thing; successfully using the right tools such as artificial intelligence, augmented reality and chatbots to enrich the customer experience is another story altogether. Also important in this context has been investment in emerging technology to improve customer experiences.

Customer Loyalty 269

Customer Loyalty Technology Customer Customer Experience 269

Forrester eCommerce

APRIL 18, 2022

Responsible and ethical tech practices start with the premise that technology is not neutral—and that represents a significant shift in thinking in the tech industry.

Technology 335

Technology Customer Experience Customer 335

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 254

Shipping Costs Customer Experience Supplies Improvements 254

Retail TouchPoints

AUGUST 17, 2023

This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries. The path to surviving and thriving in this evolving landscape is paved with the need for robust, integrated and flexible technology systems.

Consumer 234

Consumer Payment Services Food and Beverages Supplies 234

iVend

JANUARY 17, 2023

But we’re also seeing exciting technology trends * in the retail industry. There has never been so much tech in retail, with retail technology solutions having the power to help attract and retain customers, for sustained growth and profit. See how we’re implementing digital technology in retail stores.

Technology 85

Technology Retail Omnichannel Customer Experience 85

Retail TouchPoints

SEPTEMBER 7, 2022

Now because of technology, social media and the blurring of the physical and digital worlds, they have both. With the rise of technology, social media and digital channels, brands and designers today must be cultivators of change in transforming all dimensions of the human experience within the built and digital environment.

Customer Experience 280

Customer Experience Customer Social Media Arts 280

Pivotree Blog

APRIL 26, 2024

By Sam Russo, Pivotree and Felix Bühner, Spryker While the state of the automotive industry has been status quo for the past few decades, change is running at Formula 1 speeds. From sci-fi to reality: Technology is transforming the automotive industry The vehicles of tomorrow will bear little resemblance to those of today.

Automotive 52

Automotive Arts Events Mobile 52

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future.

POS 250

POS Customer Experience Customer Technology 250

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

Retail TouchPoints

AUGUST 4, 2022

During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process. Price scraping, account takeover and gift card abuse are just some of the ways bad bots impact the retail industry. A Roadmap to a Bad Bot-Free Holiday Shopping Experience.

Customer Experience 274

Customer Experience Customer Gifts Management 274

Retail TouchPoints

DECEMBER 16, 2022

Retailers can rely on innovation to fill the gaps left by a lack of staff by deploying the right retail technologies. It’s the ideal way for retailers to differentiate themselves from the competition, build customer loyalty to generate long-term sales, and ensure customers feel their time in-store was well spent.

Technology 274

Technology Payment Services Retail POS 274

Retail TouchPoints

JULY 13, 2022

Maintaining brand loyalty, for example, has become a critical challenge across the industry. One spoiled product is all it takes for a food retail customer to switch to an industry competitor…for good. Earlier, he was CEO of Profitect before its acquisition by Zebra Technologies in 2019.

Customer Experience 256

Customer Experience Customer Retail Operations 256

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 238

Technology eCommerce Outdoor Consumer 238

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 277

Technology Other Consumer Fashion 277

Fabric

JANUARY 16, 2024

This combination reimagines the commerce platform, enabling retailers to reduce stockouts and increase turnover and customer satisfaction by empowering customers, service agents, and store associates with a single source of truth for all orders and inventory, eliminating poor customer experience.

eCommerce 130

eCommerce eCommerce Platforms Retail Fulfillment 130

Digital Doughnut

NOVEMBER 8, 2022

Great customer experience has always been central to the insurance industry. Whether it’s ease of getting a quote and transacting, claims management or renewals, it has always been important that brands make the process as seamless and easy for customers as possible.

Customer Experience 95

Customer Experience Customer Management B2C 95

RTP blog

APRIL 30, 2018

By Randy Malluk, Triad Retail Media Voice-enabled technology was the talk of the show at CES this year, with Google and Amazon in a near arms race to own the market. Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow. Is your brand ready?

Customer Experience 170

Customer Experience Customer Retail Technology 170

GetElastic

DECEMBER 12, 2017

Customers will talk to their devices, skipping the “tedious” process of typing or scrolling through information. It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. Voice technology in banking. Just say the word.

Customer Experience 144

Customer Experience Technology Customer eCommerce 144

Wiser

MARCH 7, 2024

The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Retail 305

Retail Customer Experience Customer Retention Technology 305

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Embracing AI, enhancing data access and integrating technology across operations are pivotal.

Payment Services 339

Payment Services Merchant Services Retail Customer Experience 339

Retail TouchPoints

JANUARY 15, 2024

Based on the findings of the studies, two AI truths become clear: Retailers are looking to AI to offset a plethora of current challenges and drive operational efficiency ; and Executives see generative AI specifically as a transformational technology that will change the face of retail communications and experiences.

Retail 310

Retail Customer Experience Technology Operations 310

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

Technology 62

Technology Retail Events Operations 62

Forrester eCommerce

MARCH 21, 2018

In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies.

Technology 312

Technology Operations Improvements Customer 312

Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. retail brands need to re-orient to answering the question, “How do I effectively communicate with each customer — no matter the channel or channels— in an engaging, continuous and personalized way?”

Customer Experience 295

Customer Experience Customer Omnichannel Retail 295

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. What Makes for a Great Ecommerce Experience? Ecommerce brands need to achieve the same high levels of CX across all channels your customers interact with.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 84

Customer Experience Customer Retail Technology 84

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Fabric

MARCH 28, 2023

In the age-old tug-of-war between industry and academia , inconvenient truths often get swept aside in favor of popular theories that promise wealth and riches for those who are bold enough to seize the day. In fact, Best Buy Canada’s own employees have previously warned customers not to shop for third-party marketplace products online.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. Suffering from multiple blows throughout the year, the retail industry, in what is usually a steadfast and resilient sector, has been brought to a shuddering halt in most of the world. technology aids the ability to repopulate these emptied pipelines and supply chains.

Technology 306

Technology Retail Supplies Sporting Goods 306

Retail TouchPoints

NOVEMBER 18, 2020

Retailers, platforms and solution providers discussed how they’ve been rising to the occasion during the Redefining the Connected Retail & Consumer Experience virtual event, hosted by the IoT Consortium and GS1 US. The biggest takeaway from the panel was the importance of flexibility when embracing new technology.

Customer Experience 230

Customer Experience Customer Technology eCommerce 230

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. When a customer walks away because you’re not showing up it becomes a lifelong challenge to get them back.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

Retail TouchPoints

JULY 16, 2021

The 3DLOOK fit-finding experience perfectly complements the brand’s approach to site personalization, which allows visitors to tailor their experience by body type and see a variety of different models that better reflect cuts. A Seamless Cross-Platform Experience Builds AOV.

Technology 264

Technology Apparel Mobile Customer Experience 264

Retail TouchPoints

JANUARY 10, 2024

We all know what the Industrial Revolution looked like — and this is what happens when you have all this information at your fingertips. We all have gotten used to a very user-friendly experience while buying things online. RTP: How should technology play into these more enriching and community-based experiences?

Retail 261

Retail Consumer Arts Information 261

Retail TouchPoints

AUGUST 16, 2021

Founder and CEO Steve Villanueva credits the quality, design and fit of Otero’s shirts as a key factor, but also recognizes the vital contribution of virtual fitting room technology provided by Perfitly. accuracy rate when the technology has a selfie to work from, and a 95% rate based just on responses to questions.

Technology 299

Technology Retail eCommerce Apparel 299