Retail TouchPoints

JUNE 9, 2022

Using a combination of online and offline data sourced from across its organization, The Home Depot will offer product suggestions designed to help customers complete projects on which they are embarking. In April 2022, the retailer appointed Matt Carey to the newly created role of EVP of Customer Experience.

Omnichannel 226

Omnichannel Customer Experience Customer Data Improvements 226

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 65

Customer Data Customer Multi-channel Events 65

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98

Retail TouchPoints

SEPTEMBER 20, 2022

This is best accomplished by investing heavily in first-party data. Brands need to assess what kinds of customer data they have access to, what kinds of data might be missing, and what needs to happen to unite data sources across the enterprise.

Omnichannel 256

Omnichannel Marketing Social Media Channel 256

Retail TouchPoints

OCTOBER 8, 2020

GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal. As part of the agreement, GameStop will standardize its solutions on Dynamics 365, Microsoft’s portfolio of cloud-based business applications and customer data platform.

Games 242

Games Omnichannel Retail Subscription 242

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

POS 230

POS Customer Experience Customer Technology 230

Retail TouchPoints

APRIL 20, 2022

They manage the process from site identification to store opening in about half the time and half the cost we had been experiencing,” Del Fante explained. Everything from the millwork to the fixtures and technology drive a brand story. This technology is useful in cities and states that don’t allow customers to see the product.”

Retail 353

Retail Social Media Technology Events 353

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Immersive Shopping Experiences: In 2024, retailers are focusing on creating immersive and interactive shopping experiences for customers.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

AUGUST 29, 2023

Creating a competitive advantage in personalization is based on a company’s ability to capture, analyze and use personalized customer data, as well as understand, customize and optimize the customer journey, all at scale. Unify customer data and insights: We know customer data is critical for personalization.

Multi-channel 217

Multi-channel Retail Customer Experience Customer Data 217

Retail TouchPoints

OCTOBER 18, 2021

Your shopper doesn’t think about “omnichannel” when they’re switching between social to website to email to store. In order to make the cross-channel dream a reality, brands need to pass data quickly between channels. If data can move quickly, the value of customer insights compounds exponentially across the organization.

Customer Experience 273

Customer Experience Customer Channel Omnichannel 273

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Hiring staff is a real issue, especially in the holiday season – can POS technology help?

POS 98

POS Payment Services Payments Omnichannel 98

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 184

Payment Services Payments Retail Sporting Goods 184

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Retail TouchPoints

FEBRUARY 18, 2021

But for now, you’re seeing ‘capacity control’ playing a role, and even these businesses are suggesting appointments to manage busy times.”. An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. Appointment-Based Benefits Apply Across Categories.

Retail 280

Retail Beauty and Health Books Omnichannel 280

Retail TouchPoints

JULY 2, 2020

Exploiting customer data (offline and online), predictive models now make it possible to quickly detect the best suspects according to a marketing objective. Predictive marketing is revolutionary in that it statistically predicts the best suspect customers for a campaign. This is where predictive marketing comes into play.

eCommerce 226

eCommerce Retail Omnichannel Operations 226

365 Retail

JANUARY 18, 2024

SMG will manage the retail media planning and retail media operations functions of Asda business. SMG’s proprietary software product Plan-Apps – where £1M of media spend is already planned every day – will be embedded into Asda’s technology stack enabling a smooth end-to-end planning, management, and measurement cycle for campaigns.

Retail 65

Retail Omnichannel Technology Customer Data 65

Retail TouchPoints

NOVEMBER 30, 2022

However, we know our customers may not be spending the majority of their week in a physical office space anymore , so we’re now focused on opening high-visibility, ground-level spaces in neighborhoods where our customer is both living and working.

Customer 256

Customer Shipping Events Clothing 256

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. Urgency Messaging 8.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 73

Customer Experience Customer Customer Data Customer Loyalty 73

lateshipment

JANUARY 17, 2023

Brands will need to take a data-led approach to understand consumers better and build greater trust with their customers and retain them.” – Suzanne Steele, VP & MD UK, Ireland, Middle East, and Africa at Adobe. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

365 Retail

NOVEMBER 17, 2023

Retail has always been a rapidly evolving industry, but the advent of digital technology has accelerated its transformation. Today’s retailers face an increasingly competitive environment, driven by changing consumer behaviours and technological advancements. This is where IT support from Infinity Group shines.

Retail 59

Retail eCommerce Customer Experience Technology 59

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. We estimate that the app brought associates from spending 60% of their time on mundane tasks and 40% on customer service to 40% on tasks and 60% on customer service today.

Food and Beverages 269

Food and Beverages BigCommerce Home Furnishings PayPal 269

UpSellIt

FEBRUARY 26, 2024

Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device. Whether targeting new visitors, repeat abandoners, or nurturing existing customers, Upsellit’s segmentation capabilities deliver targeted messaging at every stage of the customer journey.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. Omnichannel is a broad term, but according to Anderson there are a few key improvements many companies are focusing on: Marketplaces — If you can’t beat ‘em, join ‘em.

Shipping Costs 281

Shipping Costs eCommerce Retail Merchant Services 281

OrderDynamics

AUGUST 9, 2018

Is Foot Traffic Still Important to Omnichannel Retail? With a variety of technology applications to uncover these routes, there is an opportunity to customize every journey to your every need. Will the customer shop purely online? Or will the customer choose to buy online, pickup in store (BOPIS)? Store Associates.

Omnichannel 52

Omnichannel Travel Retail Magazine 52

GetElastic

NOVEMBER 8, 2022

In case you missed it, in my previous post , I talked about how investing in composable commerce technology during uncertain times can help differentiate businesses, starting with the catalog. While investing further in technology during a downturn sounds counterintuitive, a recent McKinsey report talked about why that’s a winning strategy.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

365 Retail

MAY 1, 2024

If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Most offer omnichannel support so you can access them via phone, mobile app, live chat, social media, or email—cutting response times dramatically.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Examine Your Marketing Technology Stack. Since the pandemic, many retailers have adopted new technologies to communicate with customers through new channels, offer new delivery and pickup options, and highlight free cancellation policies or automated refund systems to give your customers an added sense of security.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. Omnichannel is Still Tough to Achieve. Unfortunately, omnichannel remains a struggle for many B2C brands. Think you’re ready for omnichannel? Seamless Customer Experience Wins.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

SEPTEMBER 28, 2021

In fact, 90% of consumers say they care about data privacy, while nearly 30% have switched companies and providers over their data policies and data sharing practices, according to research from Cisco. This is a welcomed direction, and the sooner brands embrace this, the more loyalty they’ll engender from their customers.”.

Consumer 258

Consumer Customer Experience eCommerce Technology 258

Retail TouchPoints

JULY 3, 2020

Smart shelf technologies represent that move toward transformation, bringing the power of big data and automation to grocery and retail stores. An Overview Of Smart Shelf Technology And How It Works. Smart shelf technology can also interact with customers via smartphones.

Retail 201

Retail Electronics Automotive Technology 201

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. What’s Next: Social.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321